Dental Assistant (Cross-Trained)

Position Title: Dental Assistant (Cross-Trained)
POSITION SUMMARY
The Patient Care Representative is the face of Secure Dental, greeting patients and performing clerical tasks within the practice to support daily operations. The Dental Assistant at Secure Dental is a key member of the team, working closely with our dentists to ensure a dynamic and memorable patient experience.

This role is responsible for supporting the delivery of exceptional dental care through the preparation of treatment rooms, instruments, and materials, and assisting the dental provider as needed. The Dental Assistant is the patient’s advocate throughout their dental experience, providing meaningful patient feedback with compassion.

ABOUT SECURE DENTAL
We are Secure Dental, a practice focused on providing advanced dental services with state-of-the-art equipment, and we are growing every day. Our mission is to transform our patients’ lifestyles through personalized and remarkable dental care.

We are accountable and disciplined in our pursuit to help every team member reach their personal, professional, and financial goals through the work we do together. Our core values are the backbone of our business and guide our hiring process: we are aligned, productive, transparent, and results-oriented.

OBJECTIVES
Patient Care Representative Responsibilities
Greet patients in a friendly and professional manner
Answer and manage incoming calls, routing to the appropriate department when necessary
Schedule and adjust patient appointments to maximize patient care and achieve practice profit targets; make appointment reminder calls to maximize patient flow
Establish and maintain patient files and keep them up to date; review patient documents, process registrations, and enter information into the system; research and verify insurance benefits; record treatment information in patient charts
Communicate financial options; process cash and card payments via POS systems; reconcile and record daily payments
Maintain a clean and organized front desk and reception area
Attend and participate in internal meetings and complete required training
Perform other related duties as assigned by management
Dental Assistant Responsibilities
Create a positive and individualized experience for each patient
Build rapport with patients to ensure a memorable smile
Schedule patient appointments while accommodating potential scheduling conflicts
Prepare dental materials and equipment for scheduled treatments
Function as a treatment coordinator, preparing and presenting treatment plans to patients
Maintain dental instruments, supplies, equipment inventory, and other ancillary duties
Assist with patient management during dental procedures
Proactively support team members and pods
Complete instrument cleaning and sterilization, and post-operative sanitization of treatment rooms
Collect and record patient health history
Attend and participate in internal meetings and complete required training
Perform other related duties as assigned by management
Attend and participate in internal meetings and complete required training
Perform other related duties as assigned by management
COMPETENCIES
Understand dental terminology, how to read radiographs, and explain basic procedures
Experience successfully maintaining a positive attitude while working in a team environment with competing priorities
Ability to maintain confidentiality in interactions with patients and team members
Strong computer skills and proficiency in: Microsoft Office Suite, Google Suite, Windows, and Dental software systems
Outstanding organizational and administrative accountability
Strong written and verbal communication skills
Ability to read, interpret, and create documents such as safety rules, procedure manuals, and written correspondence
General dentistry knowledge
Ability to be flexible and accept different work assignments within the practice, including occasional travel to other locations, with a positive attitude
Ability to think independently as well as collaboratively when approaching responsibilities
Ability to demonstrate initiative, dependability, and punctuality
Ability to exercise confidentiality with patients and patient care information
EDUCATION AND EXPERIENCE
Required
High school diploma or equivalent (GED)
Minimum 1 year of front desk experience in a medical or dental office
Minimum 1 year of dental experience
Spanish language proficiency
Preferred
Prophy and sealant experience
PHYSICAL REQUIREMENTS
Ability to spend prolonged periods of time sitting at a desk using a computer
Ability to lift at least 15 pounds
BENEFITS
Health Insurance
Dental Insurance
Vision Insurance
Life Insurance
401(k) Retirement Plan
Paid Time Off
Work-Life Balance with Fixed Hours
Professional Training & Development Opportunities
WORK REQUIREMENTS
Must be available to work Saturdays
In-person position
Reliable transportation required
Must be willing to travel occasionally and work weekends

** Training Requirement **
Candidates are required to complete a 2-week training period with the Practice Manager at: Secure Dental, 1828 W Foster Ave, Chicago, IL 60640
COMMITMENT TO DIVERSITY
As an equal opportunity employer committed to meeting the needs of a multigenerational and multicultural workforce, Secure Dental recognizes that a diverse staff, reflective of our community, is an integral and welcome part of a successful and ethical business.

We hire local talent at all levels regardless of race, color, religion, age, national origin, gender, gender identity, sexual orientation, or disability and actively foster inclusion in all forms both within our company and across interactions with clients, candidates, and partners.

HOW TO APPLY
If this position caught your eye, send us your resume.

For best consideration, include the job title and source where you found this position in the subject line of your email to: info@secure-dental.com
Pay: $18.00 - $23.00 per hour
Benefits:
401(k)
Dental insurance
Employee discount
Flexible schedule
Health insurance
Life insurance
Paid time off
Vision insurance
Work Location: In person