Dental Admin-Patient Scheduling Coordinator

Job Overview
We are seeking a dedicated and detail-oriented Dental Admin-Patient Scheduling Coordinator to join our specialty dental team. This vital role involves managing patient appointments, coordinating scheduling workflows, and ensuring seamless communication between patients and clinical team. The ideal candidate will possess strong administrative skills, excellent customer service abilities, and a comprehensive understanding of medical office operations. As a Dental Admin-Patient Scheduling Coordinator, you will play a crucial role in enhancing patient experience while supporting the efficient functioning of the dental practice.

Duties
Manage patient scheduling through Dentrix Practice Management.

Confirm, reschedule, and cancel appointments while maintaining accurate records in compliance with healthcare regulations.

Assist patients with appointment inquiries via phone and in-person, demonstrating professional phone etiquette and customer service skills.

Review documentation and verify patient information for accuracy and completeness in accordance with HIPAA policies.

Coordinate with clinical staff to ensure timely patient flow and adherence to care plans.

Process dental/ medical billing and collections related to patient visits, utilizing knowledge of CPT coding, ICD-9/10 codes, Medicare guidelines, and health insurance procedures.

Maintain organized medical records and ensure confidentiality of sensitive health information in compliance with clinical confidentiality policies.

Utilize computer skills to update electronic health records (EHR) and manage administrative tasks efficiently using Microsoft Office tools.

Requirements
Proven experience in dental administrative support within a dental setting.

Excellent organizational skills with the ability to handle multiple tasks simultaneously while maintaining attention to detail.

Exceptional communication skills for effective patient interaction via phone and face-to-face encounters.

Bilingual abilities are highly desirable to serve diverse patient populations effectively.

Familiarity with clinical confidentiality policies and health information management standards is required.

Competence in Microsoft Office applications including Word, Excel, and typing skills such as 10-key typing for data entry accuracy.

Prior experience with front desk operations or medical office management is advantageous.

Join our team as a Dental Admin-Patient Scheduling Coordinator to deliver outstanding administrative support that enhances patient care experiences while ensuring operational excellence within our dental practice!

Pay: $28.00 - $32.00 per hour
Expected hours: 32.0 per week
Benefits:
Employee discount
Health insurance
On-the-job training
Paid time off
Uniform allowance
Work Location: In person