full-time 1 month ago
Clinic Assistant - Eye Care
Park Nicollet
8170 33rd Ave S, Bloomington, MN, 55425
23.34 - 28.21/hr
About the Practice
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Job Description
JOB DESCRIPTION
HealthPartners is hiring a Clinic Assistant at our Woodbury Eye Clinic.
QUALIFICATIONS:
REQUIRED:
High School diploma or GED
Meets one of the following:
Graduate of a formal training program in medical reception, an equivalent program, or a customer service program
Two years experience as a medical receptionist
Two years experience in a customer service position
One year experience using data look-up and data entry functions on a mainframe or PC based computer system
One year customer service experience either via telephone or in-person within the last five years
Demonstrated ability to organize work under pressure
Demonstrated ability to function with multiple priorities and interruptions
Excellent oral communication skills
Excellent written communication skills
PHYSICAL REQUIREMENTS:
Ability to sit or stand for prolonged periods of time. Oral and written communications with customers requires adequate speech, vision, and hearing. Proficiency in English is required. Proficiency in other languages may be required. Use of a telephone and computer terminal also requires adequate hand writing and manual dexterity skills.
POSITION PURPOSE:
Service excellence is to be centered on patient care and patient relationships and is the responsibility of all employees. Teamwork is the norm and all employees will be held accountable to work as effective team members. This position is a vital point of contact for a patient entering the HPMG Clinics. This position facilitates the process of scheduling appointments and has responsibility for accurate collection of current financial and demographic information. This position directly impacts revenue collection for the medical group.
ACCOUNTABILITIES:
1. Customer Service
Care for each person as he/she would like to be cared for by:
Putting the patient first at every opportunity
Listening to understand each patient
Showing concern for each patient
Acting individually and with others to meet each patient’s needs
Check-in and Co-pay Administration
a. Check in patients in an accurate and professional manner
b. Identify and accurately collect co-pays or appropriate fees
Use computer-based system to verify patient information
Understand and communicate benefit changes to members, or refer to appropriate resource
Communicate wait times in a diplomatic manner
Direct patients to the appropriate care area
Prepare reconciliation report
Provide patients with appropriate forms, questionnaires, etc.
Computerized Appointment Scheduling for appointments
Schedule appointments in an accurate and timely manner according to Advanced Access principles
Maintain knowledge of appointment scheduling practices
Maintain knowledge of appointment scheduling policies and procedures
Registration and Verification
a. Complete the registration process, including reviewing the registration information for completeness and accuracy and obtain further information, if necessary
b. Verify insurance eligibility, if necessary
c. Register patients in an accurate, efficient, and timely manner
d. Identify appropriate account type, e.g., Workers compensation, Motor Vehicle Accidents, etc.
Specialty Appointment Coordination
Provide patient with information required to schedule specialty appointments
Facilitate timely and accurate flow of communication within the clinic
Answer telephone and respond appropriately to the caller
Take and relay messages requiring follow-up to appropriate individuals
Prepare records and materials for new patient appointments
Assist with the clerical duties of the clinic, e.g., faxing information, making copies, etc.
Maintain open communication with Appointment Center to ensure patient and provider needs are met
Coordinate schedule templates
Coordinate emergency schedule changes
Coordinate schedule holds consistent with Advanced Access principles
Coordinate schedules regarding provider vacation, rounding, and other out of clinic changes
General Accountabilities
Perform other duties as assigned
ABOUT US
At HealthPartners we believe in the power of good – good deeds and good people working together. As part of our team, you’ll find an inclusive environment that encourages new ways of thinking, celebrates differences, and recognizes hard work.
We’re a nonprofit, integrated health care organization, providing health insurance in six states and high-quality care at more than 90 locations, including hospitals and clinics in Minnesota and Wisconsin. We bring together research and education through HealthPartners Institute, training medical professionals across the region and conducting innovative research that improve lives around the world.
At HealthPartners, everyone is welcome, included and valued. We’re working together to increase diversity and inclusion in our workplace, advance health equity in care and coverage, and partner with the community as advocates for change.
Benefits Designed to Support Your Total Health
As a HealthPartners colleague, we’re committed to nurturing your diverse talents, valuing your dedication, and supporting your work-life balance. We offer a comprehensive range of benefits to support every aspect of your life, including health, time off, retirement planning, and continuous learning opportunities. Our goal is to help you thrive physically, mentally, emotionally, and financially, so you can continue delivering exceptional care.
Join us in our mission to improve the health and well-being of our patients, members, and communities.
We are an Equal Opportunity Employer and do not discriminate against any employee or applicant because of race, color, sex, age, national origin, religion, sexual orientation, gender identify, status as a veteran and basis of disability or any other federal, state or local protected class.
JOB INFO
Job Identification
120038
Organization
HealthPartners/GHI, HealthPartners Enterprise
Posting Date
06/02/2026, 02:56 PM
Locations
HealthPartners Clinic Woodbury Dental & Eye
Work Schedule
Monday through Friday; 8:45am - 5:15pm
Hours Per Week/FTE
40 hrs weekly / 1.0 FTE
Union (if applicable)
GHI OPEIU Local 12
Job Shift
Day
Position Type
Full-time regular
Job Category
Administrative
Department
Ophthalmology
Pay Range
$23.34 - $28.21 hourly
Pay Range Statement
Externally hired candidates will begin at the minimum rate stated above and may be eligible to receive additional compensation based on role (e.g. shift differential, bonus, etc.). Internal Local 12 candidates pay will follow the language set forth in the Collective Bargaining Agreement.
