Clinic Receptionist/ Administrator

We’re Hiring: Clinic Receptionist/Administrator
Location: New Hamburg, Ontario
Position: 12-month maternity leave contract with potential opportunity to extend based on clinic needs
Hours: Approximately 40 hours/week
Salary: $46,000–$50,000/year, based on experience
About the Role
We are a busy, patient-focused physiotherapy and chiropractic clinic seeking a friendly, organized, and dependable Clinic Receptionist/Administrator.

As the first point of contact for our patients, you’ll help create a welcoming experience while managing the day-to-day operations of our front desk.

Key Responsibilities
Welcome patients and provide professional, friendly service
Answer phones, emails, and patient inquiries
Schedule, reschedule, and confirm appointments
Manage patient flow and maintain accurate records
Register new patients and process payments
Submit and manage extended health insurance direct-billing claims
Communicate with patients and insurance providers regarding coverage and billing
Maintain patient confidentiality and privacy
Support our physiotherapists, chiropractors, and clinic team
Keep the reception area organized and assist with general administrative duties
What We’re Looking For
The ideal candidate is:
Friendly, professional, and comfortable working with people
Organized, detail-oriented, dependable, and punctual
Able to multitask in a busy environment
Comfortable working independently and as part of a team
Computer literate and willing to learn new software
Accurate with financial transactions
Respectful of patient privacy and confidentiality
Positive, energetic, and willing to take initiative
Previous healthcare reception experience is an asset but not required. Experience in physiotherapy, chiropractic, massage therapy, dental offices, etc. is beneficial. As is experience with Jane App, direct billing, and Medical Office Administration. However, we are willing to train the right candidate.

What We Offer
$46,000–$50,000 annual salary
Approximately 40 hours/week
10 paid vacation days per year
Health Spending Account
Training and support
Friendly, supportive work environment
Opportunity to become an integral part of a growing healthcare practice
How to Apply
Please submit your resume and a brief cover letter explaining why you would be a good fit for our clinic.

Pay: $46,000.00-$50,000.00 per year
Benefits:
Company events
On-site parking
Paid time off
Application question(s):
This is a 12-month maternity leave contract position requiring approximately 40 hours per week. Are you available to commit to the full contract period?

Tell us about your previous customer service, administrative, or healthcare experience and why you are interested in working at W Physiotherapy & Sports Performance.

Work Location: In person