Assistant Director of Patient Finance - College of Dental Medicine

Job Type:

Staff

Job Description:

The Assistant Director of Patient Finance contributes to the success of the KCU Oral Health Center by working to ensure excellence in patient financial services delivery through efficient processes, accurate billings, timely appointment processing and professional and positive patient interactions.

Essential Duties and Responsibilities:

Manages the credentialing process for Medicaid and other insurance providers

Performs account management, reviewing and maintaining patient accounts, including proper patient registration in the Electronic Health Record (EHR)

Oversees the collections process to ensure timely and efficient recovery of outstanding accounts

Consistently maintains accuracy and integrity in financial transactions, including regularly updating account information, monitoring billing processes, and addressing any discrepancies promptly to ensure that all financial data reflects the current status of each patient’s account

Creates, modifies and runs financial reports from the EHR. Analyzes financial data to identify trends and recommend improvements

Stays updated on changes in insurance regulations and reimbursement policies

Presents financial reports and analysis

Ensures compliance with contractual obligations and monitor performance metrics

Oversees billing operations, ensuring accuracy in charge capture and claims submission

Assists with the posting of insurance payments and adjustments in the EHR

Acts as liaison between the patient, family and clinical faculty/staff, as needed

Understands Insurance plans, fees, and benefits as they pertain to the patient’s treatment and be able to discuss with the patients

Assists in the training of billing and collection personnel as needed

Assists in managing and establishing internal controls to ensure timely and accurate billing, filing and payment collections

Assists Director with financial and regulatory reviews as related to the College of Dental Medicine, including but not limited to the annual single audit, Department of Education and other governmental reviews and accreditation requirements

Adheres to regulations regarding confidentiality of patient and student information, in accordance with both HIPAA and FERPA

Qualifications:

Knowledge typically obtained through an Associate's degree or equivalent dental office experience

Thorough knowledge of Dental clinic operations including patient registration, billing, and collections

At least three years of experience in the dental industry

Proficiency with current technology and software applications including Electronic Health Record

Extensive knowledge of third-party requirements, Medicare/Medicaid regulations and electronic filing of claims

Understanding of and familiarity with current dental terminology

Strong organizational and critical thinking skills

Excellent customer service skills

Previous management experience

Equal Opportunity Employer

KCU is committed to promoting an equal employment opportunity workplace. Equal opportunity is and shall be provided for all employees and applicants for employment on the basis of their demonstrated ability and competence without discrimination on the basis of race, color, religion, sex, age, national origin, genetic information (GINA), physical or mental disability, pregnancy, sexual orientation, gender identity, marital status, familial status, ancestry, military and/or veteran status, and/or any other status protected by applicable Federal, state or local law.

Annual Security Report

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Thank you for your interest in a career at KCU!