full-time 28 days ago
Administrator - Thornhill Family Smiles, Thornhill, ON
Clinique d'orthodontie de la Rive Sud
Thornhill, ON L4J 7R9
28–30/hr
About the Practice
N/A Team Members
Tracker Software
Office Tour & Photos
Job Description
The team at Thornhill Family Smiles Dental located in Thornhill, ON are looking for a passionate, hard-working Dental Administrator on a full-time temporary basis.
123Dentist is Canada’s largest majority dentist-owned network of dental practices, with almost 500 locations nationwide and nearly 8,000 employees. Providing a long-term career in a growing network located in multiple communities across the country, at all levels of the industry.
The ideal Dental Administrator for our team enjoys working collaboratively with others and behind the scenes to organize, implement systems and structure and ensure the practice runs efficiently.
This is a leadership role for someone with strong dental administration experience who can keep our schedule running smoothly, provide exceptional customer service, and support our clinical team. You'll work closely with the dentist and help ensure every patient has an outstanding experience from the moment they walk through our doors.
Responsibilities
Welcome patients and provide an exceptional first impression
Manage appointment scheduling and optimize the daily schedule
Answer phones, respond to emails, and handle patient inquiries professionally
Process insurance claims, treatment estimates, billing, and payments
Manage patient records and maintain accurate documentation
Coordinate with the clinical team to ensure efficient patient flow
Follow up on outstanding treatment plans and patient recalls
Assist with collections and accounts receivable
Order office supplies and maintain front office organization
Train and mentor new front desk team members when required
Help improve office systems and contribute to a positive team culture
Support the dentist with administrative tasks as needed
Assist with patient concerns professionally and compassionately
Manage patient records and maintain accurate documentation
Qualifications
Minimum 2 years of dental reception experience (required)
Previous experience using Abeldent (strong asset)
Strong knowledge of dental insurance, treatment planning, and scheduling
Excellent communication and customer service skills
Highly organized with exceptional attention to detail
Comfortable multitasking in a busy environment
Positive attitude with a team-first mindset
Proficient with Microsoft Excel, Google Workspace, and standard office software
Previous leadership or supervisory experience is an asset
Previous dental assisting experience is considered a strong asset
What We're Looking For
The ideal candidate is:
Friendly, confident, and professional
Reliable and dependable
Calm under pressure
Detail-oriented
Proactive and takes initiative
Passionate about delivering outstanding patient care
Able to build lasting relationships with patients and team members
What We Offer
Full time position
Temporary employment 2 month contract covering a medical leave
Free parking
Transit accessible
Competitive compensation based on experience
Supportive and respectful team environment
Modern, well-established practice
Opportunities for professional growth
Working at Thornhill family Smiles you will experience a team-oriented environment as it is a massive part of who we are
Schedule:
34-36 hours per week
Mondays to Thursdays
Temporary contract ASAP August to October
Experience:
Front desk: 3 years (required)Completion of a Dental Administration Program/Certificate
Experience with dental practice management software such as Abeldent software is considered an asset
Demonstrated ability to communicate effectively with patients and families
Customer service mindset
If you take pride in providing exceptional patient service and enjoy being the leader of a busy front office, we'd love to hear from you.
123Dentist is an equal opportunity employer committed to diversity and inclusivity. The organization strives to build a workforce that reflects the communities it serves, including individuals with disabilities. Accommodations are available upon request throughout the recruitment process. Please inform our team if you need assistance at any stage
We thank all candidates for their interest; however, only those selected for an interview will be contacted.
JOB ID: 12157
Open role for an existing vacancy
123Dentist is Canada’s largest majority dentist-owned network of dental practices, with almost 500 locations nationwide and nearly 8,000 employees. Providing a long-term career in a growing network located in multiple communities across the country, at all levels of the industry.
The ideal Dental Administrator for our team enjoys working collaboratively with others and behind the scenes to organize, implement systems and structure and ensure the practice runs efficiently.
This is a leadership role for someone with strong dental administration experience who can keep our schedule running smoothly, provide exceptional customer service, and support our clinical team. You'll work closely with the dentist and help ensure every patient has an outstanding experience from the moment they walk through our doors.
Responsibilities
Welcome patients and provide an exceptional first impression
Manage appointment scheduling and optimize the daily schedule
Answer phones, respond to emails, and handle patient inquiries professionally
Process insurance claims, treatment estimates, billing, and payments
Manage patient records and maintain accurate documentation
Coordinate with the clinical team to ensure efficient patient flow
Follow up on outstanding treatment plans and patient recalls
Assist with collections and accounts receivable
Order office supplies and maintain front office organization
Train and mentor new front desk team members when required
Help improve office systems and contribute to a positive team culture
Support the dentist with administrative tasks as needed
Assist with patient concerns professionally and compassionately
Manage patient records and maintain accurate documentation
Qualifications
Minimum 2 years of dental reception experience (required)
Previous experience using Abeldent (strong asset)
Strong knowledge of dental insurance, treatment planning, and scheduling
Excellent communication and customer service skills
Highly organized with exceptional attention to detail
Comfortable multitasking in a busy environment
Positive attitude with a team-first mindset
Proficient with Microsoft Excel, Google Workspace, and standard office software
Previous leadership or supervisory experience is an asset
Previous dental assisting experience is considered a strong asset
What We're Looking For
The ideal candidate is:
Friendly, confident, and professional
Reliable and dependable
Calm under pressure
Detail-oriented
Proactive and takes initiative
Passionate about delivering outstanding patient care
Able to build lasting relationships with patients and team members
What We Offer
Full time position
Temporary employment 2 month contract covering a medical leave
Free parking
Transit accessible
Competitive compensation based on experience
Supportive and respectful team environment
Modern, well-established practice
Opportunities for professional growth
Working at Thornhill family Smiles you will experience a team-oriented environment as it is a massive part of who we are
Schedule:
34-36 hours per week
Mondays to Thursdays
Temporary contract ASAP August to October
Experience:
Front desk: 3 years (required)Completion of a Dental Administration Program/Certificate
Experience with dental practice management software such as Abeldent software is considered an asset
Demonstrated ability to communicate effectively with patients and families
Customer service mindset
If you take pride in providing exceptional patient service and enjoy being the leader of a busy front office, we'd love to hear from you.
123Dentist is an equal opportunity employer committed to diversity and inclusivity. The organization strives to build a workforce that reflects the communities it serves, including individuals with disabilities. Accommodations are available upon request throughout the recruitment process. Please inform our team if you need assistance at any stage
We thank all candidates for their interest; however, only those selected for an interview will be contacted.
JOB ID: 12157
Open role for an existing vacancy
About Clinique d'orthodontie de la Rive Sud
123Dentist is one of the biggest dentist networks across Canada, offering a wide range of dental services under one network. Their neighbourhood clinics focus on making people feel seen, supported, and genuinely cared for.