Dental Case Acceptance Specialist
Midtown Family Dentistry
About the Practice
Job Description
Midtown Family Dentistry – Dallas, TX
Midtown Family Dentistry is seeking an experienced Dental Case Acceptance Specialist to join our team. This role is ideal for someone who is confident presenting treatment, discussing financial options, and helping patients move forward with recommended care.
The ideal candidate has strong dental front office experience, excellent communication skills, and the ability to build trust with patients while supporting office growth and production goals.
Key Responsibilities
Manage front office operations including scheduling, patient check-in/check-out, and phone communication
Verify PPO insurance benefits and explain coverage clearly to patients
Present treatment plans and financial options with confidence
Assist patients with financing options including Cherry, Sunbit, HFD, and other payment solutions
Follow up with patients regarding unscheduled treatment
Support treatment acceptance and patient retention
Maintain accurate patient records in Open Dental
Partner with doctors and clinical team members to provide an excellent patient experience
Requirements
1–2+ years of dental front office or treatment coordination experience
Experience presenting treatment plans and discussing financial options with patients
Experience with patient financing platforms such as Cherry, Sunbit, HFD, or similar programs
Open Dental experience preferred
Bilingual English/Spanish required
Strong communication, organization, and follow-through skills
Ability to work in a fast-paced dental environment
Availability Monday–Saturday
What We Offer
Competitive pay based on experience
Health and dental insurance
Paid time off
Growth opportunities
Supportive team environment
If you are passionate about helping patients receive the care they need and have experience with treatment acceptance, we would love to meet you.
Pay: $22.00 - $28.00 per hour
Benefits:
Employee discount
Health insurance
Paid time off
Experience:
Dental Treatment Planning: 1 year (Preferred)
Open Dental: 1 year (Preferred)
Language:
Spanish (Preferred)
Work Location: In person
Requirements
• Spanish
• Medical scheduling
• Organizational skills
• Presentation skills
About Midtown Family Dentistry
Midtown Family Dentistry is a trusted, top-rated dental clinic located in the heart of Dallas, proudly serving our diverse community with care and compassion. With nearly 3,000 ⭐⭐⭐⭐⭐ Google reviews, our patients know us for our friendly team, modern facility, and exceptional dental care across all ages. We are part of Casper Dental Corporation, a privately owned group of five dental practices dedicated to providing a five-star experience at every visit. At Midtown, our team of experienced professionals goes above and beyond to make patients feel at home, from the front desk to the dental chair. We believe in doing things the right way: honest treatment, respectful communication, and creating an environment where both patients and team members feel genuinely cared for. If you're looking for a clinic that values people and prides itself on excellence, welcome to Midtown Family Dentistry.