Dental Assistant and Receptionist

Job Summary
We are seeking a motivated and professional Dental Assistant / Treatment Plan & Front Desk Coordinator to join our team in Florida. This unique role combines chair-side clinical support with front-desk responsibilities and treatment plan presentation. The ideal candidate will assist the dentist during procedures, ensure smooth patient flow, manage scheduling and insurance coordination, and clearly communicate treatment options and financial details to patients. This position is perfect for someone who is organized, detail-oriented, and passionate about providing excellent patient care while supporting both the clinical and administrative sides of the practice. Experience with Open Dental and bi-lingual is a plus.

Duties
Prepare and set up treatment rooms, instruments, and supplies for dental procedures
Assist dentists chair-side during procedures, including four-handed dentistry
Sterilize and disinfect instruments, equipment, and operatories
Take diagnostic records such as X-rays, impressions, intraoral photos, and study models
Prepare patients for treatment and provide post-operative instructions
Greet and check in/out patients; manage scheduling, confirmations, and cancellations
Verify patient insurance, eligibility, and collect necessary information
Answer phones, respond to inquiries, and maintain accurate patient records
Process billing, payments, co-pays, and assist with insurance claims
Maintain inventory and order supplies for both clinical and front office needs
Ensure compliance with HIPAA, OSHA, and Florida dental regulations
Work with dentists to prepare and present treatment plans to patients
Explain treatment options, costs, and insurance coverage in patient-friendly terms
Schedule treatments and follow up with patients who have pending or deferred care
Track and report treatment plan acceptance and outstanding cases
Maintain current certifications (CPR/BLS, radiography, EFDA if applicable)
Attend staff meetings, training, and continuing education sessions
Qualifications
High School diploma or equivalent
Completion of a dental assisting program or equivalent training preferred
Certification in dental radiography (if required for the role)
Florida licenses/certificates as required (e.g., Florida Certified Dental Assistant, Expanded Functions Dental Assistant if applicable)
Current CPR/BLS certification
Prior experience as a chair-side dental assistant
Experience with front desk tasks (scheduling, insurance verification, patient check-in/out)
Experience presenting treatment plans or discussing financial/insurance details with patients is a plus
Strong verbal and interpersonal communication skills; ability to explain procedures and costs clearly
Customer service orientation with ability to build rapport and trust with patients
Organized and detail-oriented; capable of multitasking in a busy office
Proficiency with dental office software (charting, treatment planning, scheduling, billing)
Basic computer skills (MS Office, email, imaging software, payment/financing systems)
Professional demeanor; adherence to HIPAA, OSHA, and Florida dental regulations
Job Types: Full-time, Part-time
Pay: From $19.00 per hour
Benefits:
Health insurance
Work Location: In person