Clinic Front Desk Receptionist (Walla Walla)

We care about your working environment, especially in these challenging times. BMHTH commits to a healthy work/home balance and understands that the conditions of serving stigmatized patient populations are more than challenging right now. As a nonprofit, we are mission-focused on improving individual and community public health. We want you to feel fulfilled as a staff member, not burn out. All permanent positions over 20 hours weekly come with health insurance. All full-time positions accrue 160 hours of personal time annually, and receive 11 holidays a year. Please see our positions listed below.

Clinic Front Desk Receptionist (Walla Walla)
This position focuses on supporting front desk reception needs at BMHTH’s Walla Walla Health Engagement Hub. The Receptionist welcomes individuals seeking low-barrier, outpatient clinical and nonclinical services and works closely with our clinical, case management, harm reduction staff and external partners in public health. This is a full-time, permanent position. The starting hourly range for this position is $21.52-$25.50/hr. This position is eligible for full BMHTH benefits.

Duties:
Become knowledgeable about all BMHTH programs, services, and activities in order to route requests quickly and accurately to the appropriate staff member
Answer inbound agency-wide phone calls and direct calls to appropriate staff
Greet clients, participants, and patients receiving in-person care and services at the clinic location
Direct clients to appropriate services or team members
Perform clerical duties including photocopying, faxing, and filing documents when necessary, handling any personal confidential information with care and according to the law(s) applicable for confidentiality
Maintain an organized and clean clinic lobby area
Communicate closely with agency staff to ensure accurate communication when individuals call BMHTH or walk in for services
Support clinical and non-clinical staff with appointment check-ins
Ensure confidentiality of all BMHTH clients and patients, current and former
Ensure anonymity of all syringe services program (SSP) clients
Understand and adhere to best practices for syringe services and harm reduction programming
Complete trainings related to trauma-informed communication, HIPAA-compliance, deescalation, and other required training courses
Work collaboratively with multidisciplinary staff
Participate in continuing education and position-specific training as assigned
Perform other related duties as assigned
Expectations:
Timely reporting to work and excellent reliability
Clear written and oral communication with supervisor, coworkers, clients, patients, and participants
“No surprises” communication
On-time, accurate documentation
Professional interactions with patients, clients and staff
Active engagement at work to enhance services and deliver quality services
Excitement that you’re helping the community!

Qualifications:
Minimum high school diploma or GED; 1-3 years experience working in a professional work setting preferred
Bilingual candidates preferred
Valid driver’s license and auto insurance
We are obligated to run a background check, but the hiring decisions are ours
To apply, please email a cover letter and resume to Crystal at c.chi@bmh2h.org. Position is considered open until filled.

Blue Mountain Heart to Heart is a 501(c)3 nonprofit headquartered in Walla Walla, WA. We are an Equal Opportunity Employer, and our statement of nondiscrimination reads: Eligibility for employment and advancement or promotion and entitlement to benefits accruing there from shall be without regard to race, sex, age, color, creed, religion, sexual orientation, gender identity or expression, national origin, or disability.

Pay: $21.52 - $25.50 per hour
Benefits:
Dental insurance
Health insurance
Paid time off
Vision insurance
People with a criminal record are encouraged to apply
Work Location: In person