full-time 18 days ago
Call Receptionist (Full-time; On-site Required)
Pagosa Springs Medical Center
95 South Pagosa Boulevard, Pagosa Springs, CO 81147
18.00 - 22.38/hr
About the Practice
N/A Team Members
Software Software
Office Tour & Photos
Job Description
Call Receptionist
Department: Patient Financial Services
Status: Full-Time | 1.0 FTE (40 hours/week)
FLSA Status: Non-Exempt
Reports To: Lead: Customer Service
Location: Pagosa Springs Medical Center – Pagosa Springs, Colorado
Work Arrangement: On-Site Required
Position Highlight
Be a vital connection between our patients, providers, and healthcare teams by delivering exceptional customer service while ensuring calls, referrals, orders, and important patient information reach the right place.
Position Summary
Pagosa Springs Medical Center (PSMC) is seeking a customer-focused and highly organized Call Receptionist to join our Patient Financial Services team. This is a full-time, on-site position at Pagosa Springs Medical Center.
The Call Receptionist serves as an important point of contact for patients, families, providers, employees, and members of the community. This position operates PSMC's telephone systems to connect and transfer calls, provide information, assist callers, and route communications to the appropriate departments and individuals.
In addition to telephone responsibilities, this position plays an important role in managing incoming electronic faxes for appointments, referrals, authorizations, and orders across multiple departments. The Call Receptionist reviews incoming information for completeness and accuracy and follows up with outside providers when additional information is needed. Strong communication, organization, computer skills, and attention to detail are essential for success in this role.
Why Join PSMC?
Serve as an important first point of contact for patients and members of our community
Help patients connect with the departments, providers, and resources they need
Work collaboratively with teams throughout the medical center
Develop valuable experience with healthcare communications, referrals, orders, and electronic health records
Enjoy a diverse role that combines customer service, organization, and healthcare support
Join a collaborative rural healthcare organization where your work makes a meaningful difference
Key Responsibilities
Telephone & Customer Service
Answer incoming calls using a multi-line telephone system in a courteous and professional manner
Connect, hold, and transfer calls to the appropriate person, department, or extension
Provide information and assistance to callers
Refer callers to appropriate contacts within PSMC or outside the organization
Minimize caller hold times whenever possible
Log incoming messages in the electronic health record or communicate messages by email as appropriate
Retrieve automated call and after-hours call service logs
Maintain telephone information databases
Assist patients with medical records requests and release forms
Handle sensitive and confidential information appropriately
Electronic Fax, Referral & Order Management
Organize incoming electronic faxes for appointments, referrals, authorizations, and order requests
Route information appropriately for:
Clinic
Diagnostic Imaging
Health Information Management (HIM)
Laboratory
Oncology
Specialty Clinic
Surgery Scheduling
Review incoming electronic faxes for required information, including:
CPT codes
Diagnosis
Insurance information
Patient demographics
Prior authorization
Provider information and signature
Return incomplete electronic faxes to outside providers and request missing or updated information
Follow up as necessary to obtain complete and accurate orders and documentation
Appointment & Patient Support
Assist with confirmation and cancellation of scheduled appointments
Provide clear and accurate information to patients and callers
Direct patients to appropriate resources and departments
Assist with patient records requests and release forms
Maintain confidentiality of patient and organizational information
Organization & Administrative Support
Manage multiple tasks and priorities in a fast-paced environment with frequent interruptions
Prioritize work to ensure the most important and time-sensitive tasks are completed first
Maintain productivity at established departmental standards
Attend required staff meetings and training
Develop proficiency in Cerner, Microsoft Word, Outlook, Teams, and other required systems
Maintain accurate and organized electronic information
Complete assigned work in a timely and thorough manner
Teamwork & Communication
Communicate effectively with patients, providers, employees, leadership, and members of the public
Work collaboratively with departments throughout PSMC
Demonstrate sound judgment and critical thinking when resolving problems
Adapt appropriately when priorities or information change
Remain calm and professional in high-stress or escalating situations
Work independently while recognizing when additional resources or assistance are needed
Education
High school diploma or equivalent required
Experience
Minimum of one (1) year of customer service experience required
Previous healthcare, medical office, call center, scheduling, or patient access experience preferred
Licensure & Certifications
Current AHA BLS (Heart Saver) certification required
Skills
Basic computer knowledge and proficient typing skills required
Proficiency with Microsoft Office and Teams
Strong attention to detail and commitment to accuracy
Excellent verbal communication and listening skills
Ability to communicate clearly and professionally by telephone
Strong organizational and time-management skills
Ability to manage multiple priorities and frequent interruptions
Ability to work independently and demonstrate initiative
Ability to remain calm and professional in challenging situations
Knowledge of medical terminology desired but not required
Cerner experience preferred
Additional language skills desired but not required
Cross-Training
PSMC cross-trains positions to support departmental and organizational needs. The Call Receptionist will cross-train to effectively perform Specialist: Patient Access responsibilities.
