full-time 18 days ago
Call Center Representative/ Front Desk Receptionist
Annapolis Dental Associates
2000 Medical Parkway, Annapolis, MD 21401
16 - 18/hr
About the Practice
N/A Team Members
Eaglesoft Software
Office Tour & Photos
Job Description
We are seeking a professional full-time Medical Receptionist for our physician office, Chesapeake Womens Care located in Annapolis, Maryland. This position creates a positive first and last impression for the practice and is pivotal to the practice running as smoothly and efficiently as possible. The hours are Monday - Friday and will vary from 6:45 am - 5:00pm.
Primary duties & responsibilities:
Respond to incoming phone calls for all sites promptly and in an exceptional quality manner
Triage clinical calls, ensuring all appropriate questions are asked and documented, recommending an appropriate course of action.
Appropriately schedule patient appointments based on physician guidelines, patient symptoms, and appointment availability.
Clearly and concisely document every patient request and pertinent information via appropriate documentation tools so that practice can successfully respond to patient needs.
Through appropriate call control, ensure that calls are handled efficiently to attain daily call production goals.
Effectively manage patient interactions to meet and exceed performance standards for all Key Performance Indicators (KPIs), such as Quality and scheduling accuracy.
Coordinate work efforts with other team members to achieve an efficient workflow and time adherence within the office.
Maintain proficient knowledge of multiple site protocols and multiple physician schedules/changes to ensure appropriate information is provided to patients across national markets.
Effectively communicate and coordinate work efforts with sites to a ensure superior patient experience.
Maintain adherence to regulatory requirements following confidentiality guidelines for current/former patients
Will be occasionally asked to cover the front desk. Duties include:
Medical Receptionist Responsibilities:
Greeting our patients with a smile
Schedule appointments and assist with the scheduling of any additional testing directed by the physician.
Enters patient demographics in system
Collects co-pays, past balances, and payment plans
Reschedule appointments
Answer phone calls as needed
Perform other office duties as assigned by the manager.
Benefits include but are not limited to:
Medical, Dental, Vision Insurance
401K
Vacation and Sick time
Customer service experience needed
Primary duties & responsibilities:
Respond to incoming phone calls for all sites promptly and in an exceptional quality manner
Triage clinical calls, ensuring all appropriate questions are asked and documented, recommending an appropriate course of action.
Appropriately schedule patient appointments based on physician guidelines, patient symptoms, and appointment availability.
Clearly and concisely document every patient request and pertinent information via appropriate documentation tools so that practice can successfully respond to patient needs.
Through appropriate call control, ensure that calls are handled efficiently to attain daily call production goals.
Effectively manage patient interactions to meet and exceed performance standards for all Key Performance Indicators (KPIs), such as Quality and scheduling accuracy.
Coordinate work efforts with other team members to achieve an efficient workflow and time adherence within the office.
Maintain proficient knowledge of multiple site protocols and multiple physician schedules/changes to ensure appropriate information is provided to patients across national markets.
Effectively communicate and coordinate work efforts with sites to a ensure superior patient experience.
Maintain adherence to regulatory requirements following confidentiality guidelines for current/former patients
Will be occasionally asked to cover the front desk. Duties include:
Medical Receptionist Responsibilities:
Greeting our patients with a smile
Schedule appointments and assist with the scheduling of any additional testing directed by the physician.
Enters patient demographics in system
Collects co-pays, past balances, and payment plans
Reschedule appointments
Answer phone calls as needed
Perform other office duties as assigned by the manager.
Benefits include but are not limited to:
Medical, Dental, Vision Insurance
401K
Vacation and Sick time
Customer service experience needed
About Annapolis Dental Associates
Annapolis Dental Associates offers personalized dental care for the entire family, creating beautiful smiles for people of any age or walk of life. With a focus on cosmetic dentistry and preventative care, they provide quality dental services in a comfortable, modern environment. Patients receive highly personalized attention from experienced dentists and dental assistants who strive to meet their oral health needs.