Customer Service Representative – Bilingual (English/Spanish) Preferred

Customer Service Representative
Decatur, Illinois – Full Time | 8:00 a.m. – 4:30 p.m.

The Customer Service Representative is the frontline support for the organization and must always express the upmost professionalism. The Customer Service Representative will be responsible for handling a large number of participant and provider phone calls regarding multiple topic inquires. The Customer Service Representative will evaluate claims and documents to assist in providing a resolution by applying Plan coverage and internal process guidelines. The Customer Service Representative will also properly document each phone call, maintain participant records, as well as assist with processing claims when necessary.

Bilingual (English/Spanish) skills are preferred to support our diverse customer base.

Essential Functions of Position
Customer Service - 75%
Processing Medical Claims - 15%
Other Duties as Assigned - 10%
NECA-IBEW has a strict attendance policy that will be enforced once a candidate has been chosen; therefore, strong work ethic and time management are essential for a preferred candidate.

NECA-IBEW is a drug-free workplace. We conduct pre-employment and random drug testing, excluding marijuana.

Job Type: Full-time
Pay: $21.14 per hour
Benefits:
401(k)
401(k) matching
Dental insurance
Flexible schedule
Health insurance
On-the-job training
Paid time off
Vision insurance
Language:
Spanish & English (Preferred)
Ability to Commute:
Decatur, IL 62526 (Required)
Work Location: In person