full-time 6 days ago
Bilingual Medical Receptionist/Customer Service Specialist
Palm Medical Centers
Azle, TX 76020
18 - 20/hr
About the Practice
N/A Team Members
Other Software
Office Tour & Photos
Job Description
Overview
The Customer Service Specialist (CSS) is the first point of contact for patients and other patrons arriving at the medical centers. This position assists with patient check-in, check-out, answering phones and entails the following duties & responsibilities:
Key Duties & Responsibilities:
Deliver excellent patient service.
Answer telephone promptly and direct calls accordingly.
Ability to retrieve phone messages and transfer calls as necessary.
Verify patient insurance.
Ability to retrieve all correspondence from all mailboxes and distribute accordingly.
Ability to prioritize the centers business needs and flexibility to assist other areas as needed.
Responsible for scheduling appointments, checking-in/out patients, and obtaining accurate patient information.
Greet patients and visitors in a courteous/professional manner.
Notify appropriate personnel of visitor arrival and directs visitor to correct area.
Perform clerical functions.
Maintain/update directory of all employees in the center.
Notify the transportation dispatcher when patients are ready for pick up.
Maintain professional conduct and appearance at all times.
Ensure waiting and reception areas are kept clean and tidy.
Flexibility to commute to other centers if needed.
Other duties as assigned
Required Skills/Abilities:
Exceptional customer service and phone etiquette
Ability to use computers to enter information
Excellent written and verbal communication skills
Attention to detail
Ability to connect with patients and make them feel comfortable
Patience and presence of mind
eClinicalWorks (eCW) experience Required
Education and Experience:
High school diploma or equivalent, and a minimum of one year work experience in a medical front desk or receptionist capacity.
Bilingual (English/Spanish) is preferred.
Physical Requirements:
Prolonged periods of sitting at a desk and working on a computer
May require prolonged period of standing, walking and bending
Ability to move/lift up to 20 pounds at times
Job Type: Full-time
Work Location: In person
Schedule:
8-hour day shift
Monday to Friday
Salary: $18.00 - $20.00 per hour (negotiable based on experience)
Benefits:
Health Insurance
Dental insurance
Vision Insurance
Life Insurance
401(k)
Employee assistance program
Flexible spending account
Paid time off
Paid holidays
Palm Primary Care is equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.
This policy applies to all employment practices within our organization, including hiring, recruiting, promotion, termination, layoff, recall, leave of absence, compensation, benefits, training, and apprenticeship. Palm Primary Care makes hiring decisions based solely on qualifications, merit, and business needs at the time.
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The Customer Service Specialist (CSS) is the first point of contact for patients and other patrons arriving at the medical centers. This position assists with patient check-in, check-out, answering phones and entails the following duties & responsibilities:
Key Duties & Responsibilities:
Deliver excellent patient service.
Answer telephone promptly and direct calls accordingly.
Ability to retrieve phone messages and transfer calls as necessary.
Verify patient insurance.
Ability to retrieve all correspondence from all mailboxes and distribute accordingly.
Ability to prioritize the centers business needs and flexibility to assist other areas as needed.
Responsible for scheduling appointments, checking-in/out patients, and obtaining accurate patient information.
Greet patients and visitors in a courteous/professional manner.
Notify appropriate personnel of visitor arrival and directs visitor to correct area.
Perform clerical functions.
Maintain/update directory of all employees in the center.
Notify the transportation dispatcher when patients are ready for pick up.
Maintain professional conduct and appearance at all times.
Ensure waiting and reception areas are kept clean and tidy.
Flexibility to commute to other centers if needed.
Other duties as assigned
Required Skills/Abilities:
Exceptional customer service and phone etiquette
Ability to use computers to enter information
Excellent written and verbal communication skills
Attention to detail
Ability to connect with patients and make them feel comfortable
Patience and presence of mind
eClinicalWorks (eCW) experience Required
Education and Experience:
High school diploma or equivalent, and a minimum of one year work experience in a medical front desk or receptionist capacity.
Bilingual (English/Spanish) is preferred.
Physical Requirements:
Prolonged periods of sitting at a desk and working on a computer
May require prolonged period of standing, walking and bending
Ability to move/lift up to 20 pounds at times
Job Type: Full-time
Work Location: In person
Schedule:
8-hour day shift
Monday to Friday
Salary: $18.00 - $20.00 per hour (negotiable based on experience)
Benefits:
Health Insurance
Dental insurance
Vision Insurance
Life Insurance
401(k)
Employee assistance program
Flexible spending account
Paid time off
Paid holidays
Palm Primary Care is equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.
This policy applies to all employment practices within our organization, including hiring, recruiting, promotion, termination, layoff, recall, leave of absence, compensation, benefits, training, and apprenticeship. Palm Primary Care makes hiring decisions based solely on qualifications, merit, and business needs at the time.
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About Palm Medical Centers
Palm Primary Care carries forward the mission, core values, and guiding principles of genuine kindness that made Palm Medical Centers renowned for community-focused primary care in Florida. With several locations and exceptional patient satisfaction rates, they are dedicated to serving adult and senior patients. They prioritize convenience with attentive doctors, prescription delivery, and same-day appointments.