Customer Service Representative

Job Overview- This is an entry level position and no previous experience is required.

We are seeking an energetic and dedicated Customer Service Representative to join our dynamic team! In this vital role, you will be the friendly face and helpful voice for our valued clients, ensuring their needs are met with professionalism and enthusiasm. Your positive attitude and excellent communication skills will help foster strong relationships, resolve inquiries efficiently, and contribute to a welcoming environment. This paid position offers an exciting opportunity to work closely with animals and get your foot in the door in a clinic that offers a friendly family feel while fostering growth and advancement at the pace of your choice, while making a meaningful impact every day.

Schedule~ We are closed every Saturday and Sunday and our team enjoys a 4 day work week of 10 hr shifts. We are open to a part time schedule as well as a regular 8 hour day if that is what works best for you. We are willing to work with school schedules as well.

Duties
Greet customers in person at the front desk with warmth and professionalism, providing exceptional customer support
Manage multi-line phone systems to handle inquiries, direct calls, and schedule appointments effectively
Utilize computer skills including Microsoft Office, Google Workspace, and data entry to maintain accurate records and files
Assist with office management tasks such as filing, proofreading documents, and organizing schedules
Support administrative functions like calendar management, appointment setting, and basic bookkeeping with excellent handwriting to document daily
Maintain excellent phone etiquette while addressing customer questions or concerns promptly and courteously
Perform clerical duties including data entry, filing, proofreading documents, and supporting team members with administrative tasks
Requirements
Strong computer literacy including proficiency in Microsoft Office Suite (Word, Excel), Google Workspace, and data entry skills
Excellent organizational skills with the ability to multitask efficiently in a fast-paced environment
Experience with multi-line phone systems and front desk operations preferred
Bilingual abilities are a plus to effectively serve diverse customer needs
Previous experience as a medical or dental receptionist or personal assistant is advantageous
Knowledge of clerical procedures such as filing, proofreading, and calendar management is essential
Demonstrated time management skills with the ability to prioritize tasks effectively
Join us to be part of a vibrant team that values your contributions! This role offers an engaging work environment where your organizational talents and customer service expertise will shine. We are committed to supporting your professional growth through comprehensive training and ongoing development opportunities. Apply now to bring your energy and enthusiasm into a role that truly makes a difference!

Pay: $16.00 - $20.00 per hour
Benefits:
401(k)
401(k) matching
Dental insurance
Employee assistance program
Employee discount
Flexible schedule
Flexible spending account
Health insurance
Health savings account
Life insurance
Paid time off
Professional development assistance
Referral program
Tuition reimbursement
Vision insurance
Work Location: In person