Dakota Dental 4 Kids - Front Desk Patient Coordinator

Dakota Dental 4 Kids is seeking a friendly, organized, and professional Front Desk Patient Coordinator to join our dental team. This role is responsible for creating a welcoming patient experience while managing front office operations, scheduling, communication, and administrative support. The ideal candidate has strong customer service skills, attention to detail, and the ability to multitask in a fast-paced environment.

Key Responsibilities

Greet and check in patients in a warm and professional manner

Answer phone calls and respond to patient inquiries

Schedule, confirm, and manage patient appointments

Verify insurance eligibility and assist with benefit coordination

Collect patient information, consent forms, and payments

Maintain accurate patient records and update account information

Present treatment plans and discuss financial arrangements as needed

Coordinate patient flow and communicate effectively with clinical staff

Manage incoming and outgoing correspondence, including emails and text reminders

Maintain a clean, organized, and professional reception area

Support office operations and administrative tasks as assigned

Qualifications

High school diploma or GED required

Previous dental or medical front office experience preferred

Knowledge of dental insurance and scheduling software preferred

Strong customer service and communication skills

Ability to multitask and stay organized in a busy environment

Basic computer and data entry skills

Professional appearance and positive attitude

Preferred Qualifications

Experience with dental practice management software

Bilingual skills are a plus

Experience handling insurance verification and patient collections preferred

Skills & Competencies

Excellent interpersonal and communication skills

Strong attention to detail and accuracy

Dependable and punctual

Ability to remain calm and professional under pressure

Team-oriented mindset

Commitment to patient confidentiality and exceptional service

Physical Requirements

Ability to sit and work at a computer for extended periods

Ability to occasionally lift office supplies up to 20 pounds

Benefits

Competitive pay based on experience

Health, dental, and vision insurance

Paid time off and holidays

Retirement plan options

Continuing education and growth opportunities

Schedule

Full-time

Monday–Friday