Overtime Eligibility Status
Non-Exempt
Worker Type
Employee
HealthPartners is hiring a Clinic Assistant at our Woodbury Eye Clinic.
QUALIFICATIONS:
REQUIRED:
High School diploma or GED
Meets one of the following:
Graduate of a formal training program in medical reception, an equivalent program, or a customer service program
Two years experience as a medical receptionist
Two years experience in a customer service position
One year experience using data look-up and data entry functions on a mainframe or PC based computer system
One year customer service experience either via telephone or in-person within the last five years
Demonstrated ability to organize work under pressure
Demonstrated ability to function with multiple priorities and interruptions
Excellent oral communication skills
Excellent written communication skills
PHYSICAL REQUIREMENTS:
Ability to sit or stand for prolonged periods of time. Oral and written communications with customers requires adequate speech, vision, and hearing. Proficiency in English is required. Proficiency in other languages may be required. Use of a telephone and computer terminal also requires adequate hand writing and manual dexterity skills.
POSITION PURPOSE:
Service excellence is to be centered on patient care and patient relationships and is the responsibility of all employees. Teamwork is the norm and all employees will be held accountable to work as effective team members. This position is a vital point of contact for a patient entering the HPMG Clinics. This position facilitates the process of scheduling appointments and has responsibility for accurate collection of current financial and demographic information. This position directly impacts revenue collection for the medical group.
ACCOUNTABILITIES:
1. Customer Service
Care for each person as he/she would like to be cared for by:
Putting the patient first at every opportunity
Listening to understand each patient
Showing concern for each patient
Acting individually and with others to meet each patient’s needs
Check-in and Co-pay Administration
a. Check in patients in an accurate and professional manner
b. Identify and accurately collect co-pays or appropriate fees
Use computer-based system to verify patient information
Understand and communicate benefit changes to members, or refer to appropriate resource
Communicate wait times in a diplomatic manner
Direct patients to the appropriate care area
Prepare reconciliation report
Provide patients with appropriate forms, questionnaires, etc.
Computerized Appointment Scheduling for appointments
Schedule appointments in an accurate and timely manner according to Advanced Access principles
Maintain knowledge of appointment scheduling practices
Maintain knowledge of appointment scheduling policies and procedures
Registration and Verification
a. Complete the registration process, including reviewing the registration information for completeness and accuracy and obtain further information, if necessary
b. Verify insurance eligibility, if necessary
c. Register patients in an accurate, efficient, and timely manner
d. Identify appropriate account type, e.g., Workers compensation, Motor Vehicle Accidents, etc.
Specialty Appointment Coordination
Provide patient with information required to schedule specialty appointments
Facilitate timely and accurate flow of communication within the clinic
Answer telephone and respond appropriately to the caller
Take and relay messages requiring follow-up to appropriate individuals
Prepare records and materials for new patient appointments
Assist with the clerical duties of the clinic, e.g., faxing information, making copies, etc.
Maintain open communication with Appointment Center to ensure patient and provider needs are met
Coordinate schedule templates
Coordinate emergency schedule changes
Coordinate schedule holds consistent with Advanced Access principles
Coordinate schedules regarding provider vacation, rounding, and other out of clinic changes
General Accountabilities
Perform other duties as assigned
ABOUT US
At HealthPartners we believe in the power of good – good deeds and good people working together. As part of our team, you’ll find an inclusive environment that encourages new ways of thinking, celebrates differences, and recognizes hard work.
We’re a nonprofit, integrated health care organization, providing health insurance in six states and high-quality care at more than 90 locations, including hospitals and clinics in Minnesota and Wisconsin. We bring together research and education through HealthPartners Institute, training medical professionals across the region and conducting innovative research that improve lives around the world.
At HealthPartners, everyone is welcome, included and valued. We’re working together to increase diversity and inclusion in our workplace, advance health equity in care and coverage, and partner with the community as advocates for change.
Benefits Designed to Support Your Total Health
As a HealthPartners colleague, we’re committed to nurturing your diverse talents, valuing your dedication, and supporting your work-life balance. We offer a comprehensive range of benefits to support every aspect of your life, including health, time off, retirement planning, and continuous learning opportunities. Our goal is to help you thrive physically, mentally, emotionally, and financially, so you can continue delivering exceptional care.
Join us in our mission to improve the health and well-being of our patients, members, and communities.
We are an Equal Opportunity Employer and do not discriminate against any employee or applicant because of race, color, sex, age, national origin, religion, sexual orientation, gender identify, status as a veteran and basis of disability or any other federal, state or local protected class.
JOB INFO
Job Identification
120038
Organization
HealthPartners/GHI, HealthPartners Enterprise
Posting Date
06/02/2026, 02:56 PM
Locations
HealthPartners Clinic Woodbury Dental & Eye
Work Schedule
Monday through Friday; 8:45am - 5:15pm
Hours Per Week/FTE
40 hrs weekly / 1.0 FTE
Union (if applicable)
GHI OPEIU Local 12
Job Shift
Day
Position Type
Full-time regular
Job Category
Administrative
Department
Ophthalmology
Pay Range
$23.34 - $28.21 hourly
Pay Range Statement
Externally hired candidates will begin at the minimum rate stated above and may be eligible to receive additional compensation based on role (e.g. shift differential, bonus, etc.). Internal Local 12 candidates pay will follow the language set forth in the Collective Bargaining Agreement.
Overtime Eligibility Status
Non-Exempt
Worker Type
Employee
About Park Nicollet
HealthPartners is committed to helping individuals live a healthier life with simple and affordable health care and insurance options in Minnesota and Wisconsin.
Position Closed
This job is no longer accepting applications.