full-time 1 month ago
Administrative Assistant
Access Care Partners
Holyoke, MA 01040
18 - 21/hr
About the Practice
N/A Team Members
Other Software
Office Tour & Photos
Job Description
Administrative Assistant – Personal Care Management (PCM)
Access Care Partners
Pay: $18.00–$21.00 per hour
Schedule: Full-time, Monday–Friday, 8:00 AM–4:00 PM or 9:00 AM–5:00 PM (new hires typically start 9:00 AM–5:00 PM)
Remote Work: Eligible for up to 2 remote days per week after successful completion of the 6-month introductory period.
Job Summary
Access Care Partners is seeking a detail-oriented Administrative Assistant to support our Personal Care Management (PCM) Program. This position plays a key role in maintaining accurate records, processing authorizations and evaluations, coordinating with healthcare providers, and ensuring compliance with MassHealth and program requirements.
Responsibilities
Enter and maintain accurate consumer and program data in agency databases.
Process PCM referrals, evaluations, and prior authorizations in a timely manner.
Monitor records to ensure documentation is complete, accurate, and compliant.
Request, track, and follow up on required documentation from physicians and external agencies.
Communicate professionally with consumers, providers, and internal departments.
Maintain organized electronic and paper files for audits, reporting, and quality assurance.
Update spreadsheets and support billing and reporting functions.
Provide general administrative support, including backup reception coverage as needed.
Qualifications
Minimum 3 years of administrative, clerical, data entry, or related experience.
Associate degree preferred.
Strong organizational skills and attention to detail.
Proficiency in Microsoft Office, especially Excel, and ability to learn database systems.
Excellent verbal and written communication skills.
Ability to manage multiple priorities in a fast-paced environment.
Healthcare, Medicaid, Medicare, or Managed Care experience preferred.
What We Offer
Competitive pay: $18–$21 per hour
Monday–Friday schedule
Hybrid work opportunity after successful completion of first 6 months (introductory period)
Supportive, mission-driven team environment
Opportunity to make a meaningful impact in the lives of consumers and families
Successful candidates must pass required background screenings, including CORI, SORI, OIG, SAM/GSA, and MassHealth exclusion checks.
Access Care Partners is an equal opportunity employer. We believe diverse voices strengthen our work—and we welcome yours.
Job Type: Full-time
Pay: $18.00 - $21.00 per hour
Benefits:
Dental insurance
Flexible spending account
Health insurance
Life insurance
Paid time off
Retirement plan
Vision insurance
Education:
Associate (Preferred)
Experience:
Clerical: 3 years (Required)
Work Location: In person
Access Care Partners
Pay: $18.00–$21.00 per hour
Schedule: Full-time, Monday–Friday, 8:00 AM–4:00 PM or 9:00 AM–5:00 PM (new hires typically start 9:00 AM–5:00 PM)
Remote Work: Eligible for up to 2 remote days per week after successful completion of the 6-month introductory period.
Job Summary
Access Care Partners is seeking a detail-oriented Administrative Assistant to support our Personal Care Management (PCM) Program. This position plays a key role in maintaining accurate records, processing authorizations and evaluations, coordinating with healthcare providers, and ensuring compliance with MassHealth and program requirements.
Responsibilities
Enter and maintain accurate consumer and program data in agency databases.
Process PCM referrals, evaluations, and prior authorizations in a timely manner.
Monitor records to ensure documentation is complete, accurate, and compliant.
Request, track, and follow up on required documentation from physicians and external agencies.
Communicate professionally with consumers, providers, and internal departments.
Maintain organized electronic and paper files for audits, reporting, and quality assurance.
Update spreadsheets and support billing and reporting functions.
Provide general administrative support, including backup reception coverage as needed.
Qualifications
Minimum 3 years of administrative, clerical, data entry, or related experience.
Associate degree preferred.
Strong organizational skills and attention to detail.
Proficiency in Microsoft Office, especially Excel, and ability to learn database systems.
Excellent verbal and written communication skills.
Ability to manage multiple priorities in a fast-paced environment.
Healthcare, Medicaid, Medicare, or Managed Care experience preferred.
What We Offer
Competitive pay: $18–$21 per hour
Monday–Friday schedule
Hybrid work opportunity after successful completion of first 6 months (introductory period)
Supportive, mission-driven team environment
Opportunity to make a meaningful impact in the lives of consumers and families
Successful candidates must pass required background screenings, including CORI, SORI, OIG, SAM/GSA, and MassHealth exclusion checks.
Access Care Partners is an equal opportunity employer. We believe diverse voices strengthen our work—and we welcome yours.
Job Type: Full-time
Pay: $18.00 - $21.00 per hour
Benefits:
Dental insurance
Flexible spending account
Health insurance
Life insurance
Paid time off
Retirement plan
Vision insurance
Education:
Associate (Preferred)
Experience:
Clerical: 3 years (Required)
Work Location: In person
About Access Care Partners
Access Care Partners is dedicated to preserving the dignity, independence, and quality of life of older adults and individuals with disabilities and chronic conditions of all ages. They offer a wide range of support services for caregivers and those in need of care, including personal care management, nutrition services, home care services, family caregiver support, adult family care, and money management.
Position Closed
This job is no longer accepting applications.