Dental Appointment/Treatment Coordinator

We are seeking a friendly and organized Appointment Coordinator to join our Dental team. As the first point of contact for our patients, you will play a vital role in providing excellent customer service and ensuring a smooth flow of daily operations. The ideal candidate will have experience working in a medical or dental setting and possess strong communication skills with a focus on compassionate, patient-centered care.

Responsibilities:

- Greet patients and visitors with a warm and welcoming demeanor

- Answer phone calls and direct them to the appropriate department and/or individual

- Schedule appointments and maintain the appointment calendar

- Read insurance estimates, verify insurance information, and process patient forms

- Update patient records through electronic practice management software (DSN)

- Assist with patient registration, patient check-in & check-out processing protocols

- Coordinate with medical team daily to ensure efficient patient flow

- Handle patient inquiries and provide accurate information about services offered

- Maintain cleanliness and organization of the front desk area at all times
Requirements:

- Previous experience as a Medical or Dental Receptionist/Appointment Coordinator

- Familiarity with dental terminology (dental coding a plus!)

- Proficiency in using phone systems and handling multiple phone lines

- Strong interpersonal skills & ability to communicate effectively with patients, teammates, referrals, specialists and visitors

- Excellent organizational skills with attention to detail

- Ability to multitask in a fast-paced environment

- Ability to assess & adapt to shifting priorities to enhance productivity & reduce stress

- Efficient time management skills

- Knowledge of dental scheduling software is desirable
Note: All positions at our company are paid positions.

Job Type: Full-time
Pay: $20.00 - $29.00 per hour
Benefits:
401(k)
Employee discount
Flexible schedule
Free parking
On-the-job training
Opportunities for advancement
Paid sick time
Paid time off
Paid training
Uniform allowance
Education:
High school or equivalent (Required)
Experience:
Dental office: 2 years (Required)
Dental Insurance: 1 year (Preferred)
Ability to Commute:
Buffalo Grove, IL 60089 (Required)
Work Location: In person