full-time 3 months ago
Dental Front Desk Administrator
ScarboroSmiles
300 Borough Drive, Scarborough, ON
22–30/hr
About the Practice
N/A Team Members
Other Software
Office Tour & Photos
Job Description
Your work environment should be a place where you are challenged and supported to grow to have a fulfilling career and have fun doing it!
ScarboroSmiles is a growing multi-provider dental practice in Scarborough, ON, and we're building something special. We're looking for a friendly, organized, and patient-focused Dental Front Desk Administrator to join our growing team.
This role is ideal for someone who enjoys creating a welcoming patient experience, staying organized in a busy clinical environment, and helping the practice run smoothly from the first phone call to the final checkout.
This isn't a routine role. You'll be one of the first and last points of contact for our patients, so professionalism, warmth, and attention to detail are essential.
Key Responsibilities
Patient Communication & Experience
Greet patients warmly and professionally in person and over the phone.
Answer phone calls, emails, and patient inquiries in a timely and friendly manner.
Provide clear information about appointments, treatment coordination, and clinic processes.
Support a smooth patient journey from first contact to checkout.
Help maintain a welcoming, calm, and organized front desk environment.
Scheduling & Appointment Management
Book, confirm, and manage patient appointments.
Maintain a productive and efficient daily schedule.
Fill short-notice cancellations using the clinic’s waitlist and follow-up systems.
Help reduce no-shows and late cancellations through strong confirmation and communication processes.
Coordinate with clinical team members to keep the day running smoothly.
Administrative Duties
Update and maintain accurate patient records.
Process payments and support billing-related tasks.
Assist with insurance coordination, estimates, and patient account questions.
Scan, file, and manage documents as needed.
Follow clinic SOPs and administrative systems consistently.
Team Support
Communicate clearly with dentists, hygienists, assistants, and management.
Support patient handoffs between front and back office.
Participate in team meetings, training, and process improvements.
Help uphold ScarboroSmiles’ standards for professionalism, organization, and patient care.
What You’ll Be Doing
The ideal candidate is:
Warm, professional, and confident speaking with patients.
Organized and able to multitask in a fast-paced environment.
Detail-oriented with strong follow-through.
Comfortable with phone calls, scheduling, and patient communication.
A team player who supports others and keeps a positive attitude.
Reliable, punctual, and accountable.
Able to follow systems while also thinking proactively.
What We’re Looking For:
Previous dental front desk experience.
Experience with dental practice management software.
Knowledge of dental insurance, billing, and treatment coordination is an asset.
Strong verbal and written communication skills.
Comfortable using computers, email, phone systems, and office software.
Ability to maintain confidentiality and professionalism at all times.
Why Join Us?
We're not building a typical dental office. We're building ScarboroSmiles Version 2.0 — a practice with clear systems, a team that feels like family, and a patient experience that genuinely changes lives. Here's what that means for you:
Clear systems & SOPs
No guessing. You'll know exactly what great looks like.
A practice investing in growth
We have a 2026 plan and we're executing it.
A team that has your back
Culture isn't a buzzword here — it's a daily practice.
Recognition for great work
Strong execution gets noticed and celebrated.
Learning & development
Training, feedback, and real coaching — not just onboarding.
Scarborough community
We serve our community and we're proud of it.
Job Type: Full-time
Pay: $22.00-$30.00 per hour
Benefits:
Dental care
On-site parking
Vision care
Experience:
Dental receptionist: 2 years (required)
Work Location: In person
ScarboroSmiles is a growing multi-provider dental practice in Scarborough, ON, and we're building something special. We're looking for a friendly, organized, and patient-focused Dental Front Desk Administrator to join our growing team.
This role is ideal for someone who enjoys creating a welcoming patient experience, staying organized in a busy clinical environment, and helping the practice run smoothly from the first phone call to the final checkout.
This isn't a routine role. You'll be one of the first and last points of contact for our patients, so professionalism, warmth, and attention to detail are essential.
Key Responsibilities
Patient Communication & Experience
Greet patients warmly and professionally in person and over the phone.
Answer phone calls, emails, and patient inquiries in a timely and friendly manner.
Provide clear information about appointments, treatment coordination, and clinic processes.
Support a smooth patient journey from first contact to checkout.
Help maintain a welcoming, calm, and organized front desk environment.
Scheduling & Appointment Management
Book, confirm, and manage patient appointments.
Maintain a productive and efficient daily schedule.
Fill short-notice cancellations using the clinic’s waitlist and follow-up systems.
Help reduce no-shows and late cancellations through strong confirmation and communication processes.
Coordinate with clinical team members to keep the day running smoothly.
Administrative Duties
Update and maintain accurate patient records.
Process payments and support billing-related tasks.
Assist with insurance coordination, estimates, and patient account questions.
Scan, file, and manage documents as needed.
Follow clinic SOPs and administrative systems consistently.
Team Support
Communicate clearly with dentists, hygienists, assistants, and management.
Support patient handoffs between front and back office.
Participate in team meetings, training, and process improvements.
Help uphold ScarboroSmiles’ standards for professionalism, organization, and patient care.
What You’ll Be Doing
The ideal candidate is:
Warm, professional, and confident speaking with patients.
Organized and able to multitask in a fast-paced environment.
Detail-oriented with strong follow-through.
Comfortable with phone calls, scheduling, and patient communication.
A team player who supports others and keeps a positive attitude.
Reliable, punctual, and accountable.
Able to follow systems while also thinking proactively.
What We’re Looking For:
Previous dental front desk experience.
Experience with dental practice management software.
Knowledge of dental insurance, billing, and treatment coordination is an asset.
Strong verbal and written communication skills.
Comfortable using computers, email, phone systems, and office software.
Ability to maintain confidentiality and professionalism at all times.
Why Join Us?
We're not building a typical dental office. We're building ScarboroSmiles Version 2.0 — a practice with clear systems, a team that feels like family, and a patient experience that genuinely changes lives. Here's what that means for you:
Clear systems & SOPs
No guessing. You'll know exactly what great looks like.
A practice investing in growth
We have a 2026 plan and we're executing it.
A team that has your back
Culture isn't a buzzword here — it's a daily practice.
Recognition for great work
Strong execution gets noticed and celebrated.
Learning & development
Training, feedback, and real coaching — not just onboarding.
Scarborough community
We serve our community and we're proud of it.
Job Type: Full-time
Pay: $22.00-$30.00 per hour
Benefits:
Dental care
On-site parking
Vision care
Experience:
Dental receptionist: 2 years (required)
Work Location: In person
Requirements
• Customer service
About ScarboroSmiles
ScarboroSmiles is a trusted, family-run dental clinic in Scarborough, ON, serving the community for over 40 years. Led by a dedicated father-daughter team, the practice is known for its great service, short wait times, clean and bright office, and friendly staff.
Position Closed
This job is no longer accepting applications.