full-time 3 months ago
Call Center Representative
The Health Center of Southeast Texas
2503 Roman Forest Boulevard, New Caney, TX 77357
From 14.50/hr
About the Practice
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Other Software
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Job Description
Roman Forest Clinic
Shifts: 4/10 8a-6p
Salary depends of years of experience
PRN positions available
General skills:
- The ability to communicate well with individuals of all backgrounds in a caring and supportive manner.
- Excellent telephone etiquette and keyboard skills.
- Must be able to work efficiently and accurately in a busy environment.
- Must have basic knowledge of the operation of a computer and multiline phone system.
- Must have knowledge of medical terminology.
- Answer telephone calls in a professional and courteous manner within a minimum number of rings.
- Obtain and enter accurate demographic information into eCW (address, telephone number, name of insurance or self-pay status)
- Schedule appointments for patients in accordance with the established procedures.
- Schedule appointment correctly- review appointment date, time, location and provider name with caller.
- Inform caller of items to bring to appointment (including insurance card, medications, office visit fee, and verification of income-if applicable)
- Informs patient of any existing balance noted in computer and request patient be prepare for any payment due at time of visit.
- Reminds caller to arrive 1-hr to apply for grant or 15-mins if has private insurance before scheduled appointment to complete paperwork.
- Answer questions and offer other information, as requested, to provide patient-focused service and a positive impression of the organization.
Qualifications
- Strong computer skills, including data entry and use of multi-line phone systems
- Familiarity with medical terminology and office procedures
- Excellent communication and customer service skills
- Ability to analyze information and problem-solve effectively
Job Type: Full-time
Pay: From $14.50 per hour
Benefits:
Dental insurance
Health insurance
Life insurance
Paid time off
Vision insurance
Education:
High school or equivalent (Required)
Experience:
Medical Insurance : 1 year (Preferred)
Call Center: 1 year (Required)
EHR systems: 1 year (Preferred)
Appointment scheduling: 2 years (Required)
Language:
Spanish (Preferred)
Work Location: In person
Shifts: 4/10 8a-6p
Salary depends of years of experience
PRN positions available
General skills:
- The ability to communicate well with individuals of all backgrounds in a caring and supportive manner.
- Excellent telephone etiquette and keyboard skills.
- Must be able to work efficiently and accurately in a busy environment.
- Must have basic knowledge of the operation of a computer and multiline phone system.
- Must have knowledge of medical terminology.
- Answer telephone calls in a professional and courteous manner within a minimum number of rings.
- Obtain and enter accurate demographic information into eCW (address, telephone number, name of insurance or self-pay status)
- Schedule appointments for patients in accordance with the established procedures.
- Schedule appointment correctly- review appointment date, time, location and provider name with caller.
- Inform caller of items to bring to appointment (including insurance card, medications, office visit fee, and verification of income-if applicable)
- Informs patient of any existing balance noted in computer and request patient be prepare for any payment due at time of visit.
- Reminds caller to arrive 1-hr to apply for grant or 15-mins if has private insurance before scheduled appointment to complete paperwork.
- Answer questions and offer other information, as requested, to provide patient-focused service and a positive impression of the organization.
Qualifications
- Strong computer skills, including data entry and use of multi-line phone systems
- Familiarity with medical terminology and office procedures
- Excellent communication and customer service skills
- Ability to analyze information and problem-solve effectively
Job Type: Full-time
Pay: From $14.50 per hour
Benefits:
Dental insurance
Health insurance
Life insurance
Paid time off
Vision insurance
Education:
High school or equivalent (Required)
Experience:
Medical Insurance : 1 year (Preferred)
Call Center: 1 year (Required)
EHR systems: 1 year (Preferred)
Appointment scheduling: 2 years (Required)
Language:
Spanish (Preferred)
Work Location: In person
Requirements
• Phone etiquette
• Multi-line phone systems
• Customer service
• English
• Medical terminology
• Multi-line phone systems
• Customer service
• English
• Medical terminology
About The Health Center of Southeast Texas
The Health Center of Southeast Texas (HCSET) is a trusted Federally Qualified Health Center (FQHC) proudly serving Livingston, Cleveland, Liberty, Shepherd, Terrenos, Plum Grove, and Dayton communities. They are committed to providing compassionate, high-quality, and accessible healthcare services in Southeast Texas, accepting Medicaid, Medicare, and most major insurance plans.
Position Closed
This job is no longer accepting applications.