Bilingual Medical Receptionist

Position Title: Medical Receptionist
Reports to: Executive Director
Unit Team(s): Clinic
Mission:
To provide free quality medical care and referral services with dignity and compassion to the uninsured of our community.

Vision:
To provide for the medical needs of the uninsured while connecting them to existing community resources. To share Christ’s love and hope with patients and volunteers alike.

Duties and Responsibilities:
Welcomes patients and visitors by greeting individuals, in person or on the telephone; answers questions, refers inquiries, and takes messages.

Attend huddles lead by clinic champion, stays up to date on changes from PCMH, and ensures those policies/procedures are being met.

Coordinates information between staff members, and ensures all information is up to date and correct.

Comforts patients by anticipating patients' anxieties; answers patients' questions; maintains the reception area.

Maintains patient records by obtaining, recording, and updating personal and financial information.

Ensures all medical records received are entered into EMR in a prompt manner
Ensures medical records requested are responded to in a prompt manner.

Checks office supplies in the front reception and notifies appropriate staff member of needed orders in a timely manner.

Helps patients in distress by responding to emergencies.

Follows HIPAA by protecting patients' rights by maintaining confidentiality of personal and financial information.

Maintains operations by following policies and procedures; reporting needed changes.

Contributes to team effort by accomplishing related results as needed.

Schedules and assists in preparation for meetings, clinic, and special events.

Prepares general clinic correspondence.

Answers telephone calls in a timely manner.

Charts accurate telephone encounters.

Responsible for checking patients in for their appointment for pharmacy.

Communicates wait times for the patient.

Translates in the clinic on an as needed basis.

Works in the Pharmacy as needed
Works in clinic with Providers as needed
Other duties as assigned
Skills and Qualifications:
Ability to communicate well and in a caring and supportive manner with individuals of all backgrounds.

Excellent telephone etiquette and keyboard skills.

Ability to work efficiently and accurately.

Should have computer knowledge.

Must be able to effectively us Microsoft Suite
Knowledge of medical terminology.

Bilingual in Spanish and English
High school diploma or GED.

Experience preferred.

Physical Demands: While performing the duties of the job, this role is regularly required to sit, stand, walk, speak and hear. The position requires extensive computer use so the employee must have sufficient hand dexterity to use a computer keyboard and can read a computer screen. The employee must occasionally lift and/or move up to 20 pounds. Reasonable accommodations may be made to enable otherwise qualified individuals with disabilities to perform the essential functions.

Work Environment: The work environment is a small, busy office located in Amarillo, Texas. The noise level in the work environment is usually low to moderate. We stress the importance of being able to flexible and accommodating to change. Reasonable accommodations in the work environment may be made to enable individuals with disabilities to perform the essential functions.

Heal the City Core Values
For our Patients
Excellence
Colossians 3:23- Whatever you do, work at it with all your heart, as working for the Lord.

Commitment
Galatians 6:9- Let us not become weary in doing good, for at the proper time we will reap a harvest if we do not give up.

Servanthood
1 Peter 4:10- Each of you should use whatever gift you have received to serve others, as faithful stewards of God’s grace in its various forms.

For Our Team
Unity
(1 Corinthians 12:6)
It takes every member of the team to be considered a healthy body. No person, area, or job is over another. We were created to work together for the good of the community.

Honor
1 Peter 2:17- Honor everyone. Love your Christian brothers and sisters. Fear God, and respect the king.

Everyone was brought to this
Romans 12:10 Be devoted to one another in love. Honor one another above yourselves.

Intentionality
Ephesians 4:29Do not let any unwholesome talk come out of your mouths, but only what is helpful for building others up according to their needs, that it may benefit those who listen ·
For Our Community
Authenticity
Titus 2:7 NLT
And you yourself must be an example to them by doing good works of every kind. Let everything you do reflect the integrity and seriousness of your teaching.

Partnership
Phil 2:1 if there is any encouragement in Christ, any comfort from love, any participation in the Spirit, any affection and sympathy, complete my joy by being of the same mind, having the same love, being in full accord and of one mind. Do nothing from rivalry or conceit, but in humility count others more significant than yourselves. Let each of you look not only to his own interests, but also to the interests of others. Have this mind among yourselves, which is yours in Christ Jesus
Stewardship
Luke 16:10- whoever can be trusted with very little can also be trusted with much and whoever is dishonest with very little will also be dishonest with much.

Job Type: Full-time
Pay: $14.50 - $15.00 per hour
Benefits:
401(k)
Dental insurance
Health insurance
Paid time off
Vision insurance
Experience:
Medical terminology: 1 year (Preferred)
Computer skills: 1 year (Required)
Bilingual: 1 year (Required)
Work Location: In person