full-time 3 months ago
Dental Assistant + Reception
MLP Dental
Pickering, ON
29–34/hr
About the Practice
N/A Team Members
Tracker Software
Office Tour & Photos
Job Description
Client Experience Leader
Dental Reception / Administration + Dental Assisting
Are you the kind of person who lights up a room the moment you walk in?
Do you love connecting with people, keeping things organized, and creating an exceptional experience for everyone you meet?
We are searching for a Client Experience Leader to become the welcoming face and heartbeat of a thriving dental practice.
This is not just a reception role.
It is a hybrid position that blends front desk leadership with clinical assisting, meaning you will spend part of your week supporting the patient experience at the front desk and part of your week assisting the clinical team when needed.
The right candidate is someone who is confident, experienced, and comfortable stepping into both environments, because great dentistry requires great teamwork.
If you thrive in a fast-paced environment, love helping people, and take pride in making both the patient experience and the day-to-day workflow run smoothly, we would love to meet you.
What You'll Be Responsible For
Creating an Exceptional Patient Experience
You will often be the first and last impression of the practice, ensuring every patient feels welcomed, supported, and cared for.
Responsibilities include:
Greeting patients warmly and making them feel like valued guests
Answering phones with professionalism and warmth
Scheduling, confirming, and managing appointments efficiently
Checking patients in and out
Responding to emails and patient inquiries
Helping patients understand insurance coverage and estimates
Encouraging patients to move forward with recommended treatment
Supporting patients with insurance apps and documentation
Acting as the voice of the patient during team meetings and daily huddles
Clinical Assisting Support
This role also includes regular assisting throughout the week to support the clinical team when needed.
You should feel confident and capable stepping into the operatory and assisting the dentist to help ensure a smooth and efficient patient experience.
Responsibilities may include:
Chairside assisting during dental procedures
Preparing and turning over operatories
Taking x-rays when required
Supporting treatment flow and patient comfort
Helping maintain sterilization and clinical organization
Supporting the clinical team during busy days or schedule gaps
This position is ideal for someone who enjoys both the patient interaction of the front desk and the hands-on clinical side of dentistry.
Office Coordination & Administration
You will help ensure the practice runs smoothly behind the scenes.
Manage patient records and update charts
Verify insurance eligibility and submit pre-determinations
Post payments and track claims
Greet patients, check patients in, book treatment-planned appointments, and check patients out
Maintain accurate patient communication and documentation
Monitor schedules to support productivity and patient flow
Participate in weekly team meetings and daily huddles
Support marketing initiatives and patient engagement efforts
Complete opening and end-of-day closing duties
Assist with office systems and software coordination
The Person We're Looking For
This role is perfect for someone who is:
Outgoing and people-focused
Highly organized and detail-oriented
Comfortable multitasking in a busy environment
A strong communicator with excellent written and verbal skills
Positive, professional, and team-oriented
Confident both chairside and at the front desk
Most importantly, we are looking for someone with a rockstar personality who takes pride in delivering exceptional service to patients and supporting their team.
Requirements
Minimum 3 years of dental practice experience
Diploma in Dental Assisting or equivalent dental experience
HARP Certification and CPR required
Comfortable assisting chairside when needed
Strong understanding of dental insurance and treatment plans
Experience with Tracker dental software preferred
Excellent English communication skills (verbal and written)
Schedule
This is a full-time role (30–37 hours per week) with flexibility required.
Typical schedule:
Monday: 12:00 PM – 8:00 PM
Tuesday: 12:00 PM – 8:00 PM
Wednesday: 12:00 PM – 8:00 PM
Thursday: 12:00 PM – 8:00 PM
Friday: Occasionally 8:30 AM – 2:30 PM
Weekends: Off
Compensation & Perks
$29–$34 per hour (negotiable based on experience)
Bonus program
Health benefits (HSA / WSA)
Free parking
Weekends off
Supportive team environment
Opportunity to grow with a thriving practice
Start Date
July 2026
Why This Role Is Special
This practice believes that great dentistry starts with great relationships.
The right person will play a major role in shaping the patient experience, supporting the clinical team, and helping the entire practice run smoothly.
If you are someone who loves people, enjoys both administration and assisting, and wants to be part of a positive, supportive dental team, we would love to hear from you.
