Dental Client Care Coordinator (Stony Plain, Alberta)

Parkland Dental Associates is a modern, patient-focused dental clinic in the heart of Stony Plain, Alberta. Our team is dedicated to providing exceptional care in a warm and friendly environment. We're looking for a Client Care Coordinator to join our front office and help ensure an outstanding patient experience, from the first phone call to follow-up care.

As our Client Care Coordinator, you'll be the first and final point of contact for patients and play a vital role in keeping our clinic organized, efficient, and welcoming. This is a dynamic position that combines dental administrative expertise with compassionate patient service.

Key Responsibilities:
Financial & Insurance Coordination
Collect and record payments in practice management software
Balance daily transactions
Create and manage patient payment plans
Coordinate patients’ dental insurance needs
Maintain accounts receivables
Patient Communication & Chart Management
Greet and assist patients with care and professionalism
Answer phone calls, emails, and voicemails in a timely manner
Maintain and update patient records and contact information
Collect medical histories, consent forms, and coordinate referrals
Send and receive letters, prescriptions, and lab work
Appointment & Schedule Management
Book, confirm, and coordinate appointment needs for clinical team
Fill schedule openings and meet daily/monthly booking goals
What You Bring:
Experience in dental or medical administration preferred
Familiarity with dental practice management software
Strong multitasking, time management, and organizational skills
Excellent communication and interpersonal abilities
Friendly, professional demeanor and commitment to patient care
Proven ability to adapt and perform under pressure in fast-paced, team-driven environment
Why Join Parkland Dental Associates?

Positive, supportive team culture
Competitive wages, team uniform, health benefits, life & disability insurance
Offers ongoing education and team-building initiatives to support personal and professional growth
Growth opportunities in a modern and respected clinic
Make a difference in patients' lives every day
Be part of a team that values collaboration, patient care, and professionalism.

Benefits:
Company events
Dental care
Extended health care
Life insurance
On-site parking
Paid time off
Ability to commute/relocate:
Stony Plain, AB T7Z 1W3: reliably commute or plan to relocate before starting work (required)
Education:
Secondary School (required)
Experience:
Dental Office: 1 year (required)
Work Location: In person