Dental Administrator - Patient Coordinator

About Us
At Markham Dental - General and Cosmetic Dentistry, we are a comprehensive, patient-centered practice focused on delivering exceptional care through advanced diagnostics, modern technology, and a collaborative team approach. Our philosophy is rooted in education, trust, and creating meaningful patient experiences.

We are growing and looking for a Patient Coordinator who thrives in a fast-paced, people-focused environment and understands the value of dental care.

The Role
As a Patient Coordinator, you are the first impression and ongoing connection for our patients. You will play a key role in guiding patients through their treatment journey, from initial inquiry to case acceptance, while delivering a seamless and elevated patient experience.

This role blends customer service excellence with sales confidence, ensuring patients feel informed, supported, and excited about their care.

Key Responsibilities
Manage incoming calls with professionalism, warmth, and confidence
Convert inquiries into booked appointments through effective communication
Coordinate patient schedules efficiently to maximize clinical productivity
Present treatment plans and financial options clearly and confidently
Follow up with patients to support case acceptance and continuity of care
Maintain accurate patient records and documentation
Collaborate with clinical and administrative teams to ensure a smooth patient journey
Ideal Candidate
We are looking for someone who is driven, detail-oriented, and people-focused:
Minimum 3 years experience in customer service and/or sales with Dental or healthcare experience is an asset
Strong communication and relationship-building skills
Superior telephone skills with the ability to build trust quickly
Highly organized, accountable, and detail-oriented
Comfortable using computers, practice management software, and digital tools
Ability to multitask and thrive in a fast-paced environment
What We Offer
Competitive compensation
Growth opportunities within a progressive, multidisciplinary practice
Supportive team culture with ongoing training and development
Exposure to advanced dentistry, including cosmetic, airway/sleep, and comprehensive care
Opportunity to be part of a practice that values leadership, innovation, and excellence
Why Join Markham Dental?

If you’re someone who enjoys helping people, closing opportunities, and being part of a high-performing team, this is the role for you. You won’t just be booking appointments, you’ll be helping patients take the next step toward better health and confidence.

Apply today and grow with a practice that is redefining the patient experience.

Please note: Applicants must be legally eligible to work in Canada. We are unable to provide sponsorship at this time.

Pay: $25.00-$30.00 per hour
Benefits:
Dental care
On-site parking
Ability to commute/relocate:
Markham, ON L3R 2P1: reliably commute or plan to relocate before starting work (preferred)
Experience:
Dental receptionist: 3 years (preferred)
Language:
Cantonese and Mandarin (preferred)
Work Location: In person