Bilingual Dental Front Desk & Patient Coordinator

Overview
We are seeking a dynamic and bilingual Dental Front Desk & Patient Coordinator to join our vibrant dental team. This energetic role is essential in creating a welcoming environment for patients while efficiently managing front office operations. The ideal candidate will possess excellent communication skills in both English and [Second Language], demonstrate strong organizational abilities, and have a passion for delivering outstanding patient service. You will be the first point of contact for patients, responsible for scheduling, insurance processing, and ensuring smooth clinic operations. This paid position offers an exciting opportunity to grow within a fast-paced healthcare setting dedicated to exceptional patient care.

Duties
Greet and check-in patients with enthusiasm, ensuring a positive first impression
Manage patient scheduling using EMR (Electronic Medical Records) systems such as Epic, Meditech, or eClinicalWorks
Verify insurance coverage, process claims, and handle medical billing and collections accurately
Review and update patient records while maintaining strict adherence to HIPAA and clinical confidentiality policies
Assist patients with health insurance questions, explain treatment plans, and coordinate appointments
Utilize computer skills to document patient interactions, update medical records, and manage electronic health records (EHR) systems like Athenahealth or Meditech
Answer multi-line phone systems with professional phone etiquette, schedule appointments, and address patient inquiries promptly
Support clinical staff by reviewing documentation, ensuring compliance with CPT coding, ICD-9/10 coding standards, and Medicare requirements
Maintain filing systems, perform 10-key typing tasks efficiently, and support administrative tasks such as data entry and record management
Skills
Bilingual fluency in English and Spanish, with excellent verbal and written communication skills
Proven experience in a dental or medical front desk role within a clinical setting
Strong knowledge of medical terminology, health information management, and office procedures
Familiarity with EMR/EHR systems including Epic, Meditech, Athenahealth, or eClinicalWorks; experience with electronic health records management is highly desirable
Ability to perform medical coding (ICD-10/ICD-9), CPT coding, and understand care plans for accurate documentation review
Knowledge of health insurance processes including Medicare billing and health insurance verification procedures
Exceptional customer service skills with the ability to handle sensitive information professionally and discreetly
Proficiency in Microsoft Office applications such as Word and Excel; strong typing skills including 10-key proficiency
Excellent organizational skills with attention to detail in clerical tasks like filing, documentation review, and medical record management
Ability to multitask effectively in a fast-paced environment while maintaining professionalism and positive attitude
This role is perfect for someone eager to contribute to a friendly dental practice while advancing their career in healthcare administration. We value energetic individuals who thrive on helping others and are committed to providing top-tier patient experiences. Join us today to be part of a supportive team dedicated to making a difference!

Pay: $23.00 - $27.50 per hour
Work Location: In person