full-time 1 day ago
Dental Care Coordinator
Jackson Square Dental Centre
2 King Street West, Hamilton, ON L8P 1A1
22.00–24.75/hr
About the Practice
N/A Team Members
Tracker Software
Office Tour & Photos
Job Description
Job Overview
At our office, we're not just about teeth - we're about the people. Our practice is built on compassionate care, clinical excellence, and a team culture that feels like family. We're looking for a bright, motivated, and personable Patient Care Coordinator to be the welcoming face of our practice and the steady hand behind our front-desk operations.
What you will do:
As our Patient Care Coordinator, you are the first point of contact for our patients - in person, over the phone, and through digital communication. You ensure every patient feels seen, heard, and cared for from the moment they enter our practice. This is more than just a receptionist's job — it's about creating a seamless, warm, and professional experience that reflects our commitment to exceptional patient care.
Key Responsibilities:
Greet patients with a smile and friendly demeanor
Coordinate patient scheduling, appointment confirmations, and efficient calendar management
Answer phone calls and emails with courtesy and clarity, providing prompt assistance or direction
Verify and update patient information, including insurance and health history
Submit Insurance claims and estimates and follow up on them to build dentist schedules.
Process payments, issue receipts, and maintain accurate billing records
Manage patient check-in and check-out procedures smoothly and efficiently
Communicate with dental team members to ensure appointment flow and preparedness
Maintain a clean, organized, and welcoming reception area
What We're Looking For:
Previous dental receptionist experience is preferred.
Strong communication and interpersonal skills
Confidence working with scheduling software (experience with Tracker is an preferred)
Professional appearance and a genuine love of helping people
Ability to multitask, stay organized, and thrive in a busy environment
A proactive problem-solver who brings calm and positivity to every interaction
If you're ready to bring your energy, organization, and passion for people into a fast-paced dental office that treats its patients - and its team members - like family, we'd love to meet you!
Job Types: Permanent, Part-time
Pay: $22.00-$24.75 per hour
Benefits:
Dental care
Extended health care
On-site parking
Ability to commute/relocate:
Hamilton, ON L8P 1A1: reliably commute or plan to relocate before starting work (required)
Application question(s):
Do you have experience with Tracker Dental Software?
Experience:
Dental receptionist: 1 year (required)
Work Location: In person
At our office, we're not just about teeth - we're about the people. Our practice is built on compassionate care, clinical excellence, and a team culture that feels like family. We're looking for a bright, motivated, and personable Patient Care Coordinator to be the welcoming face of our practice and the steady hand behind our front-desk operations.
What you will do:
As our Patient Care Coordinator, you are the first point of contact for our patients - in person, over the phone, and through digital communication. You ensure every patient feels seen, heard, and cared for from the moment they enter our practice. This is more than just a receptionist's job — it's about creating a seamless, warm, and professional experience that reflects our commitment to exceptional patient care.
Key Responsibilities:
Greet patients with a smile and friendly demeanor
Coordinate patient scheduling, appointment confirmations, and efficient calendar management
Answer phone calls and emails with courtesy and clarity, providing prompt assistance or direction
Verify and update patient information, including insurance and health history
Submit Insurance claims and estimates and follow up on them to build dentist schedules.
Process payments, issue receipts, and maintain accurate billing records
Manage patient check-in and check-out procedures smoothly and efficiently
Communicate with dental team members to ensure appointment flow and preparedness
Maintain a clean, organized, and welcoming reception area
What We're Looking For:
Previous dental receptionist experience is preferred.
Strong communication and interpersonal skills
Confidence working with scheduling software (experience with Tracker is an preferred)
Professional appearance and a genuine love of helping people
Ability to multitask, stay organized, and thrive in a busy environment
A proactive problem-solver who brings calm and positivity to every interaction
If you're ready to bring your energy, organization, and passion for people into a fast-paced dental office that treats its patients - and its team members - like family, we'd love to meet you!
Job Types: Permanent, Part-time
Pay: $22.00-$24.75 per hour
Benefits:
Dental care
Extended health care
On-site parking
Ability to commute/relocate:
Hamilton, ON L8P 1A1: reliably commute or plan to relocate before starting work (required)
Application question(s):
Do you have experience with Tracker Dental Software?
Experience:
Dental receptionist: 1 year (required)
Work Location: In person
Requirements
• Dental receptionist
• Associate's degree
• Associate's degree
About Jackson Square Dental Centre
Jackson Square Dental Centre is committed to delivering high-quality, patient-focused care in a comfortable, modern setting. Their experienced dental team offers personalized care designed to support oral health and smile goals. With a focus on patient comfort, they provide comprehensive care tailored to individual needs, including cosmetic dentistry, dental exams, teeth whitening, dental implants, veneers, and fillings.