full-time 28 days ago
Dental Administrator (3-month contract)
Passion Dental
300 Lincoln Street, Welland, ON L3B 4N4
23–25/hr
About the Practice
N/A Team Members
Dentrix Software
Office Tour & Photos
Job Description
Lincoln Dental Care (Welland) is hiring a Dental Administrator (Concierge)
Are you passionate about delivering exceptional service in a healthcare setting? At Lincoln Dental Care, we’re redefining what a dental experience should feel like—and we’re looking for a warm, organized, and service-driven Dental Concierge to be at the heart of it.
This is not your typical front desk role. As a Dental Concierge, you’ll be the first and lasting impression for our patients, creating a welcoming, seamless, and personalized experience from start to finish. If you thrive in a fast-paced environment, enjoy connecting with people, and take pride in delivering outstanding service, we’d love to meet you.
Specifics about the role:
Job Type: Full-time - 3-month contract and potential full-time permanent opportunity.
Schedule: Clinic operates 7 days a week, until 9 pm Mon–Fri and until 6 pm on weekends
Wage range: $23-25/hour, depending on the candidate's experience
Your Responsibilities
While your day-to-day will be dynamic, your core responsibilities will include:
Serving as the first point of contact—welcoming patients in person, over the phone, and via email with a high standard of care
Coordinating and optimizing appointment schedules, including filling last-minute openings
Managing patient inquiries, referrals, and communication with external offices
Clearly explaining treatment plans, insurance coverage, and out-of-pocket costs or payment options
Processing billing for patients and insurance providers while maintaining accurate financial records
Following up on outstanding accounts receivable from both patients and insurers
Maintaining up-to-date patient records and entering data into electronic systems
What You Bring
A minimum of six months to one year of experience in a customer-facing service, administrative, or reception role is required.
Availability to work flexible hours (clinic operates 7 days a week, until 9 pm Mon–Fri and until 6 pm on weekends)
Strong organizational skills with the ability to multitask effectively
Excellent communication and interpersonal skills, with a patient-first mindset
A friendly, calm, and professional demeanor
Ability to thrive in a fast-paced, team-oriented environment
IPAC certification is an asset, but not required
About Us
At Lincoln Dental Care, we’re proud to be part of Passion Dental Group—a team that’s reimagining what dental care can feel like for both patients and team members.
We believe great dentistry goes beyond clinical care. It’s about creating thoughtful, seamless experiences that put people at ease and build lasting relationships. That’s why we operate with a hospitality-first mindset, where every detail matters and every interaction is intentional.
#PassionMP
Are you passionate about delivering exceptional service in a healthcare setting? At Lincoln Dental Care, we’re redefining what a dental experience should feel like—and we’re looking for a warm, organized, and service-driven Dental Concierge to be at the heart of it.
This is not your typical front desk role. As a Dental Concierge, you’ll be the first and lasting impression for our patients, creating a welcoming, seamless, and personalized experience from start to finish. If you thrive in a fast-paced environment, enjoy connecting with people, and take pride in delivering outstanding service, we’d love to meet you.
Specifics about the role:
Job Type: Full-time - 3-month contract and potential full-time permanent opportunity.
Schedule: Clinic operates 7 days a week, until 9 pm Mon–Fri and until 6 pm on weekends
Wage range: $23-25/hour, depending on the candidate's experience
Your Responsibilities
While your day-to-day will be dynamic, your core responsibilities will include:
Serving as the first point of contact—welcoming patients in person, over the phone, and via email with a high standard of care
Coordinating and optimizing appointment schedules, including filling last-minute openings
Managing patient inquiries, referrals, and communication with external offices
Clearly explaining treatment plans, insurance coverage, and out-of-pocket costs or payment options
Processing billing for patients and insurance providers while maintaining accurate financial records
Following up on outstanding accounts receivable from both patients and insurers
Maintaining up-to-date patient records and entering data into electronic systems
What You Bring
A minimum of six months to one year of experience in a customer-facing service, administrative, or reception role is required.
Availability to work flexible hours (clinic operates 7 days a week, until 9 pm Mon–Fri and until 6 pm on weekends)
Strong organizational skills with the ability to multitask effectively
Excellent communication and interpersonal skills, with a patient-first mindset
A friendly, calm, and professional demeanor
Ability to thrive in a fast-paced, team-oriented environment
IPAC certification is an asset, but not required
About Us
At Lincoln Dental Care, we’re proud to be part of Passion Dental Group—a team that’s reimagining what dental care can feel like for both patients and team members.
We believe great dentistry goes beyond clinical care. It’s about creating thoughtful, seamless experiences that put people at ease and build lasting relationships. That’s why we operate with a hospitality-first mindset, where every detail matters and every interaction is intentional.
#PassionMP
About Passion Dental
Passion Dental Services is a clinician-led organization founded by Dr. Patrick Assioun in 2002 in Massachusetts. The organization focuses on allowing doctors to concentrate on patient care by relieving them of administrative burdens. With a variety of dental specialties under one roof, including general dentistry, orthodontics, and endodontics, Passion Dental operates across Massachusetts, New Hampshire, Connecticut, and Upstate New York.