full-time 6 days ago
Customer Service Representative Bilingual - Spanish
Sonus Hearing Care Professionals
Westminster, CA 92683
18/hr
About the Practice
N/A Team Members
Software Software
Job Description
About Sonus:
At Sonus Hearing Care Professionals, we get to see lives changed every day with better hearing! We are looking for team members that share our value of simply helping people and seeing lives changed for the better! If you're passionate about helping people and looking for a consistent schedule (Monday-Friday, no night or weekend shifts), stability, benefits, and a place where you can make a difference, we'd love to meet you!
Sonus is a leader in the hearing healthcare industry, and it’s our mission to provide excellence in hearing healthcare, one patient at a time. We serve patients that have been disconnected from their loved ones and from their world by untreated hearing loss and we've seen how just one decision for better hearing can impact an entire family! Become a life-changer and join our team!
Position Responsibilities:
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
Handle a high volume of inbound customer service and scheduling calls in both English and Spanish.
Register new patients and accurately schedule appointments.
Conduct outbound calls for appointment scheduling, confirmations, follow-ups, and customer service support.
Verify and update patient demographic, insurance, and contact information.
Maintain detailed and accurate documentation of all patient interactions in the patient management system.
Consistently meet or exceed call-to-appointment conversion goals through effective communication, patient engagement, and scheduling best practices.
Provide remote administrative support for multiple locations throughout Southern California.
Deliver exceptional customer service while addressing patient inquiries and concerns professionally and compassionately.
Perform other duties and special projects as assigned.
Required Skills:Experience and education requirements may be adjusted where necessary in response to labor market constraints.
Bilingual (Spanish/English) required.
High school diploma or equivalent required.
One (1) year of customer service, call center, medical office, or front office experience preferred.
Strong customer service orientation and commitment to delivering an exceptional patient experience.
Excellent verbal and written communication skills in both English and Spanish.
Ability to manage a high volume of inbound and outbound calls while maintaining professionalism and accuracy.
Experience scheduling appointments and coordinating patient services preferred.
Strong attention to detail with the ability to accurately document patient interactions and maintain records.
Ability to operate PC-based software programs, database management systems, and standard office equipment.
Proficiency in Microsoft Office Suite (Word, Excel, Outlook, and PowerPoint) and internet browsers.
Strong organizational skills and the ability to multitask in a fast-paced environment.
Ability to meet productivity, scheduling, and call-to-appointment conversion goals.
Work Environment:This job operates in a professional office environment. This role routinely uses standard office equipment such as laptop computers and smartphones.
A background check is required of the final candidate.
Serendipity Hearing, Inc. d.b.a. Sonus Hearing Care Professionals is an Equal Opportunity Employer.
Physical Demands:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
While performing the duties of this job, the employee is occasionally required to stand; walk; sit; use hands to finger, handle, or feel objects, tools, or controls; reach with hands and arms; climb stairs; balance; stoop, kneel, crouch or crawl; talk or hear; and taste or smell. The employee must occasionally lift or move up to 20 pounds. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception and the ability to adjust focus.
Expected Hours of Work:
This is a full-time position. Standard days of work are Monday through Friday and hours of work are from 8:30 am - 5:00 pm.
Salary and Benefits Package:
$18.00 an hour plus incentive opportunities
Medical, Dental, Vision, Life, Disability, 401(k) with Employer Matching
15 Paid Vacation Days
7 Paid Holidays
6 Paid Sick Days
Pay: $18.00 per hour
Benefits:
401(k)
401(k) matching
Dental insurance
Employee discount
Health insurance
Life insurance
Paid time off
Vision insurance
Work Location: In person
At Sonus Hearing Care Professionals, we get to see lives changed every day with better hearing! We are looking for team members that share our value of simply helping people and seeing lives changed for the better! If you're passionate about helping people and looking for a consistent schedule (Monday-Friday, no night or weekend shifts), stability, benefits, and a place where you can make a difference, we'd love to meet you!
Sonus is a leader in the hearing healthcare industry, and it’s our mission to provide excellence in hearing healthcare, one patient at a time. We serve patients that have been disconnected from their loved ones and from their world by untreated hearing loss and we've seen how just one decision for better hearing can impact an entire family! Become a life-changer and join our team!
Position Responsibilities:
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
Handle a high volume of inbound customer service and scheduling calls in both English and Spanish.
Register new patients and accurately schedule appointments.
Conduct outbound calls for appointment scheduling, confirmations, follow-ups, and customer service support.
Verify and update patient demographic, insurance, and contact information.
Maintain detailed and accurate documentation of all patient interactions in the patient management system.
Consistently meet or exceed call-to-appointment conversion goals through effective communication, patient engagement, and scheduling best practices.
Provide remote administrative support for multiple locations throughout Southern California.
Deliver exceptional customer service while addressing patient inquiries and concerns professionally and compassionately.
Perform other duties and special projects as assigned.
Required Skills:Experience and education requirements may be adjusted where necessary in response to labor market constraints.
Bilingual (Spanish/English) required.
High school diploma or equivalent required.
One (1) year of customer service, call center, medical office, or front office experience preferred.
Strong customer service orientation and commitment to delivering an exceptional patient experience.
Excellent verbal and written communication skills in both English and Spanish.
Ability to manage a high volume of inbound and outbound calls while maintaining professionalism and accuracy.
Experience scheduling appointments and coordinating patient services preferred.
Strong attention to detail with the ability to accurately document patient interactions and maintain records.
Ability to operate PC-based software programs, database management systems, and standard office equipment.
Proficiency in Microsoft Office Suite (Word, Excel, Outlook, and PowerPoint) and internet browsers.
Strong organizational skills and the ability to multitask in a fast-paced environment.
Ability to meet productivity, scheduling, and call-to-appointment conversion goals.
Work Environment:This job operates in a professional office environment. This role routinely uses standard office equipment such as laptop computers and smartphones.
A background check is required of the final candidate.
Serendipity Hearing, Inc. d.b.a. Sonus Hearing Care Professionals is an Equal Opportunity Employer.
Physical Demands:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
While performing the duties of this job, the employee is occasionally required to stand; walk; sit; use hands to finger, handle, or feel objects, tools, or controls; reach with hands and arms; climb stairs; balance; stoop, kneel, crouch or crawl; talk or hear; and taste or smell. The employee must occasionally lift or move up to 20 pounds. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception and the ability to adjust focus.
Expected Hours of Work:
This is a full-time position. Standard days of work are Monday through Friday and hours of work are from 8:30 am - 5:00 pm.
Salary and Benefits Package:
$18.00 an hour plus incentive opportunities
Medical, Dental, Vision, Life, Disability, 401(k) with Employer Matching
15 Paid Vacation Days
7 Paid Holidays
6 Paid Sick Days
Pay: $18.00 per hour
Benefits:
401(k)
401(k) matching
Dental insurance
Employee discount
Health insurance
Life insurance
Paid time off
Vision insurance
Work Location: In person
Requirements
• High school diploma or GED
• Microsoft Excel
• Microsoft Outlook
• Organizational skills
• Attention to detail
• Microsoft Excel
• Microsoft Outlook
• Organizational skills
• Attention to detail