Call Centre Representative/Receptionist

We are currently recruiting a Permanent Full Time motivated and patient-oriented Diagnostic Imaging - Call Centre Representative/Receptionist to join our dynamic team. In this role, you will be the first point of contact for our patients, providing exceptional service and support. Your primary responsibility will be to handle inbound calls for patient appointments and assist with patient inquiries. The ideal candidate will possess strong communication skills, a friendly demeanour, and the ability to analyze patient needs to provide accurate appointment bookings.

Responsibilities

Performs various booking functions and ensures physician requirements and patient needs are met in an efficient manner

Manages large numbers of inbound calls

Ensures all calls are answered promptly, consistently exercising utmost diplomacy and tact, to ensure exceptional service to both patients and physicians

Provide accurate information about procedures and preparation requirements while ensuring patient satisfaction.

Demonstrate excellent phone etiquette while communicating with patients

Listens effectively to patients' needs and provides exceptional patient care at all times

Completes data entry for patient's demographics and appointment information

Ability to be empathetic and friendly with all types of patients

Flexibility and adaptability to work in a fast-paced environment

Adheres to all privacy and confidentiality policies and procedures

Undertakes other duties as assigned

Requirements

Hours: Monday to Friday, 8am-4pm, plus 1-2 weekends per month 7am -3pm.

Medical Office Assistant diploma including completion of a medical terminology course is a strong asset

Previous call centre experience, along with booking diagnostic imaging appointments would be an asset

Excellent listening, verbal and written communication skills along with the ability to give clear instructions and ask probing questions in a caring manner

Logical, analytical and critical thinking required

Patient focused and adaptability to different personality types

Proficiency in data entry and basic computer skills

A positive attitude with a strong willingness to learn and adapt in a fast-paced environment.

Working Conditions

This position is based in a call centre environment and requires prolonged periods of sitting and front-line patient interaction over the phone

In accordance with the Accessibility for Ontarians with Disabilities Act and the Ontario Human Rights Code, True North Imaging will provide accommodations throughout the recruitment and selection process. If you require an accommodation, we will work with you to meet your accommodation needs to ensure your equal participation.

We thank all those who apply but only those individuals selected for further consideration will be contacted.

What We Offered

Extended health care

Dental care

Employee assistance program

Life insurance

RRSP match

Vision care

Service Awards

Company events

In accordance with the Accessibility for Ontarians with Disabilities Act and the Ontario Human Rights Code, True North Imaging will provide accommodations throughout the recruitment and selection process. If you require an accommodation, we will work with you to meet your accommodation needs to ensure your equal participation.