Dental Appointment Scheduler, Pulaski/Fulton

Description:

Basic Function: To maintain the appointment schedule and schedule routine appointments to balance

the patient flow within the center.

Principal Accountabilities:

To schedule appointments for all center providers

To determine if a patient call should be transferred to a appropriate party, ie. nurse, provider or referrals

Timely review and return of voice messages from patients

Assist patients and de-escalate patient concerns as appropriate

Assist patients with coordinating appointments that fit their needs

Reviews scheduling history to ensure continuity of care

Follows scheduling guidelines and provider templates for appropriate scheduling

Adjust provider schedule according to time-off requests

Prepares and sends appointment letters to patients as needed

Review patient consents and appropriate forms to ensure HIPAA compliance before communicating information

Coordination with Medical Records staff with facilitation of new patient packet

Confirmation of patient appointments with appropriate note made in patient record according to No Show and Appointment Confirmation Policy

Documentation in PM/EHR of any discussion with patients as appropriate

To engage in Patient Centered Medical Home initiatives, including participating as part of the Clinical Care Team

Other duties and responsibilities as may be requested by supervisor and/or management

Requirements:
High school diploma or GED is required

Appointment Scheduler must be willing to accept direction from supervisor, possess the ability to work well and

a professional with compassion in stressful situations

Verbal and written communication skills, office applications preferred

Demonstrate proper judgment and decision making skills when necessary

Comply with the organizations code of conduct, safety rules and adheres to all company policies

Carry out job responsibilities in an ethical, effective and professional manner

Must be willing and demonstrate the ability to cooperate, work, and communicate with coworkers and supervisors

Must demonstrate computer proficiency with Microsoft Suite and electronic medical record system

Must possess a willingness to accept direction from providers and supervisors; must possess the ability to work well and with compassion in stressful situations; must maintain a professional and courteous demeanor with both patients and co-workers

Must be keenly aware of the importance of confidentiality in all aspects of the position