full-time 1 month ago
Clinic Receptionist
Allegro Pediatrics
Sammamish, WA
22.54/hr
About the Practice
N/A Team Members
Software Software
Office Tour & Photos
Job Description
The Patient Services Representative (PSR) works with patients and their families to address needs and concerns. They are the first point of contact for patients and their families. Offers excellent customer service both over the phone when scheduling appointments, as well as when patients and their families are in clinic. The PSR is required to follow all Allegro Pediatrics policies and procedures; and must communicate a positive attitude, as well as maintain a positive working relationship with staff, managers, directors, and providers.
PRS positions are full-time with four 10-hour shifts and must be available to work at any of Allegro’s Eastside Clinics as needed for coverage.
Primary Responsibilities:
Answer phones and schedule appointments using current Practice Management system
When in clinic, verify demographics and successfully check patients in/out use current Practice Management system
Troubleshoot issues with appointments or general account questions
Maintain a working understanding of policies and procedures involving scheduling appointments or requirements to assist families in finding the best possible outcome for their concerns
Verify and scan patient insurance, and Consent for Care, Financial Responsibility and HIPAA form
Collect co-pays and post on accounts
Ability to work in any/all Allegro Pediatrics clinics as needed to provide adequate coverage
Maintain a working knowledge of office equipment including (but not limited to): phones, computers, printers, credit card machines, fax machines, copiers and scanners.
Successfully process medical record releases using current protocol
Process, distribute, and scan correspondence and reports that arrives via mail, shuttle and fax.
Process incoming forms including (but not limited to): camp physical forms, authorization for medication forms, and sports physical forms
Take messages for physicians/nurses
Help with projects including (but not limited to): front office, medical records and back office.
Must maintain and protect confidentiality both patient and corporate (HIPAA)
Required to maintain updated knowledge of all workflow and process changes
Keep current on all company email and Teams communications
Must complete all mandatory trainings satisfactorily
Other duties as assigned
Requirements:
Must be proficient in computer navigation, task management and working with several software programs at the same time
Previous customer service experience
Maintain good attendance record
Excellent customer service skills with a positive attitude
Ability to work independently and as part of a team
Excellent interpersonal/people skills
Strong organizational/multi-tasking skills
Enjoy working in a fast-paced patient focused environment with ongoing changes
Must have reliable transportation and be willing to travel to all clinics as staffing needs change
Must be 18 years of age or older
Pre-Employment Requirements:
Background check
Drug testing in compliance with Washington State Bill 5123 for this safety-sensitive position.
To uphold safety for all employees and patients, we continue to require vaccination status for all new hires, including remote or hybrid schedules, at time of hire and annually
Current COVID vaccine annually, or as newly released
We require flu immunizations at time of hire, or as newly released,
Various other immunization requirements that we can discuss during your interview
All employees are currently required to wear a surgical, KN95 or N95 mask at all times while in clinic, patient facing
Education:
High School/GED diploma or higher
Schedule:
4/10’s, 4 days a week with 10 hours shifts. 40 hours per week.
Schedules are built out 2 months in advance.
Employees are required to work one weekend day per month and one holiday each year.
Weekend and holidays include additional compensation differentials.
Benefits Full-Time, working 24+ hours weekly:
Bi-weekly payroll
Overtime after 40 hours a week
Medical, dental, and vision insurance
Employer paid life, AD&D insurance
Employer paid Employee Assistance Program (EAP)
Paid Time Off (PTO)
401(k) Plan with employer matching
Anniversary bonus
Annual performance review bonus
License renewals reimbursement
Birthday/anniversary recognition
Benefits Part-Time, less than 24 hours weekly:
Bi-weekly payroll
Overtime after 40 hours a week
Employer paid Employee Assistance Program (EAP)
Paid Time Off (PTO)
401(k) Plan
Anniversary bonus
Annual performance review bonus
License renewals reimbursement
Birthday/anniversary recognition
Allegro Pediatrics is an Equal Opportunity Employer
All qualified applicants will receive consideration for employment without regard to race, color, ancestry, national origin, religion, creed, age (over 40), disability status, sex, sexual orientation, gender identity, gender expression, medical condition, genetic information, pregnancy, military and veteran status, or any other characteristic protected by law.
