Business Service Representative - Front Desk Clerk for Check In/Check Out

Full-time Front Desk Clerk (Check In/Out) needed in a busy and rapidly growing Cardiology practice of 26 providers. Our Team provides extraordinary customer service to our patients in a medical office setting. The qualified candidate must be a high school graduate with a minimum of two years’ experience in a healthcare setting and /or has a strong background in customer service. Strong computer skills are required. Familiarity with Electronic Health Records (EHR – specifically EPIC), insurance, and medical terminology is preferred. Attention to detail is essential. Bi-lingual applicants are encouraged to apply. Proven ability to manage multiple tasks and perform under pressure is a must.

This position serves as the point of contact for patients at Pioneer Valley Cardiology Associates. The ideal candidate will maintain a professional environment and demeanor in the performance of role. This position is on site with no availability for remote work. The position is Monday through Friday with hours from 8am-5pm (non-negotiable) with an hour lunch daily.

Daily tasks of a Front Desk Clerk (Check In/Out) include but are not limited to:
Assumes primary role for greeting, checking in and checking out patients
Potentially interacting with up to 80 patients a day
Verification of appointments via telephone calls
Registration of patients
Managing provider questions via inbox messaging in EHR
Verification of demographic and billing information for all patients
Obtaining copies of current insurance information
In coordination with Front Desk Lead, provides full day coverage of all Check In/Out areas
Fields and answers questions/concerns from patients at the front desk
Informs patients of changes or delays in the schedule, while working with patient and staff to determine appropriate course of action (reschedule, waiting, etc.).

Assumes primary responsibility for accurately sorting, distributing, and processing PVCA mail and incoming faxes
Verifying New Patient information when received and delegating that information to the correct department for scanning
At the discretion of the Front Desk Lead and/or Site Manager, performs other duties as requested.

Job Type: Full-time
Pay: $19.50 - $21.00 per hour
Benefits:
401(k)
Bereavement leave
Dental insurance
Dependent health insurance coverage
Disability insurance
Employee assistance program
Family leave
Flexible spending account
Free parking
Health insurance
Health savings account
Life insurance
Military leave
Paid jury duty
Paid orientation
Paid sick time
Paid time off
Paid training
Parental leave
Retirement plan
Vision insurance
Experience:
Medical receptionist: 1 year (Preferred)
Epic: 1 year (Preferred)
Customer service: 1 year (Preferred)
Ability to Commute:
Springfield, MA 01104 (Required)
Work Location: In person