ADV. CLINIC OFFICE RECEPTIONIST

Primary Scheduled Hours: Days; 80 hours per pay period; 10 hour shifts

Job Summary: Provides indirect patient care in the office setting. Greets and registers patients. Verifies patient demographic and insurance information. Performs clerical duties. Meets the communication needs of the patient/family, office staff and the medical staff. Participates in performance improvement activities Answers and screens phone calls and take messages. Schedules appointments. Obtains billing information. Checks in patients.

Essential Job Functions:

Ensures services are provided in an effective and efficient manner when providing secretarial, clerical and administrative support.

Registers all patients. Gives new patients medical forms to complete.

Verifies patient demographic, employment and insurance information.

Performs all aspects of patient care in a front office environment that optimizes patient safety and reduces the likelihood of medical/health care errors.

Supports and maintains a culture of safety and quality.

Explains billing policies, collects copayments; refers patients without insurance to patient financial services office.

Schedules new and return appointments; explains registration process and gives directions to new patients; may explain procedure preparation to patients.

Answers the telephone in a professional and courteous manner; takes messages; directs calls to appropriate staff members.

Collects payments, writes receipts, and balances petty cash.

Maintains a good working relationship with office staff members and physicians.

Train and mentor new front office staff.

Tracks supply needs for the front office department.

Communicates with staff clearly and appropriately.

Works directly with clinic leadership on QI/PI projects and initiatives.

Have high levels of critical thinking and negotiation skills with the ability to interact with a broad spectrum of individuals.

Maintains a good working relationship with supervisors/managers of other departments.

Informs the Clinic Assistant Manager and/or the Clinic Director of any issues that come up in the front office department.

Can effectively work in multiple roles within the front office department and is cross trained to work in at least one other department.

Balance multiple priorities and effectively handle challenging situations and patients.

EMR super-user and trainer for front office positions.

Works closely with informatics department to develop/maintain workflows and processes for the clinic front office department.

Serves as first line for any issues/complaints that come through the front office department.

Acts as an excellent role model and customer service resource

Education Background and Experience Requirements

Minimum Education:

High School Graduate or equivalent.

Required Experience:

Four (4) year of clerical experience in a medical environment. Completion of medical terminology course

Preferred Qualifications:

Medical Office degree is preferred. (Can be in lieu of 4 years’ experience)

Professional Requirements:

Maintain regulatory requirements

Report to work on time and as scheduled; complete work within designated timelines.

Demonstrates the ability to adhere to the mission, ethics and goals of the District.

Demonstrates the ability to communicate with patients, guests and staff in a courteous, respectful and helpful manner.

Compensation/How We Care For You:

Successful candidates typically begin between the beginning and midpoint of the compensation range dependent on qualifications/experience and receive compensation in increments increases annually.

Comprehensive benefit package including:

Medical/Dental/Vision

Retirement with a 6% dollar for dollar employer match

Life and Disability Insurance

AFLAC

Flexible Spending Account

Employee Assistance Program

Bonus, if eligible upon Board approval

Gym membership

Tuition Reimbursement and Student Loan Repayment Opportunities

Newport Hospital & Health Services (NHHS) is committed to a diverse and inclusive workplace. NHHS is an equal opportunity employer and does not discriminate based on race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.

NHHS employs only U.S. citizens and lawfully authorized non-U.S. citizens. All new employees must show employment eligibility verification as required by the U.S. Citizenship and Immigration Services.

NHHS is committed to providing access and reasonable accommodation in its services, programs, activities, education and employment for individuals with disabilities.

Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights (https://www.eeoc.gov/poster) notice from the Department of Labor.