Booking Co-ordinator

WHAT WE OFFER
Full-Time Permanent Position
Work Days Mon-Thurs 8am-5pm
30-35 hours per week
$20 per hour (based on experience)
Health Benefits
Team outings
Three weeks of holiday per year
Fun, Friendly Environment
POSITION MANDATE
The Booking Coordinator is responsible for managing the dental schedules for the Dentist and Hygienists. To ensure all schedules are maximized while maintaining a high level of professionalism and a personal image that upholds the dental office standards of integrity, quality and provides excellent customer service.

DUTIES AND RESPONSIBILITIES
Answer incoming calls and schedule appointments for patients
Confirm existing scheduled appointments
Follow up on leads produced by the marketing department of customers who have demonstrated an interest in our dental services
Educate and book new dental programs/packages and services to current and prospective patients
Proactively reach out to patients to schedule recare and hygiene appointments; always ensuring the practice's schedule is optimized to meet daily and weekly practice goals
Continually monitor the schedule to plan an optimal day for the dental team
Directly contributing to the success and profitability of the office through appointment scheduling and outstanding patient service
Correspond with patients via telephone and e-mail
Ensure Booking Spreadsheets are maintained accurately
Accurately enter new and established patient information into dental software; ensuring notes from all patient communication is entered live
Act as back-up for the Front Desk Receptionist; welcome patients in the dental office and assist patients in a warm and welcoming manner, following all company safety and health policies
Other duties, as required
EDUCATION/EXPERIENCE/SKILLS
The candidate should be compassionate, energetic, and enthusiastic, with at least two years of experience in a dental office scheduling appointments or equivalent experience.

Experienced in sales with validated sales success
Goal-oriented, driven by challenges and results
Strong communication skills, verbal and written; employee must be able to write clear and concise communication
Exceptional telephone skills with a high degree of customer service
Self-starter with a high degree of professional judgment and an intrinsic desire to continually learn and grow
Knowledge of dental procedures is an asset
Experience in Maxident dental software is an asset
Computer skills, with knowledge of excel or google sheets
Dedicated team player
Able to multi-task, be self-motivated, and able to work independently but work well with others
Highly organized
Ability to maintain a high level of accuracy and attention to detail while working quickly and efficiently
Ability to maintain a high level of confidentiality
Hard-working and dependable
Job Type: Full-time
Pay: $20.00 per hour
Benefits:
Dental care
Extended health care
On-site parking
Vision care
Ability to commute/relocate:
Collingwood, ON: reliably commute or plan to relocate before starting work (preferred)
Experience:
Office Scheduling: 2 years (preferred)
Language:
English (required)
Work Location: In person