full-time 17 days ago
Advanced Medical Receptionist & Administrative position
Eye Image- Under new ownership
8600 Franklin Avenue, Fort McMurray, AB T9H 4G8
22–28/hr
About the Practice
N/A Team Members
Software Software
Office Tour & Photos
Job Description
Company: OptoDoc
Location: Fort McMurray, AB
Job Type: Full-time, Permanent
Compensation: Competitive hourly wage ($22.00–$28.00/hour, commensurate with experience) + performance incentives & staff benefits
About OptoDoc OptoDoc is a premier eye care clinic and optical dispensary dedicated to providing comprehensive vision care, advanced diagnostic testing, and quality eyewear to the Fort McMurray community. We take pride in delivering a patient-centered experience backed by modern clinical technology and a collaborative, supportive team culture.
Position Overview We are looking for an experienced, detail-oriented Advanced Medical Receptionist & Administrative position to anchor our front-of-house operations. This is not an entry-level clerk role—we need a proactive coordinator who excels at managing patient flow, handling clinical scheduling, navigating insurance billing, and maintaining seamless communication between patients and clinical staff.
Key Responsibilities
Front Desk Operations: Manage clinic reception, greet patients warmly, facilitate check-in/out procedures, and ensure an organized, efficient lobby environment.
Appointment & Schedule Management: Coordinate patient appointments, diagnostic testing slots, follow-ups, and emergency triage with precision.
Insurance & Direct Billing: Verify Alberta Health Care coverage, submit third-party direct billing (e.g., Blue Cross, Sun Life, Canada Life), and process payments accurately.
Patient Communication: Manage multi-line phone systems, triage patient inquiries, send appointment reminders, and follow up on specialist referrals.
Optical & Administrative Support: Assist with patient intake paperwork, medical records maintenance (EMR), correspondence, and liaise with the optical dispensary team regarding eyewear pick-ups and order statuses.
Workflow Optimization: Identify operational bottlenecks, uphold clinic protocols, and support administrative training for junior team members.
Qualifications & Experience
Experience: Minimum 2+ years of administrative or reception experience in a medical, optometric, or dental practice setting.
Billing Proficiency: Working knowledge of Alberta Health Care billing rules and private insurance direct-billing portals (Telus eHealth, provider portals).
Technical Skills: Proficiency with Electronic Medical Records (EMR) / practice management software, Microsoft Office, and standard office hardware.
Communication: Exceptional verbal and written communication skills with a professional, compassionate bedside manner.
Organizational Acumen: Strong multitasking abilities, attention to detail, and sound judgment when prioritizing patient needs in a fast-paced environment.
Local Reliability: Must be based in or able to commute reliably to Fort McMurray, AB.
What We Offer
Competitive compensation reflecting your experience and expertise.
Comprehensive vision care benefits and family optical discounts.
Professional development opportunities in clinical eye care administration.
Consistent, structured daytime schedule (no overnight shifts).
A modern, well-equipped workspace with a close-knit, respectful team.
How to ApplyPlease submit your resume along with a brief cover letter highlighting your experience with medical administration and insurance billing. We thank all applicants for their interest; however, only candidates selected for an interview will be contacted.
Pay: $22.00-$28.00 per hour
Expected hours: 40.0 per week
Application question(s):
Do you have experience processing Alberta Health Care (AHC) claims or submitting direct billing via private insurance web portals (e.g., Telus Health, Blue Cross)?
*
Which electronic medical record (EMR) or clinic management platforms have you used?
Are you available to work a full-time daytime schedule Monday through Saturday on a rotating basis?
How many years of Medical, Optometric, or Dental office reception experience do you have?
Experience:
medical, optometric, or dental office : 2 years (required)
Location:
Fort McMurray, AB T9H 4G8 (required)
Work Location: In person
Location: Fort McMurray, AB
Job Type: Full-time, Permanent
Compensation: Competitive hourly wage ($22.00–$28.00/hour, commensurate with experience) + performance incentives & staff benefits
About OptoDoc OptoDoc is a premier eye care clinic and optical dispensary dedicated to providing comprehensive vision care, advanced diagnostic testing, and quality eyewear to the Fort McMurray community. We take pride in delivering a patient-centered experience backed by modern clinical technology and a collaborative, supportive team culture.
Position Overview We are looking for an experienced, detail-oriented Advanced Medical Receptionist & Administrative position to anchor our front-of-house operations. This is not an entry-level clerk role—we need a proactive coordinator who excels at managing patient flow, handling clinical scheduling, navigating insurance billing, and maintaining seamless communication between patients and clinical staff.
Key Responsibilities
Front Desk Operations: Manage clinic reception, greet patients warmly, facilitate check-in/out procedures, and ensure an organized, efficient lobby environment.
Appointment & Schedule Management: Coordinate patient appointments, diagnostic testing slots, follow-ups, and emergency triage with precision.
Insurance & Direct Billing: Verify Alberta Health Care coverage, submit third-party direct billing (e.g., Blue Cross, Sun Life, Canada Life), and process payments accurately.
Patient Communication: Manage multi-line phone systems, triage patient inquiries, send appointment reminders, and follow up on specialist referrals.
Optical & Administrative Support: Assist with patient intake paperwork, medical records maintenance (EMR), correspondence, and liaise with the optical dispensary team regarding eyewear pick-ups and order statuses.
Workflow Optimization: Identify operational bottlenecks, uphold clinic protocols, and support administrative training for junior team members.
Qualifications & Experience
Experience: Minimum 2+ years of administrative or reception experience in a medical, optometric, or dental practice setting.
Billing Proficiency: Working knowledge of Alberta Health Care billing rules and private insurance direct-billing portals (Telus eHealth, provider portals).
Technical Skills: Proficiency with Electronic Medical Records (EMR) / practice management software, Microsoft Office, and standard office hardware.
Communication: Exceptional verbal and written communication skills with a professional, compassionate bedside manner.
Organizational Acumen: Strong multitasking abilities, attention to detail, and sound judgment when prioritizing patient needs in a fast-paced environment.
Local Reliability: Must be based in or able to commute reliably to Fort McMurray, AB.
What We Offer
Competitive compensation reflecting your experience and expertise.
Comprehensive vision care benefits and family optical discounts.
Professional development opportunities in clinical eye care administration.
Consistent, structured daytime schedule (no overnight shifts).
A modern, well-equipped workspace with a close-knit, respectful team.
How to ApplyPlease submit your resume along with a brief cover letter highlighting your experience with medical administration and insurance billing. We thank all applicants for their interest; however, only candidates selected for an interview will be contacted.
Pay: $22.00-$28.00 per hour
Expected hours: 40.0 per week
Application question(s):
Do you have experience processing Alberta Health Care (AHC) claims or submitting direct billing via private insurance web portals (e.g., Telus Health, Blue Cross)?
*
Which electronic medical record (EMR) or clinic management platforms have you used?
Are you available to work a full-time daytime schedule Monday through Saturday on a rotating basis?
How many years of Medical, Optometric, or Dental office reception experience do you have?
Experience:
medical, optometric, or dental office : 2 years (required)
Location:
Fort McMurray, AB T9H 4G8 (required)
Work Location: In person
About Eye Image- Under new ownership
Eye Image Optometrists in Fort McMurray provides comprehensive eye care services for patients of all ages. With state-of-the-art technology and a wide selection of designer eyewear, we are committed to ensuring optimal eye health for our community.