Bilingual Medical Receptionist

Townsen Memorial Surgery Center - Med Center is currently seeking a Full-time Bilingual Medical Receptionist to join our team!

SUMMARY:

The Medical Receptionist is responsible for greeting patients, scheduling appointments, performing clerical duties, and providing medical procedural support. The Medical Receptionist exhibits professionalism while answering inquiries and providing information to the general public, visitors, patients, and other interested parties regarding activities conducted at establishment and location of departments, offices, and employees within the organization.

ESSENTIAL FUNCTIONS:

Greet patients as they arrive at facility and provide appropriate information

Ensures all vendors and visitors are signed in and processed according to facility policy

Assist patients to complete all necessary forms and documentation, ensure completeness and accuracy

Update patients’ information into database and logs all demographics in EMR system

Maintain patient accounts by obtaining, recording, and updating personal and financial information into e-clinical

Obtain revenue by recording and updating financial information, recording and collecting patient charges

Move patients through appointments as scheduled, notify provider of patient arrival

Answer telephone, assist with inquiries, direct calls and messages to appropriate medical office staff

Respond and comply to requests for information including sending faxes and e-mails

Update appointment calendars, schedule and reschedule patients’ appointments

Support medical staff by completing administrative requirements

Call patients and remind them of their appointments

Keep patients’ family’s informed of patient status

Manage filing and record keeping activities

Create and label appropriate charts for patient’s, obtain all necessary documents related to the patient chart

Ensure reception area is well maintained, neat and clean, including the magazines

Follow all safety rules, report all accidents promptly and corrects minor safety hazards

Communicate with peers and management regarding any hazards identified in the workplace

Adhere to the company standards of business conduct, and protect patient and family privacy rights

Maintain confidentiality of patient records in accordance with policy, procedure and HIPAA requirements

Report statistics as required

Coordinates mail flow in and out of office

Maintain stock of forms and office supplies

Performs other related duties as assigned

KNOWLEDGE, SKILLS, AND ABILITIES:

Exceptional customer service and phone etiquette, communicates professionally with patients

Demonstrates Customer Service Standards (smiles and makes eye contact, greets each patient and visitor, seeks out patient and visitor contact, always displays appropriate body language, take 5 minutes each day to go above and beyond for one patient or visitor, honor diversity and thanks each customer/patient)

Knowledge of administrative and clerical procedures, office procedures and terminology

Knowledge of systems such as word processing, managing files and records

Knowledge of computer, proficient in Microsoft Office, including Outlook, Excel, and Word

Strong attention to detail, careful about detail and thorough in completing work tasks

Ability to maintain composure, keep emotions in check, control anger and avoid aggressive behavior

Ability to maintain efficiency in high stress situations, accept criticism, remain calm interact

Ability to adapt with flexibility, open to change (positive or negative) and to considerable variety in the workplace

Ability to work independently, guide oneself with little or no supervision and get things done

Ability to maintain effective and organized systems to ensure timely patient flow

Demonstrates polished patient interaction skills, organizational skills, multitasking and task-oriented skills

Ability to complete additional educational requirements as assigned by due dates

EDUCATION AND EXPERIENCE:

High School diploma or GED

One (1) year of experience in medical office setting

Basic Life Support (BLS) certified or must be obtained within thirty (30) days of hire

BENEFITS:

3 Medical Plans

2 Dental Plans

2 Vision Plans

Employee Assistant Program

Short and Long-Term Disability Insurance

Accidental Death & Dismemberment Plan

401(k) with a 2-year vesting

PTO + Holidays

Please visit our website for more information:

Townsen Memorial Health System

Townsen Memorial Hospital is an accredited network of facilities with an emphasis on emergency care, outpatient surgery, and diagnostics and imaging. Our core mission is to provide compassionate, evidence-based patient care to those we serve. At Townsen Memorial, we encompass diversity, dignity, and inclusiveness as a reflection of our core values. Townsen Memorial is committed to driving cutting edge healthcare to our patients, our communities and each other.

Compensation to be determined by the education, experience, knowledge, skills, and abilities of the applicant, internal equity, and alignment with market data.

Employment for this position is contingent upon the successful completion of a background check and drug screening.