Dental assistant/ Dental Receptionist

Job Overview
We are seeking a professional and organized Dental Receptionist to join our dental practice. The ideal candidate will serve as the first point of contact for patients, managing appointment scheduling, patient check-in and check-out, insurance verification, and maintaining accurate medical records. This role requires excellent communication skills, proficiency with dental and medical office management systems, and a strong understanding of healthcare documentation and HIPAA regulations. Prior dental office experience and familiarity with EMR/EHR systems such as Eaglesoft, Dentrix, or Meditech are highly preferred. The Dental Receptionist plays a vital role in ensuring smooth clinic operations and delivering exceptional patient service.

Responsibilities
Greet patients warmly and professionally upon arrival and departure
Schedule, reschedule, and confirm patient appointments using dental office management software such as Eaglesoft or Dentrix
Verify insurance coverage and benefits, including insurance verification for various providers
Collect payments, process billing, and handle medical collections as needed
Maintain accurate patient records in EMR/EHR systems including Epic, Meditech, Athenahealth, eClinicalWorks, or similar platforms
Review documentation for accuracy and completeness, including CPT coding, ICD-9/10 coding, and care plans
Assist patients with intake procedures and answer inquiries via multi-line phone systems with professional phone etiquette
Manage front desk operations including filing, data entry (10 key typing), and managing multi-line phones
Ensure compliance with HIPAA regulations to protect patient confidentiality
Support administrative tasks such as filing medical records, reviewing documentation, and managing office supplies
Collaborate with clinical staff to facilitate smooth clinic workflow and patient care coordination
Skills
Proven experience in a dental or medical office environment with strong knowledge of dental terminology and medical billing/coding practices
Proficiency with EMR/EHR systems such as Eaglesoft, Dentrix, Meditech, Epic, Athenahealth, or eClinicalWorks
Familiarity with insurance verification processes including Medicare and Medicaid procedures
Knowledge of CPT coding, ICD-9/10 coding standards for accurate documentation review
Excellent customer service skills with the ability to handle patient inquiries professionally
Strong computer skills including Microsoft Office Suite (Word, Excel), typing (10 key), and health information management software
Bilingual abilities are a plus to serve diverse patient populations effectively
Exceptional organizational skills with attention to detail in documentation review and record keeping
Ability to manage multiple tasks efficiently in a fast-paced environment while maintaining professionalism
This position offers an opportunity to be an integral part of a dedicated healthcare team committed to providing quality dental care. The successful candidate will demonstrate a blend of administrative expertise, technical proficiency in healthcare systems, and outstanding interpersonal skills.

Job Types: Full-time, Contract
Pay: $25.47 - $30.47 per hour
Benefits:
Paid time off
Work Location: In person