Business Assistant/Treatment Coordinator

SUMMARY DESCRIPTION:
Front Desk Receptionist perform day-to-day activities of the business office, including maintenance of patient records, scheduling of patients, accounts receivable, maintaining appearance and order of the dental office, and welcoming of new and current patients.

PRIMARY FUNCTIONS:
The primary responsibility of a Front Desk Receptionist is to attend to the patients on the phone and in person. Coordinate and organize appointments by maintaining the schedule as well as facilitate the work flow of the dental office.

DUTIES AND RESPONSIBILITIES:
Greet and build strong rapport with patients
Processes patient data entry into appropriate systems and submits insurance claims daily
Maintains office supplies inventory by checking stock to determine inventory level, anticipating needed supplies, placing and expediting orders, organizing stockroom and verifying receipt of supplies
Introduces new patients to other team members in a 2-1 transfer
Promptly notifies the patient if there will be a wait when they arrive and consistently updates the patients on wait times in an unmistakably caring demeanor.

Pre-empts wait times by calling patients ahead of time if the schedule is busy and the patients won’t be taken back on time.

Checks in lab cases
Ensure Hygiene Schedule is full; Re-care calls
Ask each patient to participate in the Referral Program
Maintain a clean and neat working area
Adhere to uniform and dress code policy
Perform additional duties as assigned
Presents treatment plans in a timely manner and utilizes financial options accordingly
Create appropriate patient financial arrangements that meets dental needs and payments
Appoints work so that elective procedures are scheduled based on the patient’s ability to make payments
Reviews schedule and charts prior to patient’s arrival
Post payments and charges out all necessary procedures
Collects payments and record payment balances
Actively encourages and recommends the treatment plans to the patients for approval
Educates patients about their dental options and financial payment plans
Prepares morning huddle sheet accurately and consistently
Promotes treatment plans and encourage patients to begin treatment
Processes End of Day procedures
SKILLS AND SPECIFICATIONS:
Ability to write clearly, concisely, logically, and legibly
Demonstrate accuracy in spelling and basic mathematics
Speak, understand, and write grammatically correct English
Excellent customer service and phone etiquette skills
Demonstrate thorough knowledge of Dentistry including dental terminology, technology, health maintenance, and procedures
Knowledge of insurance plans and payment/collection processes
Maintain a professional demeanor at all times
Demonstrates exceptional human relations skills
Ability to assess issues and seek resolutions
Computer proficiency and the ability to learn new programs
EDUCATION AND QUALIFICATIONS:
High School Diploma or equivalent
Open Dental knowledge preferred
Ability to travel from office to office as needed
Office Bonus-unlimited earning potential
Job Type: Full-time
Pay: From $22.00 per hour
Benefits:
Dental insurance
Employee discount
Health insurance
Paid time off
Vision insurance
Work Location: In person