Dental Assistant - Clinical Management

Experienced Dental Assistant |Clinical Operations & Treatment Coordinator Management Career Track
Markham Dental – Markham, Ontario
Ready to Move Beyond Traditional Dental Assisting?

You have built your clinical skills. You understand dentistry, patient care, clinical workflow, and what it takes to keep a busy dental practice running.

Now you are ready for the next stage of your career.

Markham Dental is looking for an ambitious, experienced Dental Assistant who wants to transition away from a primarily chairside role and develop into clinical operations, treatment coordination, and management.

This is not a traditional Dental Assistant position.

Chairside assisting will remain part of the role when clinical support is required; however, your primary responsibilities will expand across:
Clinical floor management
Treatment coordination and case follow-up
Lab case management
Digital records, photography, radiographs and iTero scanning
Inventory and supply management
Clinical systems and workflow
Team coordination and operational support
For the right candidate, this position is designed to provide a pathway toward a future Clinical Manager / Clinical Operations leadership role.

About Markham Dental
Markham Dental – General and Cosmetic Dentistry is a progressive, comprehensive dental practice focused on advanced diagnostics, modern technology, exceptional patient experiences, and collaborative care.

Our practice includes comprehensive restorative and cosmetic dentistry, Invisalign, implant dentistry, airway and sleep dentistry, and other advanced treatments.

As our practice continues to grow, we are looking for someone who wants to grow with us—not simply as a Dental Assistant, but as a future clinical leader within the practice.

The Opportunity
You will use your dental assisting experience as the clinical foundation for a much broader role.

Rather than spending your entire day assigned to one provider or operatory, you will help coordinate the entire clinical patient journey—from diagnostic records and treatment planning through lab coordination, treatment acceptance, scheduling, clinical delivery, and case completion.

You will work closely with our dentists, hygienists, assistants, administrative team, laboratories, suppliers, and patients to ensure treatment moves forward efficiently.

Your role will focus on five key areas:
1. Clinical Floor Management
You will help oversee the daily organization and flow of the clinical department.

Responsibilities include:
Monitor patient and provider flow throughout the day
Coordinate operatories, equipment, and clinical resources
Ensure rooms and materials are properly prepared for scheduled procedures
Anticipate scheduling bottlenecks, delays, and clinical needs
Coordinate support between dentists, hygienists, and assistants
Ensure clinical protocols and systems are consistently followed
Communicate between clinical and administrative departments
Troubleshoot day-to-day clinical operational issues
Identify workflow inefficiencies and help implement solutions
Help maintain an organized, productive, and professional clinical environment
The goal is not simply to react when the floor becomes busy—you will learn to anticipate what the practice needs before problems occur.

2. Treatment Coordination & Patient Follow-Up
You will work alongside our dentists and administrative team to help patients move from diagnosis to accepted and completed treatment.

Responsibilities may include:
Review treatment recommendations and next steps with patients
Reinforce information discussed by the treating dentist
Help patients understand treatment sequencing and timelines
Coordinate appointments for multi-visit and comprehensive treatment
Assist with treatment estimates and financial discussions
Discuss available payment and financing options
Follow up on outstanding and unscheduled treatment
Track larger and comprehensive treatment cases
Coordinate communication between the patient, provider, administrative team, and laboratory
Ensure patients do not become lost between consultation, treatment presentation, and scheduling
Support a professional and organized case acceptance process
As your skills develop, you will take on increasing responsibility for case presentation, patient follow-up, and treatment conversion.

3. Lab & Case Management
You will take ownership of ensuring laboratory cases are properly tracked from submission through delivery.

Responsibilities include:
Coordinate outgoing and incoming laboratory cases
Complete and verify laboratory prescriptions and required documentation
Ensure digital scans, photographs, shade information, and supporting records are submitted correctly
Track laboratory case due dates
Confirm cases are received before scheduled patient appointments
Follow up with laboratories regarding outstanding or delayed cases
Coordinate remakes, adjustments, and case-related communication
Maintain organized tracking of crowns, bridges, implant restorations, dentures, appliances, nightguards, Invisalign-related records, and other laboratory cases
Communicate laboratory updates to providers and administrative team members
Help prevent appointments from being disrupted because of missing or incomplete laboratory work
Maintain organized digital and physical lab case systems
The successful candidate should become the person the team can rely on to know where every active laboratory case stands.

4. Digital Records & Clinical Technology
A significant component of this position involves supporting comprehensive diagnosis and treatment planning.

Responsibilities include:
Take comprehensive patient records
Capture high-quality intraoral and extraoral clinical photographs
Perform iTero digital scanning
Take digital radiographs within scope
Support Invisalign records and digital workflows
Collect records for restorative, cosmetic, implant, orthodontic, airway, and other comprehensive cases
Organize diagnostic information for provider review
Ensure required records are complete before consultations and treatment planning
Maintain accurate clinical documentation
Help standardize record-taking protocols across the clinical team
You should be comfortable with technology and interested in becoming highly proficient with digital dentistry and clinical workflows.

