Dental Assistant/Patient Relations Coordinator

Waterford Dental Team is growing, and we’re looking for a cross-trained pro who can do two things really well:

support great dentistry chairside, and

make patients feel taken care of from “hi!” to “you’re all set.”

If you’re a Dental Assistant who’s also interested in the front-office/business side (or already great at it), this role is for you. You’ll be the calm, capable connector between our patients and our practice. The person who can reassure a nervous patient and keep the schedule from turning into a puzzle missing three pieces.

Prior dental experience is required. This is a fast-paced, people-facing role where details matter and kindness matters more.

What You’ll Do

Patient Relations + Front Office

Answer patient calls with professionalism and empathy (yes, even the “quick question” that is never quick)

Schedule appointments, manage patient flow, and help keep the day running smoothly

Check patients in and out with a welcoming, confident presence

Document patient financial and insurance responsibility with 100% accuracy

Collect payments for procedures performed and assist with past-due balances respectfully

Proactively call patients who are due for service or need to book

Use scheduling tools to fill cancellations and past-due appointments

Support morning huddles and help the team stay aligned

Clinical Assisting

Prepare patients for oral exams and assist clinicians with treatment and documentation

Provide excellent chairside support and patient education

Take digital radiographs/X-rays

Assist hygienists and doctors with charting

Take detailed notes and accurately record key information

Adapt to a fast-paced environment while keeping quality high

Learn dental software (or bring experience with it)

Maintain a high standard of sanitization and comfort working in a sterile setting

Dental Lab + Back Office Support

Sanitize operatories in accordance with CDC guidelines

Instrument sterilization

Stocking supplies and keeping rooms ready

Check in lab cases and communicate with dental labs

Assist with ordering supplies/inventory

What You Bring

High school diploma or equivalent

Completion of an accredited dental assisting program or equivalent experience

Proficiency in dental terminology, procedures, and equipment

Strong communication skills (verbal and written)

Excellent organization and attention to detail

Ability to multitask and prioritize confidently

A team-first mindset and patient-centered approach

Benefits

Dental benefits (including immediate family)

Health insurance + 401(k)

On-the-job training

Paid time off

No weekends

Ready to join a team that cares about patients (and each other)? Apply to Waterford Dental Team and let’s make dental visits feel a little more human.

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