Clinic Receptionist
UNC Health
About the Practice
Job Description
Location: Boone, North Carolina | Full-Time
Department: Seby B. Jones Regional Cancer Center – Medical Oncology
Compensation: Starting at $16.45/hour based on education, experience, certification, and internal equity
Status: Non-Exempt
Why You’ll Love Working Here
As an Oncology Clinic Receptionist at UNC Health Appalachian, you play an essential role in creating a compassionate and welcoming experience for patients receiving cancer care. As the first point of contact for patients, families, and visitors, you'll help ensure every interaction is professional, supportive, and centered on exceptional patient service.
Working at the Seby B. Jones Regional Cancer Center means becoming part of a collaborative team dedicated to providing high-quality, patient-centered oncology care in the heart of the Blue Ridge Mountains.
Benefits include:
Comprehensive medical, dental, and vision insurance
Health Savings Account (HSA) participation
Supplemental insurance offerings (life, disability, accident, hospital indemnity, critical illness, legal, identity theft, etc.)
Tuition reimbursement, student loan refinancing, and college savings programs
403(b) retirement plan with employer match
Lifestyle perks:
Boone offers hiking, biking, kayaking, skiing, breweries, dining, arts, and outdoor recreation
Access to top-rated public schools and Appalachian State University
Nationally recognized as one of the best small towns to live, work, and explore
Benefits begin the first of the month following 60 days of employment from new-hire orientation.
What You'll Do as a Medical Oncology Clinic Receptionist
Greet patients, families, visitors, and healthcare professionals with warmth, professionalism, and compassion
Answer incoming phone calls, provide general information, and direct calls to the appropriate department or team member
Schedule patient appointments while maintaining accuracy and efficiency within the scheduling system
Verify and update patient demographic and insurance information
Assist patients with check-in and check-out processes
Provide information regarding clinic services, appointments, and general inquiries
Direct patients to appropriate waiting areas and offer assistance as needed
Maintain accurate patient records while ensuring HIPAA compliance and confidentiality
Perform administrative duties including data entry, filing, document management, and coordination of paperwork
Communicate effectively with providers, nurses, and clinical staff to support efficient clinic operations
Relay messages and important information promptly and accurately
Serve as a patient advocate by addressing questions and concerns with empathy, professionalism, and excellent customer service
Support a welcoming, organized, and efficient front office environment that reflects UNC Health Appalachian's mission, vision, and values
Qualifications
Education
High School Diploma or GED preferred, but not required
Experience
One (1) year of experience in a medical office or clinic setting preferred
Knowledge, Skills, & Abilities
Knowledge of medical terminology and medical office procedures
Strong communication, customer service, and interpersonal skills
Knowledge of HIPAA and patient privacy regulations
Proficiency with computers, scheduling systems, and office applications
Excellent organizational, attention-to-detail, and time-management skills
Ability to multitask, adapt to changing priorities, and work effectively in a fast-paced healthcare environment
Physical Demands
Prolonged sitting while performing front desk and computer-based work
Occasional standing to assist patients and visitors at the reception area
Minimal lifting of files, office supplies, or equipment
Frequent keyboard use and computer screen time
Adequate vision to read documents, patient information, and electronic medical records
Working Conditions
Indoor, climate-controlled outpatient oncology clinic environment
Frequent interaction with patients, families, providers, and healthcare staff
Moderate noise level typical of a busy healthcare setting
Primarily weekday schedule, with occasional evenings, weekends, or holidays based on clinic operational needs
Adherence to organizational policies, safety protocols, infection prevention standards, and patient confidentiality requirements
About UNC Health Appalachian
It's official - UNC Health Appalachian earned an "A" for the Leapfrog Patient Safety Grades! UNC Health Appalachian, the leader for healthcare in the High Country, comprises three hospitals, 13 medical practices, Seby B. Jones Regional Cancer Center, The Rehabilitation Center, and Appalachian Regional Healthcare Foundation. UNC Health Appalachian stays committed to promoting health in the High Country, enhancing quality of life, and simply “making life better.”
About UNC Health
UNC Health is a state entity and an affiliated enterprise of the University of North Carolina system, comprised of 14 hospitals, 18 hospital campuses and more than 500 clinics along with the clinical patient care programs of the UNC School of Medicine (SOM). It exists to improve the health and well-being of North Carolinians and others we serve and to further the teaching mission of the University of North Carolina SOM. Over the past three years, UNC Health has provided more than $400 million in uncompensated or charity care to the citizens of North Carolina. Our hospitals have received numerous awards and recognition for quality care, patient safety and the overall patient experience. For more information, please visit unchealth.org.
UNC Health Appalachian embraces diversity and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or any other protected status. We value a workforce that reflects a variety of backgrounds and perspectives, as it enhances our ability to provide outstanding care. We welcome and encourage applications from candidates of all backgrounds and experiences. UNC Health Appalachian is committed to providing a fair and inclusive hiring process and a workplace where all team members feel respected and empowered. If you require accommodations during the application process, please contact us.
Employment at UNC Health Appalachian is contingent upon successful completion of a background and drug screen. For accommodations or additional information, contact arhsrecruitment@unchealth.unc.edu.
Location: UNC Health Appalachian · Oncology Administration
Schedule: Full-time, Days, 8:00 AM - 5:00 PM
About UNC Health
Did you know UNC Health has ranked #2 Most Trusted Healthcare Brand in the U.S.? The UNC Health brand was ranked as the #4 healthcare brand in the United States overall and the #2 most trusted healthcare brand, just after Johns Hopkins and before Mass General. Founded in 1952, UNC Health is an award-winning, not-for-profit integrated health care system committed to delivering state-of-the-art, outstanding patient services. Our partnership with the UNC School of Medicine and investment in groundbreaking biomedical research leads to better, more innovative care for the nearly half million patients we serve. UNC Health currently is comprised of UNC Hospitals - UNC Medical Center, UNC Rex Healthcare, UNC Rex Holly Springs Hospital, Chatham Hospital, Caldwell UNC Health Care, UNC Rockingham Health Care, UNC Health Medical Group, the clinical programs of the UNC School of Medicine, Wayne UNC Health Care, Lenoir UNC Health Care, Johnston UNC Health Care, Pardee UNC Health Care, Nash UNC Health Care, Onslow Memorial, UNC Health Southeastern, and other affiliated hospital systems across the state of North Carolina. It is our vision to be the nation's leading public academic health care system. Our mission is to improve the health and well-being of North Carolinians and others whom we serve. We accomplish this by providing leadership and excellence in the interrelated areas of patient care, education, and research. Values - One Great Team - Carolina Care - Leading the Way - It Starts with Me Employees enjoy the opportunity to participate in programs such as Academic Assistance; Flexible Spending Accounts; Multiple Insurance Options, including Health, Dental, Vision, Critical Illness, Life/AD&D; Teachers and State Employees Retirement System; Supplemental Retirement Accounts including, 401(k), 403(b), and 457 plans; UNC Health Care’s Career Development Education programs; and many more! In addition to these benefits, we offer an annual PTO accrual program which allows employees to manage their own paid leave time and use it at their discretion, whether it is for vacation, sick, or holiday time. At UNC Health, we are looking for talented, passionate medical professionals to join our growing community and provide the highest quality care to our patients across North Carolina. UNC Health provides a variety of career opportunities for professional development and growth for our employees. Join our One-Great-Team!