full-time 2 months ago
Bilingual Front Desk Staff
Cleveland Pediatrics
435 25th Street NW, Cleveland, TN 37311
17 - 19/hr
About the Practice
6 Team Members
Other Software
Office Tour & Photos
Job Description
Bilingual Front Office Receptionist Job description
Position Overview
We’re looking for a Medical Front Office Receptionist to join our tight-knit clinical team. This role is ideal for someone who loves working with children, has strong clinical skills, and thrives in a supportive, team-oriented environment.
Spanish-speaking candidates are strongly preferred.
Essential Duties & Responsibilities
The day-to-day operations of a medical front office typically span three main areas:
1. Patient Reception & Communication
Welcoming patients, visitors, and vendors with a professional and empathetic demeanor.
Answering high-volume phone calls, routing messages, and responding to patient portal inquiries.
Managing patient anxieties and de-escalating stressful situations in the waiting room.
Assisting new patients with medical intake forms, consent to treat forms, and privacy policies.
Provide translations in the exam rooms with the patients if needed.
2. Scheduling & Administration
Optimizing provider schedules by booking, rescheduling, or confirming appointments.
Checking in patients, scanning IDs/insurance cards, and ensuring the clinical staff is notified of arrivals.
Maintaining office supplies, managing faxes, and handling incoming/outgoing mail.
3. Billing & Insurance
Verifying patient health insurance eligibility and benefits prior to appointments.
Obtaining prior authorizations and referral approvals from third-party payers.
Processing patient check-outs, calculating balances, and collecting co-payments or deductibles.
Reconciling daily transactions and generating end-of-day financial reports.
Key Skills & Qualifications
Customer Service & Empathy: Strong interpersonal skills to effectively calm patients and provide an exceptional healthcare experience.
Tech Proficiency: Working knowledge of Electronic Medical Records (EMR) software.
Organization & Multitasking: Ability to manage incoming calls, in-person check-ins, and administrative tasks simultaneously.
Confidentiality: Strict adherence to patient privacy and HIPAA compliance rules.
Educational & Experience Requirements
Education: A High School diploma or GED is the standard minimum requirement. Preference will be given to an Associate’s or Bachelor’s degree.
Experience: 1 to 2 years of experience in healthcare operations, medical reception, or high-volume customer service is heavily preferred.
About Cleveland Pediatrics
Cleveland Pediatrics is an independent, doctor-owned pediatric practice committed to nurturing the health and well-being of children with empathy, integrity, and a strong sense of stewardship. Our team values kindness, leadership, and a collaborative spirit—where every team member plays a vital role in delivering high-quality, compassionate care to our patients and families.
Job Type: Full-time
Pay: $15.00 - $19.00 per hour
Benefits available:
401(k)
401(k) matching
Dental insurance
Employee discount
Health insurance
Life insurance
On-the-job training
PTO after 1 year
Vision insurance
Language:
Spanish (Preferred)
Pay: $17.00 - $19.00 per hour
Benefits:
401(k)
401(k) matching
Dental insurance
Health insurance
Life insurance
Paid time off
Vision insurance
Language:
spanish (Required)
Ability to Commute:
Cleveland, TN 37311 (Required)
Work Location: In person
Position Overview
We’re looking for a Medical Front Office Receptionist to join our tight-knit clinical team. This role is ideal for someone who loves working with children, has strong clinical skills, and thrives in a supportive, team-oriented environment.
Spanish-speaking candidates are strongly preferred.
Essential Duties & Responsibilities
The day-to-day operations of a medical front office typically span three main areas:
1. Patient Reception & Communication
Welcoming patients, visitors, and vendors with a professional and empathetic demeanor.
Answering high-volume phone calls, routing messages, and responding to patient portal inquiries.
Managing patient anxieties and de-escalating stressful situations in the waiting room.
Assisting new patients with medical intake forms, consent to treat forms, and privacy policies.
Provide translations in the exam rooms with the patients if needed.
2. Scheduling & Administration
Optimizing provider schedules by booking, rescheduling, or confirming appointments.
Checking in patients, scanning IDs/insurance cards, and ensuring the clinical staff is notified of arrivals.
Maintaining office supplies, managing faxes, and handling incoming/outgoing mail.
3. Billing & Insurance
Verifying patient health insurance eligibility and benefits prior to appointments.
Obtaining prior authorizations and referral approvals from third-party payers.
Processing patient check-outs, calculating balances, and collecting co-payments or deductibles.
Reconciling daily transactions and generating end-of-day financial reports.
Key Skills & Qualifications
Customer Service & Empathy: Strong interpersonal skills to effectively calm patients and provide an exceptional healthcare experience.
Tech Proficiency: Working knowledge of Electronic Medical Records (EMR) software.
Organization & Multitasking: Ability to manage incoming calls, in-person check-ins, and administrative tasks simultaneously.
Confidentiality: Strict adherence to patient privacy and HIPAA compliance rules.
Educational & Experience Requirements
Education: A High School diploma or GED is the standard minimum requirement. Preference will be given to an Associate’s or Bachelor’s degree.
Experience: 1 to 2 years of experience in healthcare operations, medical reception, or high-volume customer service is heavily preferred.
About Cleveland Pediatrics
Cleveland Pediatrics is an independent, doctor-owned pediatric practice committed to nurturing the health and well-being of children with empathy, integrity, and a strong sense of stewardship. Our team values kindness, leadership, and a collaborative spirit—where every team member plays a vital role in delivering high-quality, compassionate care to our patients and families.
Job Type: Full-time
Pay: $15.00 - $19.00 per hour
Benefits available:
401(k)
401(k) matching
Dental insurance
Employee discount
Health insurance
Life insurance
On-the-job training
PTO after 1 year
Vision insurance
Language:
Spanish (Preferred)
Pay: $17.00 - $19.00 per hour
Benefits:
401(k)
401(k) matching
Dental insurance
Health insurance
Life insurance
Paid time off
Vision insurance
Language:
spanish (Required)
Ability to Commute:
Cleveland, TN 37311 (Required)
Work Location: In person
Requirements
• High school diploma or GED
• Experience working with children
• Medical records
• Teamwork
• Availity
• Experience working with children
• Medical records
• Teamwork
• Availity
About Cleveland Pediatrics
Cleveland Pediatrics is a pediatric practice committed to providing comprehensive and compassionate care tailored to each child's unique needs. Founded in 1976, the practice focuses on the overall well-being of children, offering routine checkups, specialist referrals, and on-site lab services.
Position Closed
This job is no longer accepting applications.