Clinic Receptionist/Scheduler | Primary Care | Full-Time

The Clinic Receptionist/Scheduler (Physician Office Support) is responsible for answering the telephones, scheduling patient visits, greeting patients/visitors, and relaying accurate messages to the clinic staff. The Receptionist/Scheduler requires excellent telephone technique, the ability to perform multiple office duties in an efficient and timely manner, coordinate an effective communication system, maintain a pleasant demeanor with clients, hospital and other professional staff, and demonstrate superior organizational skills.

Requirements:

Completion of a 2 year post high school degree in office support services or equivalent experience.

Prior experience with typing and computer use.

Two years' experience in a medical office setting working with confidential patient information preferred.

Must be able to work under supervision and independently, competently following orders professionally and confidentially.

Must be able to work cooperatively and collaboratively with others.

Must be able to communicate effectively with patients and staff both verbally and in writing.

Demonstrates legible penmanship.

Demonstrates high standards of performance, pleasantness, and courtesy. Has professional appearance and demeanor.

Demonstrates high quality telephone etiquette.

Ability to use Windows based computer programs.

Must be able to use independent problem-solving techniques.

Must be able to adjust to change and frequent interruptions; must be able to meet deadlines as required and to work in a fast-paced environment.

Must demonstrate excellent customer service skills and to remain calm in stressful situations.

Must have current knowledge of or ability to learn electronic scheduling software applications within 3 weeks of hire.

Shift Time: Standard business hours, 8-hour shifts

Benefits and Salary:

The role pays a minimum of $20.02 per hour. Depending on relevant experience, a higher rate may be offered. Commensurate with position and experience. Comprehensive benefits package to include: medical, HSA, dental, 403(b) with employer match of 5%, life insurance, long-term disability, PTO, sick time, EAP, wellness benefits, etc.

About Us:

As an independent hospital, we live our mission to improve the health and wellbeing of the people of our region. To improve access to care, we have expanded our local specialty and primary care services in our communities. Not far from Duluth, MN, our campus resides in the beautiful north woods of Wisconsin where you can balance work and home life on our beautiful lakes and trails by partaking in personal interests such as biking, cross-country skiing, hiking, fishing, water sports, ATVing, snowmobiling, and much more.

Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights (https://www.eeoc.gov/poster) notice from the Department of Labor.