Dental Administrator / Receptionist

Carey On Family Dental is looking for a warm, welcoming, and highly organized Dental Administrator/Receptionist to join our private practice in Saanich. If you love connecting with people, managing moving parts with a smile, and want to be the "face and voice" of a close-knit community practice, we would love to meet you!

About Us
At Carey On Family Dental, we are a cozy, established, and family-oriented office that takes great pride in fostering long-term relationships with our patients. Our team values a positive, supportive environment, mutual respect, and a good sense of humor. We work collaboratively to ensure every patient feels comfortable and safe from the moment they walk through our door.

The Role
As our Front Desk Administrator, you are the first and last impression a patient has of our office. We are seeking a team player who is:
An Exceptional Communicator: You possess excellent verbal skills, whether greeting a patient in person or answering questions over the phone.This role requires an understanding of dental procedures and terminology
Highly Organized & Detailed: You can manage the schedule, insurance claims, and patient accounts with precision and ease.

Proactive: You naturally take initiative to keep the front office running smoothly and anticipate the day's flow.

Coachable & Collaborative: You enjoy learning, welcome feedback, and are eager to grow alongside a supportive team.

Key Responsibilities
Patient Experience: Greet patients warmly, manage check-ins/check-outs, and maintain a welcoming reception area.

Scheduling Optimization: Manage the practice schedule efficiently, balancing patient needs with a smooth workflow for the clinical team.

Financial Administration: Handle billing, process insurance claims, and coordinate patient payments.

Communication Management: Respond promptly to emails, phone calls, and patient inquiries with clarity and empathy.

Team Collaboration: Work closely with the clinical staff to ensure seamless communication between the front and back of the office.

Requirements
Prior experience with administrative tasks including scheduling, billing, and data entry in a dental office preferred
Experience with Dentrix or other dental office management softwares is highly desirable
Strong knowledge of dental terminology
Experience handling electronic medical records (EMRs) with accuracy and confidentiality
Excellent communication skills, both verbal and written
Professional appearance, friendly demeanor, and strong organizational skills
What We Offer
We believe a happy team leads to happy patients. Our benefits include:
Health Spending Account (HSA): Flexibility to use your health benefits where you need them most.

Uniform Allowance: To keep you looking and feeling professional.

Paid Vacation time: We value work-life balance and ensure you have time to recharge.

A Supportive Environment: A private-practice feel where your contributions are truly valued and your voice is heard.

How to Apply
If you are a motivated administrative professional looking for a long-term career "home," please submit your resume and a brief cover letter telling us why you’d be a great fit for our cozy, relationship-based practice.

Pay: $29.00-$36.00 per hour
Benefits:
Dental care
Extended health care
On-site parking
Paid time off
Vision care
Work Location: In person