Dental Reception / Administration + Dental Assisting
Are you the kind of person who lights up a room the moment you walk in?
Do you love connecting with people, keeping things organized, and creating an exceptional experience for everyone you meet?
We are searching for a Client Experience Leader to become the welcoming face and heartbeat of a thriving dental practice.
This is not just a reception role.
It is a hybrid position that blends front desk leadership with clinical assisting, meaning you will spend part of your week supporting the patient experience at the front desk and part of your week assisting the clinical team when needed.
The right candidate is someone who is confident, experienced, and comfortable stepping into both environments, because great dentistry requires great teamwork.
If you thrive in a fast-paced environment, love helping people, and take pride in making both the patient experience and the day-to-day workflow run smoothly, we would love to meet you.
What You'll Be Responsible For
Creating an Exceptional Patient Experience
You will often be the first and last impression of the practice, ensuring every patient feels welcomed, supported, and cared for.
Responsibilities include:
Greeting patients warmly and making them feel like valued guests
Answering phones with professionalism and warmth
Scheduling, confirming, and managing appointments efficiently
Checking patients in and out
Responding to emails and patient inquiries
Helping patients understand insurance coverage and estimates
Encouraging patients to move forward with recommended treatment
Supporting patients with insurance apps and documentation
Acting as the voice of the patient during team meetings and daily huddles
Clinical Assisting Support
This role also includes regular assisting throughout the week to support the clinical team when needed.
You should feel confident and capable stepping into the operatory and assisting the dentist to help ensure a smooth and efficient patient experience.
Responsibilities may include:
Chairside assisting during dental procedures
Preparing and turning over operatories
Taking x-rays when required
Supporting treatment flow and patient comfort
Helping maintain sterilization and clinical organization
Supporting the clinical team during busy days or schedule gaps
This position is ideal for someone who enjoys both the patient interaction of the front desk and the hands-on clinical side of dentistry.
Office Coordination & Administration
You will help ensure the practice runs smoothly behind the scenes.
Manage patient records and update charts
Verify insurance eligibility and submit pre-determinations
Post payments and track claims
Greet patients, check patients in, book treatment-planned appointments, and check patients out
Maintain accurate patient communication and documentation
Monitor schedules to support productivity and patient flow
Participate in weekly team meetings and daily huddles
Support marketing initiatives and patient engagement efforts
Complete opening and end-of-day closing duties
Assist with office systems and software coordination
The Person We're Looking For
This role is perfect for someone who is:
Outgoing and people-focused
Highly organized and detail-oriented
Comfortable multitasking in a busy environment
A strong communicator with excellent written and verbal skills
Positive, professional, and team-oriented
Confident both chairside and at the front desk
Most importantly, we are looking for someone with a rockstar personality who takes pride in delivering exceptional service to patients and supporting their team.
Requirements
Minimum 3 years of dental practice experience
Diploma in Dental Assisting or equivalent dental experience
HARP Certification and CPR required
Comfortable assisting chairside when needed
Strong understanding of dental insurance and treatment plans
Experience with Tracker dental software preferred
Excellent English communication skills (verbal and written)
Schedule
This is a full-time role (30–37 hours per week) with flexibility required.
Typical schedule:
Monday: 12:00 PM – 8:00 PM
Tuesday: 12:00 PM – 8:00 PM
Wednesday: 12:00 PM – 8:00 PM
Thursday: 12:00 PM – 8:00 PM
Friday: Occasionally 8:30 AM – 2:30 PM
Weekends: Off
Compensation & Perks
$29–$34 per hour (negotiable based on experience)
Bonus program
Health benefits (HSA / WSA)
Free parking
Weekends off
Supportive team environment
Opportunity to grow with a thriving practice
Start Date
July 2026
Why This Role Is Special
This practice believes that great dentistry starts with great relationships.
The right person will play a major role in shaping the patient experience, supporting the clinical team, and helping the entire practice run smoothly.
If you are someone who loves people, enjoys both administration and assisting, and wants to be part of a positive, supportive dental team, we would love to hear from you.
About MLP Dental
MLP Dental is a vibrant organization offering various dental opportunities in Canada. With a focus on providing excellent patient care and fostering professional growth, MLP Dental values positivity, teamwork, and modern technology.
Position Closed
This job is no longer accepting applications.