Clerk III - UI Health Care Coralville Oakdale Family Medicine Clinic 100%
The University of Iowa
About the Practice
Job Description
For over 100 years, Iowa Healthcare’s primary focus has been the health and wellness of our patients. We provide care for pregnancy, baby wellness, vaccinations, school and athletic physicals, acute visits, annual check-ups, mental health, on-site laboratory services, and more. Our team builds relationships with patients, monitors their care history, and delivers personalized, compassionate care to every patient. When a patient needs specialty care, our family medicine provider connects them with the appropriate UI Health Care specialist, ensuring a seamless experience by sharing your medical records.
This position comes with the University of Iowa's full, comprehensive benefit package including generous employer contributions into retirement plans, paid vacation and sick leave, and much more! This position also includes FREE on-site parking!
Position Responsibilities:
Gathers demographic data information and enters into the hospital EPIC system.
Gathers the referring entity, primary care provider(s), and other healthcare providers’ information and enters into the hospital EPIC system.
Performs proper name search procedures as outlined in Policy and Procedures Manual.
Alternates with other scheduling clerks in responding to telephone calls and assisting patients, physicians, specialty nurses, and other healthcare providers at the Scheduling desk. Assumes duties of schedulers and/or receptionists during their absences.
Maintains effective communication with appropriate divisions.
Performs miscellaneous clerical duties as assigned.
University of Iowa Health Care—recognized as one of the best hospitals in the United States—is Iowa's only comprehensive academic medical center and a regional referral center. Each day more than 12,000 employees, students, and volunteers work together to provide safe, quality health care and excellent service for our patients. Simply stated, our mission is: Changing Medicine. Changing Lives.®
WE CARE Core Values:
Welcoming - We strive for an environment where everyone has a voice that is heard, that promotes the dignity of our patients, trainees, and employees, and allows all to thrive in their health, work, research, and education.
Excellence - We aim to achieve and deliver our personal and collective best in the pursuit of quality and accessible healthcare, education, and research.
Collaboration - We encourage collaboration with healthcare systems, providers, and communities across Iowa and the region, as well as within our UI community. We believe teamwork - guided by compassion - is the best way to work.
Accountability - We behave ethically, act with fairness and integrity, take responsibility for our own actions, and respond when errors in behavior or judgment occur.
Respect - We create an environment where every individual feels safe, valued, and respected, supporting the well-being and success of all members of our community.
Empowerment - We commit to fair access to research, health care, and education for our community and opportunities for personal and professional growth for our staff and learners.
Benefits Highlights:
Regular position located in Iowa City, Iowa (or surround clinics based on clinical need or hours)
Fringe benefit package including paid vacation; sick leave; health, dental, life and disability insurance options; and generous employer contributions into retirement plans
The University of Iowa offers a generous benefits package, including paid vacation as well as paid sick leave. Complete information regarding the full benefits package may be viewed at: https://hr.uiowa.edu/benefits
Percent of Time: 100% (40 hours per week)
Schedule: Monday - Friday with four days from 7:00 AM – 5:00 PM and one day from 7:00 AM – 11:00 AM. No weekends, on-call time, or holidays required.
Location: Iowa City, IA (or surround clinics based on clinical need or hours)
Pay Grade: 8 https://hr.uiowa.edu/pay/pay-plans/merit-alpha-matrix
Salary: $39087.36 - $58171.68 / Hourly: $18.72 - $27.86 (based on years of experience)
Minimum Eligibility Requirements:
Any combination of related clerical office experience, related undergraduate education, and/or post high school clerical training that is the equivalent to two years of full-time employment.
Special Qualifications:
Public Contact/Customer Service experience.
Demonstrated excellent written/verbal communication.
Driver's License and ability to meet UI Fleet Safety Standards
Availability to provide support to other clinical locations based on clinical need/hours
Desired Requirements:
Medical Terminology
Experience with EPIC
Customer service experience in a healthcare setting
Previous experience in a Family Medicine healthcare setting
Application Process: In order to be considered, applicants must upload resume and plain text cover letter that clearly address how they meet the listed required and desired qualifications of this position. Job openings are posted for a minimum of 10 calendar days.
Job openings are posted for a minimum of 10 calendar days. This job may be removed from posting and filled any time after the minimum posting period has ended. For questions or additional information, please contact Chloe-Vincent@uiowa.edu.
Successful candidates will be required to self-disclose any conviction history and will be subject to a criminal background check. This position is not eligible for University sponsorship for employment authorization.
About The University of Iowa
At the University of Iowa, we prioritize the well-being and success of our faculty, staff, and students. As a leading Big Ten university and premier public research institution, we attract and retain talented individuals from a variety of backgrounds who make a global impact. With more than 30,000 students, we deliver a top-tier education across hundreds of areas of study while providing world-class health care services throughout the state. From the Iowa Writers' Workshop to our renowned medical center, we foster innovation and exploration. UI employees enjoy generous retirement benefits, exceptional health insurance plans, dental and voluntary vision coverage, university-paid life insurance, long-term disability, and optional additional life insurance. We also provide a free 24-hour support line, mental health and well-being resources, and access to UI Health Care experts and services. Eligible employees receive up to five weeks of paid vacation, nine paid holidays, and separate sick leave. Our commitment to well-being includes personal health assessments, confidential health coaches, and discounted recreation memberships. We also support continuous learning through college courses and on-demand training, fostering your professional growth. Iowa City, a top-10 college town, has excellent schools, world-class health care, and a vibrant community with over 100 restaurants, local shops, Big Ten athletics, and music venues. At the University of Iowa, you’ll discover support you can rely on, a community where you can flourish, and a belief that your contributions matter.