Work Environment/Physical Demands:
The following is required to perform the essential functions of this role. While performing the duties of this job the employee regularly works in an office/clinic setting, are as follows:
Prolonged periods sitting at a desk and working on a computer
Prolonged periods of standing, walking and bending
Must be able to lift up to 15 pounds at times
Must be able to read, write, speak, and understand English and communicate effectively
PRS positions are full-time with four 10-hour shifts and must be available to work at any of Allegro’s Eastside Clinics as needed for coverage.
Primary Responsibilities:
Answer phones and schedule appointments using current Practice Management system
When in clinic, verify demographics and successfully check patients in/out use current Practice Management system
Troubleshoot issues with appointments or general account questions
Maintain a working understanding of policies and procedures involving scheduling appointments or requirements to assist families in finding the best possible outcome for their concerns
Verify and scan patient insurance, and Consent for Care, Financial Responsibility and HIPAA form
Collect co-pays and post on accounts
Ability to work in any/all Allegro Pediatrics clinics as needed to provide adequate coverage
Maintain a working knowledge of office equipment including (but not limited to): phones, computers, printers, credit card machines, fax machines, copiers and scanners.
Successfully process medical record releases using current protocol
Process, distribute, and scan correspondence and reports that arrives via mail, shuttle and fax.
Process incoming forms including (but not limited to): camp physical forms, authorization for medication forms, and sports physical forms
Take messages for physicians/nurses
Help with projects including (but not limited to): front office, medical records and back office.
Must maintain and protect confidentiality both patient and corporate (HIPAA)
Required to maintain updated knowledge of all workflow and process changes
Keep current on all company email and Teams communications
Must complete all mandatory trainings satisfactorily
Other duties as assigned
Requirements:
Must be proficient in computer navigation, task management and working with several software programs at the same time
Previous customer service experience
Maintain good attendance record
Excellent customer service skills with a positive attitude
Ability to work independently and as part of a team
Excellent interpersonal/people skills
Strong organizational/multi-tasking skills
Enjoy working in a fast-paced patient focused environment with ongoing changes
Must have reliable transportation and be willing to travel to all clinics as staffing needs change
Must be 18 years of age or older
Pre-Employment Requirements:
Background check
Drug testing in compliance with Washington State Bill 5123 for this safety-sensitive position.
To uphold safety for all employees and patients, we continue to require vaccination status for all new hires, including remote or hybrid schedules, at time of hire and annually
Current COVID vaccine annually, or as newly released
We require flu immunizations at time of hire, or as newly released,
Various other immunization requirements that we can discuss during your interview
All employees are currently required to wear a surgical, KN95 or N95 mask at all times while in clinic, patient facing
Education:
High School/GED diploma or higher
Schedule:
4/10’s, 4 days a week with 10 hours shifts. 40 hours per week.
Schedules are built out 2 months in advance.
Employees are required to work one weekend day per month and one holiday each year.
Weekend and holidays include additional compensation differentials.
Benefits Full-Time, working 24+ hours weekly:
Bi-weekly payroll
Overtime after 40 hours a week
Medical, dental, and vision insurance
Employer paid life, AD&D insurance
Employer paid Employee Assistance Program (EAP)
Paid Time Off (PTO)
401(k) Plan with employer matching
Anniversary bonus
Annual performance review bonus
License renewals reimbursement
Birthday/anniversary recognition
Benefits Part-Time, less than 24 hours weekly:
Bi-weekly payroll
Overtime after 40 hours a week
Employer paid Employee Assistance Program (EAP)
Paid Time Off (PTO)
401(k) Plan
Anniversary bonus
Annual performance review bonus
License renewals reimbursement
Birthday/anniversary recognition
Allegro Pediatrics is an Equal Opportunity Employer
All qualified applicants will receive consideration for employment without regard to race, color, ancestry, national origin, religion, creed, age (over 40), disability status, sex, sexual orientation, gender identity, gender expression, medical condition, genetic information, pregnancy, military and veteran status, or any other characteristic protected by law.
Work Environment/Physical Demands:
The following is required to perform the essential functions of this role. While performing the duties of this job the employee regularly works in an office/clinic setting, are as follows:
Prolonged periods sitting at a desk and working on a computer
Prolonged periods of standing, walking and bending
Must be able to lift up to 15 pounds at times
Must be able to read, write, speak, and understand English and communicate effectively
About Allegro Pediatrics
Allegro Pediatrics is a pediatric primary care provider in Eastside Seattle. They focus on partnering with families to heal, nurture, and empower each child on their journey to adulthood.
Position Closed
This job is no longer accepting applications.