5. Inventory & Clinical Systems Management
You will take ownership of clinical inventory and supply organization.

Responsibilities include:
Monitor inventory and maintain appropriate par levels
Coordinate clinical supply ordering
Receive and verify orders
Track backorders and outstanding items
Monitor expiration dates and product rotation
Maintain organized and clearly labelled storage areas
Conduct regular inventory counts
Prevent unnecessary over-ordering and shortages
Identify opportunities to reduce waste
Communicate with vendors regarding products, pricing, and availability
Help leadership monitor and control clinical supply expenses
Develop and improve inventory systems as the practice grows
We are looking for someone who approaches inventory as an operational and financial responsibility, not simply the task of placing orders.

Chairside Clinical Support
Chairside assisting will continue to be part of the position, but it is not the primary focus of this role.

You may step in when needed to support:
Restorative and cosmetic dentistry
Crown and bridge
Invisalign
Implant and surgical procedures
Comprehensive treatment
Room setup and turnover
Clinical coverage during busy periods
Your Dental Assistant background gives you the ability to understand the clinical environment and step in wherever needed.

Your broader responsibility, however, is to help ensure the entire clinical operation and patient treatment journey runs effectively.

Who We Are Looking For
We are specifically looking for an ambitious dental professional who wants career progression.

You may currently be an experienced Dental Assistant who enjoys dentistry but knows that you do not want to remain exclusively chairside for the rest of your career.

You want to develop skills in:
Leadership. Management. Treatment coordination. Case acceptance. Clinical operations. Systems. Business.

You may already be the person on your current team who:
Keeps everyone organized
Notices when the schedule is falling behind
Tracks down missing lab cases
Helps patients understand their next steps
Makes sure supplies are available
Helps newer team members
Troubleshoots problems
Improves systems without being asked
Communicates between the front and back of the practice
Takes ownership when something needs to get done
If that sounds like you, this position is designed to turn those natural abilities into formal clinical leadership and management skills.

Qualifications
Previous Dental Assistant experience is required
Strong understanding of dental terminology, procedures, instruments, and materials
Experience taking digital radiographs
Strong understanding of clinical workflow
Excellent organizational and time-management skills
Strong patient communication and interpersonal skills
Comfortable discussing treatment with patients
Comfortable working with computers and digital dental technology
Ability to manage multiple cases and priorities simultaneously
Highly accountable, dependable, and proactive
Strong follow-through
Interested in leadership, operations, treatment coordination, and practice management
Experience with iTero, Invisalign, clinical photography, implant dentistry, cosmetic dentistry, laboratory case management, inventory management, treatment coordination, or comprehensive dentistry is highly valued.

Previous management experience is not necessarily required.

We are more interested in finding an experienced dental professional with the initiative, maturity, organization, communication skills, and ambition to develop into management.

Your Career Path
This position is intentionally designed as a bridge from:
Dental Assistant → Clinical Operations & Treatment Coordinator → Clinical Manager / Clinical Operations Leadership
As you demonstrate your capabilities, you will have the opportunity to take on increasing responsibility in:
Clinical team coordination
Treatment coordination
Case acceptance and follow-up
Lab management
Inventory and cost control
Clinical systems and protocols
Staff training and onboarding
Workflow development
Operational reporting
Clinical department performance
Leadership and management
Career progression will be based on performance, accountability, leadership ability, and the evolving needs of the practice.

What We Offer
Competitive compensation based on experience and responsibilities
A genuine opportunity to transition away from traditional chairside assisting
Exposure to treatment coordination and case acceptance
Clinical operations and management experience
Leadership development
Increased responsibility and autonomy
Experience managing laboratory and inventory systems
Hands-on experience with iTero and digital dentistry
Exposure to advanced and comprehensive dentistry
Professional development and training
Opportunity to participate in improving clinical systems and workflows
Long-term career advancement for the right individual
Why Join Markham Dental?

We are not looking for someone who simply wants another Dental Assistant job.

We are looking for someone who has developed a strong clinical foundation and is ready to use that experience to build a career in clinical operations, treatment coordination, and management.

You will learn to see the practice beyond a single operatory—to understand how patients, providers, treatment plans, laboratories, schedules, inventory, technology, and clinical teams all need to work together.

If you are ambitious, organized, proactive, clinically experienced, comfortable with patients, and ready to move from assisting into coordination and leadership, we would like to meet you.

Please submit your resume along with a brief introduction explaining why you are ready to move beyond traditional dental assisting and what interests you about developing into a clinical management and treatment coordination role.

Previous dental clinical experience is required. This is not an entry-level position. Only candidates with relevant dental experience will be contacted for an interview.

Applicants must be legally eligible to work in Canada. We are unable to provide sponsorship at this time.

Pay: $25.00-$32.00 per hour
Expected hours: 30.0 – 40.0 per week
Benefits:
Dental care
Extended health care
On-site parking
Work Location: In person