What We're Looking For
The ideal candidate:
Genuinely enjoys helping people and providing exceptional customer service
Creates a professional and welcoming experience for every caller
Communicates clearly, patiently, and respectfully
Is highly organized and attentive to detail
Understands the importance of accuracy when handling patient information, referrals, and orders
Can manage multiple priorities while maintaining excellent follow-through
Is comfortable learning new healthcare and computer systems
Remains calm and professional in a busy environment
Works well independently and as part of a collaborative team
Embodies PSMC's WISER values of Wholeness, Integrity, Stewardship, Excellence, and Respect
Compensation & Benefits
Base Compensation Range: $18.00 - $22.38 hourly, based on years of relevant experience. "Relevant experience" means relevant to the employee's responsibilities set forth in the job description as determined by the HR Manager, CAO, applicable department manager/director and applicable senior leader.
Benefits: Benefits include generous paid time off, separate sick leave, health, dental, vision, life and AD&D insurance, long-term disability and option for short-term disability, and retirement plan with employer contribution.
Job Type: Full-time
Shift Type: Weekdays, Monday - Friday
Anticipated End Date for Posting: September 14, 2026. The deadline may close sooner due to an unanticipated business necessity, such as an incumbent vacating the role earlier than anticipated. You are encouraged to apply well in advance of the deadline.
Pagosa Springs Medical Center is an Equal Opportunity Employer. All qualified applicants will be considered for employment, and we will not discriminate against any person on the basis of race, color, national origin, disability, age, sex, religion, creed, ancestry, sexual orientation, marital status, or any other characteristic protected by law. Offers of employment are contingent upon successful completion of a pre-employment health and drug screen and background check.
About Pagosa Springs Medical Center
Pagosa Springs Medical Center is a Critical Access Hospital serving Pagosa Springs and Archuleta County in southwest Colorado. Our team is committed to providing exceptional healthcare close to home while creating a compassionate, respectful, and welcoming experience for every patient and family we serve.
Located in the beautiful San Juan Mountains, Pagosa Springs offers an exceptional quality of life with world-class hiking, skiing, fishing, mountain biking, rafting, hunting, and the world's deepest geothermal hot springs. At PSMC, you'll join a collaborative team guided by our WISER values: Wholeness, Integrity, Stewardship, Excellence, and Respect, where every team member plays an important role in improving the health of our community.
Apply Today
If you're a customer-focused professional who enjoys helping people, communicating with others, staying organized, and ensuring important details don't fall through the cracks, we'd love to hear from you. Join Pagosa Springs Medical Center as our next Call Receptionist and help connect our patients and community with the care and resources they need.
Department: Patient Financial Services
Status: Full-Time | 1.0 FTE (40 hours/week)
FLSA Status: Non-Exempt
Reports To: Lead: Customer Service
Location: Pagosa Springs Medical Center – Pagosa Springs, Colorado
Work Arrangement: On-Site Required
Position Highlight
Be a vital connection between our patients, providers, and healthcare teams by delivering exceptional customer service while ensuring calls, referrals, orders, and important patient information reach the right place.
Position Summary
Pagosa Springs Medical Center (PSMC) is seeking a customer-focused and highly organized Call Receptionist to join our Patient Financial Services team. This is a full-time, on-site position at Pagosa Springs Medical Center.
The Call Receptionist serves as an important point of contact for patients, families, providers, employees, and members of the community. This position operates PSMC's telephone systems to connect and transfer calls, provide information, assist callers, and route communications to the appropriate departments and individuals.
In addition to telephone responsibilities, this position plays an important role in managing incoming electronic faxes for appointments, referrals, authorizations, and orders across multiple departments. The Call Receptionist reviews incoming information for completeness and accuracy and follows up with outside providers when additional information is needed. Strong communication, organization, computer skills, and attention to detail are essential for success in this role.
Why Join PSMC?
