full-time 6 days ago

Assistant Customer Service Management

Harris Teeter

301 Main St, Hilton Head Island, South Carolina, 29928, Hilton Head Island
19 - 22/hr

About the Practice

N/A Team Members
Software Software

Job Description

Supervise up to 120 associates in the Customer Service Department [cashiers, baggers, customer service clerks] and accounting office. Is responsible with the overall direction, coordination, and evaluation of these departments. Carry out supervisory responsibilities in accordance with Harris Teeter's policies and standards. Responsibilities will include performing floor monitor duties, interviewing and training associates; planning, assigning, and directing work; assist in appraising performance; rewarding and disciplining associates; addressing complaints and resolving problems. Ensure that all items listed on the Customer Service Store Visit Audit and Loss Prevention Front End Audit are performed. Provide immediate coaching/feedback to associates who are not in compliance with expectations. Perform duties of customer service clerks, accounting office associates, cashiers, and baggers as appropriate.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

SUPERVISORY SKILLS. Commitment to unparalleled customer service; excellent communication and interpersonal skills; willingness and desire to advance stores current position in the community through involvement in local activities; willingness to participate in customer service training and orientation and to work with the team to increase customer satisfaction and sales; flexible enough to manage multiple tasks; work effectively under pressure and with distractions; demonstrate patience when interacting with the Customer Service associates and customers.

EDUCATION AND/OR EXPERIENCE. High school diploma or general education degree (GED); or one to three years related experience and/or training; or equivalent combination of education and experience.

PERSONAL SKILLS. Commitment to unparalleled customer service. Excellent communication and interpersonal skills. Willingness to participate in and successfully complete required training and to work with the team to increase customer satisfaction and sales.

Job Type: Full-time
Pay: $19.00 - $22.00 per hour
Benefits:
401(k)
401(k) matching
Dental insurance
Employee discount
Flexible schedule
Flexible spending account
Health insurance
Paid time off
Parental leave
Tuition reimbursement
Vision insurance
Ability to Relocate:
Hilton Head Island, SC: Relocate before starting work (Required)
Work Location: In person

Requirements

• Sales
• High school diploma or GED
• Cash register
• Loss prevention
• Office management

About Harris Teeter

In 1936, W.T. Harris opened the first Harris Food Store in Charlotte, NC. The store was founded on three principles: high-quality products, clean stores and superior customer service. Just a few years later, Willis L. Teeter and his brother, Paul, opened their first Teeter’s Food Mart in Mooresville, NC. On February 1, 1960, Harris Super Markets and Teeter’s Food Marts officially merged to form Harris Teeter Super Markets, Inc. There were already 15 stores in operation. The first “Harris Teeter” store to open under the new banner was in Kannapolis, NC. Today, Harris Teeter operates over 220 stores in the eight-state area of North Carolina, South Carolina, Virginia, Georgia, Florida, Maryland and Delaware. We also have stores in the District of Columbia. In addition to our retail stores, we operate grocery, frozen food, and perishable distribution centers in Greensboro and Indian Trail, NC, as well as the Hunter Farms milk and ice cream facility in High Point, NC. We are headquartered in Matthews, NC and currently have approximately 26,000 employees. Harris Teeter is committed to providing an enjoyable, diverse workplace with growth opportunities for all who strive to succeed. We will provide industry leading employee benefits and a safe, stable work environment for our staff. We know we can only be as successful as our team.

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