Dental Assistant/Receptionist

Job Overview
Join our dynamic healthcare team as a Dental Assistant/Receptionist, where you will be the friendly face and efficient organizer at the front desk, as well as a vital support in clinical operations. This role offers an exciting opportunity to blend administrative expertise with clinical assistance, ensuring a smooth and welcoming experience for patients while supporting the dental team with essential clinical tasks. Your energy, attention to detail, and dedication will help foster a positive environment focused on exceptional patient care and seamless office management.

Responsibilities
Greet patients warmly, verify insurance information, and manage appointment scheduling using dental practice management software such as Eaglesoft or Dentrix.

Perform patient intake procedures, including updating medical histories and explaining treatment plans clearly.

Assist the dental team during procedures by preparing instruments, taking x-rays, and ensuring patient comfort.

Manage front desk duties including answering multi-line phones with professional phone etiquette, checking patients in and out, and handling patient inquiries efficiently.

Verify insurance coverage, process claims using CPT coding and ICD coding standards, and follow up on unpaid medical or dental claims through systems like Meditech or Epic.

Maintain accurate dental records and ensure compliance with HIPAA regulations by reviewing documentation for completeness and confidentiality.

Support medical billing processes by reviewing documentation, coding procedures accurately, and managing collections for outstanding balances.

Requirements
Proven experience in a dental office setting or medical administrative support role with familiarity in dental terminology and medical billing practices.

Strong computer skills including proficiency with dental practice management software such as Eaglesoft or Dentrix, EMR (Electronic Medical Records) systems like Epic or Meditech, and Microsoft Office suite.

Knowledge of HIPAA regulations to ensure patient privacy and data security.

Ability to perform dental coding using CDT codes, ICD-9/10 codes, and familiarity with Medicare guidelines is highly desirable.

Excellent organizational skills with attention to detail for documentation review and record keeping.

Exceptional customer service skills paired with professional phone etiquette for handling front desk responsibilities confidently.

Prior clinic or dental office experience is preferred; candidates should demonstrate strong clerical skills including data entry (10 key typing), and multi-line phone system operation. Join us in creating a welcoming environment where exceptional patient care meets efficient office management! We are committed to providing paid positions that support your professional growth while delivering outstanding service to our community.

Pay: $17.00 - $24.00 per hour
Benefits:
401(k) 2% match
Dental insurance
Employee discount
Free parking
Paid time off
Retirement plan
Uniform allowance
Work Location: In person