Serve as an important first point of contact for patients and members of our community
Help patients connect with the departments, providers, and resources they need
Work collaboratively with teams throughout the medical center
Develop valuable experience with healthcare communications, referrals, orders, and electronic health records
Enjoy a diverse role that combines customer service, organization, and healthcare support
Join a collaborative rural healthcare organization where your work makes a meaningful difference
Key Responsibilities
Telephone & Customer Service
Answer incoming calls using a multi-line telephone system in a courteous and professional manner
Connect, hold, and transfer calls to the appropriate person, department, or extension
Provide information and assistance to callers
Refer callers to appropriate contacts within PSMC or outside the organization
Minimize caller hold times whenever possible
Log incoming messages in the electronic health record or communicate messages by email as appropriate
Retrieve automated call and after-hours call service logs
Maintain telephone information databases
Assist patients with medical records requests and release forms
Handle sensitive and confidential information appropriately
Electronic Fax, Referral & Order Management
Organize incoming electronic faxes for appointments, referrals, authorizations, and order requests
Route information appropriately for:
Clinic
Diagnostic Imaging
Health Information Management (HIM)
Laboratory
Oncology
Specialty Clinic
Surgery Scheduling
Review incoming electronic faxes for required information, including:
CPT codes
Diagnosis
Insurance information
Patient demographics
Prior authorization
Provider information and signature
Return incomplete electronic faxes to outside providers and request missing or updated information
Follow up as necessary to obtain complete and accurate orders and documentation
Appointment & Patient Support
Assist with confirmation and cancellation of scheduled appointments
Provide clear and accurate information to patients and callers
Direct patients to appropriate resources and departments
Assist with patient records requests and release forms
Maintain confidentiality of patient and organizational information
Organization & Administrative Support
Manage multiple tasks and priorities in a fast-paced environment with frequent interruptions
Prioritize work to ensure the most important and time-sensitive tasks are completed first
Maintain productivity at established departmental standards
Attend required staff meetings and training
Develop proficiency in Cerner, Microsoft Word, Outlook, Teams, and other required systems
Maintain accurate and organized electronic information
Complete assigned work in a timely and thorough manner
Teamwork & Communication
Communicate effectively with patients, providers, employees, leadership, and members of the public
Work collaboratively with departments throughout PSMC
Demonstrate sound judgment and critical thinking when resolving problems
Adapt appropriately when priorities or information change
Remain calm and professional in high-stress or escalating situations
Work independently while recognizing when additional resources or assistance are needed
Education
High school diploma or equivalent required
Experience
Minimum of one (1) year of customer service experience required
Previous healthcare, medical office, call center, scheduling, or patient access experience preferred
Licensure & Certifications
Current AHA BLS (Heart Saver) certification required
Skills
Basic computer knowledge and proficient typing skills required
Proficiency with Microsoft Office and Teams
Strong attention to detail and commitment to accuracy
Excellent verbal communication and listening skills
Ability to communicate clearly and professionally by telephone
Strong organizational and time-management skills
Ability to manage multiple priorities and frequent interruptions
Ability to work independently and demonstrate initiative
Ability to remain calm and professional in challenging situations
Knowledge of medical terminology desired but not required
Cerner experience preferred
Additional language skills desired but not required
Cross-Training
PSMC cross-trains positions to support departmental and organizational needs. The Call Receptionist will cross-train to effectively perform Specialist: Patient Access responsibilities.
What We're Looking For
The ideal candidate:
Genuinely enjoys helping people and providing exceptional customer service
Creates a professional and welcoming experience for every caller
Communicates clearly, patiently, and respectfully
Is highly organized and attentive to detail
Understands the importance of accuracy when handling patient information, referrals, and orders
Can manage multiple priorities while maintaining excellent follow-through
Is comfortable learning new healthcare and computer systems
Remains calm and professional in a busy environment
Works well independently and as part of a collaborative team
Embodies PSMC's WISER values of Wholeness, Integrity, Stewardship, Excellence, and Respect
Compensation & Benefits
Base Compensation Range: $18.00 - $22.38 hourly, based on years of relevant experience. "Relevant experience" means relevant to the employee's responsibilities set forth in the job description as determined by the HR Manager, CAO, applicable department manager/director and applicable senior leader.
Benefits: Benefits include generous paid time off, separate sick leave, health, dental, vision, life and AD&D insurance, long-term disability and option for short-term disability, and retirement plan with employer contribution.
Job Type: Full-time
Shift Type: Weekdays, Monday - Friday
Anticipated End Date for Posting: September 14, 2026. The deadline may close sooner due to an unanticipated business necessity, such as an incumbent vacating the role earlier than anticipated. You are encouraged to apply well in advance of the deadline.
Pagosa Springs Medical Center is an Equal Opportunity Employer. All qualified applicants will be considered for employment, and we will not discriminate against any person on the basis of race, color, national origin, disability, age, sex, religion, creed, ancestry, sexual orientation, marital status, or any other characteristic protected by law. Offers of employment are contingent upon successful completion of a pre-employment health and drug screen and background check.
About Pagosa Springs Medical Center
Pagosa Springs Medical Center is a Critical Access Hospital serving Pagosa Springs and Archuleta County in southwest Colorado. Our team is committed to providing exceptional healthcare close to home while creating a compassionate, respectful, and welcoming experience for every patient and family we serve.
Located in the beautiful San Juan Mountains, Pagosa Springs offers an exceptional quality of life with world-class hiking, skiing, fishing, mountain biking, rafting, hunting, and the world's deepest geothermal hot springs. At PSMC, you'll join a collaborative team guided by our WISER values: Wholeness, Integrity, Stewardship, Excellence, and Respect, where every team member plays an important role in improving the health of our community.
Apply Today
If you're a customer-focused professional who enjoys helping people, communicating with others, staying organized, and ensuring important details don't fall through the cracks, we'd love to hear from you. Join Pagosa Springs Medical Center as our next Call Receptionist and help connect our patients and community with the care and resources they need.
About Pagosa Springs Medical Center
Pagosa Springs Medical Center (PSMC) provides healthcare and wellness quality, compassionate for everyone they serve. Their services include a 24/7 Emergency Department, Ambulance Services, Inpatient/Hospital care, Primary Care, Cancer Center, and Specialty Services. PSMC staff work together to provide excellent, personal care to all residents and visitors.