Dental Administrator/Patient Care Coordinator

Are you an experienced dental administrator who enjoys building relationships with patients, creating exceptional experiences, and being part of a progressive, technology-focused dental team? If you are organized, customer service driven, and thrive in a busy environment, we would love to meet you!

At Willow Dental, we have proudly served the Mississauga community for over 58 years. We are a progressive, patient-focused dental office committed to providing outstanding care in a welcoming, spa and yoga-inspired environment designed to make every patient feel comfortable and valued.

Why Join Willow Dental?

We are a modern, privately owned, technology-advanced dental office that embraces innovation and invests in the latest advancements in dentistry, including:
iTero digital scanner
CBCT imaging
3D printing technology
Digital dental x-rays
Dental lasers and advanced treatment technologies
Our team is passionate about providing exceptional customer service and creating meaningful relationships with our patients. We believe every interaction, from the first phone call to the completion of treatment, plays an important role in the patient experience.

Who We're Looking For
The ideal candidate is someone who:
Has excellent verbal and written communication skills in English
Has excellent phone skills and enjoys building rapport with patients
Is highly organized, detail oriented, and has excellent time management skills
Can multitask and prioritize responsibilities in a busy dental office environment
Is customer service driven and committed to creating a positive patient experience
Has strong experience with filling and managing schedules for both hygiene and doctor appointments
Works well under pressure while maintaining a positive and professional attitude
Has strong knowledge of dental terminology, procedures, and services to confidently explain treatment and benefits to patients
Has a good understanding of dental insurance benefits and claims to help patients maximize and manage their coverage
Enjoys connecting with patients and helping them navigate their dental care journey
Takes initiative and consistently goes the extra mile for patients and the team
Enjoys learning new systems, technology, and processes
Works collaboratively and contributes positively to our team culture
Responsibilities Include:
Managing and optimizing hygiene and doctor schedules
Proactively filling openings and maximizing appointment opportunities
Providing exceptional customer service to patients in person and over the phone
Coordinating patient appointments, recalls, and follow-ups
Completing dental benefit checks and reviewing insurance coverage with patients
Preparing and sending dental and hygiene treatment estimates
Helping patients understand their insurance benefits, treatment options, and financial responsibilities
Processing patient dismissals, including:
Sending insurance claims
Collecting and processing payments
Scheduling future appointments
Ensuring patients leave with a clear understanding of their next steps
Assisting patients with treatment coordination and financial discussions
Supporting a positive and efficient patient flow throughout the office
Working collaboratively with the clinical team to deliver an outstanding patient experience
Schedule
Monday: 7:30 AM – 5:00 PM
Tuesday: 10:00 AM – 7:00 PM
Wednesday: 9:00 AM – 3:00 PM
Thursday: 9:00 AM – 5:00 PM
Friday: 7:30 AM – 2:00 PM (every other week, alternating with Saturdays; approximately two Fridays per month)
Saturday: 7:30 AM – 2:00 PM (every other week, alternating with Fridays; approximately two Saturdays per month)
What We Offer
At Willow Dental, we believe in recognizing and rewarding our team members. Our comprehensive rewards program grows with your years of service and includes:
Wellness bonus
Invisalign incentives
Profit-sharing program
Uniforms supplied
Continuing education allowance
Dental benefits for you and your family
A supportive and collaborative team culture
Ongoing learning and professional development opportunities
A beautiful spa and yoga-inspired office atmosphere that prioritizes wellness for both patients and team members
A modern, technology-advanced workplace where innovation and growth are encouraged
Compensation will be based on experience
If you are an enthusiastic, organized, and patient-focused dental administrator who enjoys working in a progressive, high-performing practice, we would love to hear from you.

Join Willow Dental and become part of a team dedicated to exceptional patient care, innovation, and creating memorable patient experiences.

Job Types: Full-time, Part-time, Permanent
Pay: $28.50-$31.50 per hour
Benefits:
Company events
Dental care
On-site parking
Profit sharing
Store discount
Tuition reimbursement
Wellness program
Experience:
Dental receptionist: 1 year (preferred)
Work Location: In person