Dental Assistant/Receptionist

Overview
We are seeking a professional, compassionate and organized dual role Dental Assistant/Receptionist to join our startup dental practice. The ideal candidate will serve as the first point of contact for patients, manage scheduling, handle administrative tasks, and ensure a smooth flow of daily operations. Experience with Open Dental software and dental office management is highly preferred. Clinical experience is essential. This is a startup practice. In addition to being appointed to reception, in this role you will support clinical procedures, maintain patient comfort, and help create a seamless experience from check-in to post-treatment care. This role requires excellent communication skills, attention to detail, and a strong understanding of medical and dental terminology, HIPAA compliance, and insurance procedures.

Key Responsibilities
Answer practice phone calls
Schedule appointments using Open Dental
Assist with intake procedures, patient check-in/out, and updating medical/dental histories
Greet patients warmly and provide exceptional patient service at the front desk
Verify insurance coverage and perform insurance eligibility verification
Collect payments and process dental/medical billing and coding
Manage phone systems with professional phone etiquette and assist with patient inquiries
Maintain accurate dental records and ensure compliance with HIPAA regulations
Prepare treatment rooms and assist during dental procedures (e.g. exams, fillings, crowns, extractions, Invisalign)
Sterilize instruments and ensure compliance with infection control protocols
Obtain and develop dental X-rays and intraoral images
Record medical histories and chart treatment notes in Open Dental
Educate patients on oral hygiene, post-op care, and treatment plans
Manage supply inventory and assist with ordering
Schedule appointments and follow up on patient inquiries
Support lab processes. Practice is digital
Support office management tasks including filing, data entry (10 key typing), and document review
Coordinate with clinical staff to facilitate care plans and treatment scheduling
Qualifications
Completion of an accredited Dental Assistant program
State certification for radiology
CPR Certification
Proficiency in dental software (e.g. Open Dental, a plus)
Strong interpersonal and communication skills
Ability to multitask in a fast-paced environment
Passion for delivering patient-centered care
Experience
Essential: prior experience in a dental or surgical environment and office management or administrative support experience in a healthcare setting. Knowledge of dental and medical terminology, dental billing and insurance. Reliability, professionalism, and a commitment to maintaining patient confidentiality in accordance with HIPAA and practice standards. OSHA compliance
Excellent patient service skills
Proficiency with Open Dental software is advantageous. However, training will be provided based on need
Experience with insurance verification processes
Strong computer skills including Microsoft Office Suite (Word, Excel) and health information management systems
Job Type: Part-time
Work Location: In person