full-time 2 hours ago
Dental Front Desk Administrator / Patient Concierge - Serenity Grove Dental
Serenity Grove Dental
Loxahatchee, FL 33470
23 - 25/hr
About the Practice
N/A Team Members
Software Software
Office Tour & Photos
Job Description
Join Our Brand-New Practice & Amazing Team!
Serenity Grove Dental is a private dental office that opened its doors in January 2025 with a vision to redefine the dental experience through exceptional patient care in a modern, spa-like environment. We are seeking a warm, professional, and highly organized Dental Front Desk Administrator / Patient Concierge to become the welcoming face of our practice.
This role is ideal for someone who loves creating outstanding patient experiences, thrives in a fast-paced environment, and enjoys building relationships with patients and the community. You will play a key role in ensuring smooth daily operations while helping patients feel comfortable, informed, and cared for from the moment they walk through our doors.
About the Role
As our Dental Front Desk Administrator / Patient Concierge, you will be responsible for front office operations, patient communications, scheduling, and delivering a five-star concierge experience. You will help patients navigate their dental care journey with professionalism, empathy, and attention to detail.
This position combines traditional dental front desk responsibilities with elevated hospitality and patient relationship management.
Key Responsibilities
Patient Experience & Concierge Services
Greet patients warmly and create a welcoming, relaxing atmosphere
Deliver a high-end, hospitality-driven patient experience
Assist patients with check-in/check-out procedures
Ensure patients feel informed, comfortable, and valued throughout their visit
Build strong patient relationships and encourage long-term loyalty
Support patient satisfaction initiatives and online reputation growth
Scheduling & Communication
Manage provider schedules efficiently to optimize productivity
Confirm appointments and coordinate recalls/follow-ups
Answer multi-line phones, emails, texts, and digital inquiries professionally
Handle patient questions with empathy and professionalism
Coordinate same-day treatment opportunities and schedule adjustments
Insurance & Financial Coordination
Verify insurance eligibility and benefits accurately
Explain insurance coverage and financial responsibilities clearly
Collect payments and assist with financing options
Support treatment acceptance by helping patients understand value and next steps
Maintain accurate documentation and patient records
Administrative Support
Maintain organized electronic records in OpenDental
Process new patient paperwork and documentation
Assist with office reporting and administrative tasks
Order and organize front desk supplies
Ensure HIPAA compliance and confidentiality standards are maintained
Qualifications
Minimum 1 year of dental front office experience required
Bilingual English/Spanish is required
Experience with dental treatment coordination is a preferred
Proficiency with OpenDental or similar dental software
Understanding of dental insurance and scheduling workflows
Strong communication and customer service skills
Comfortable using Microsoft Office, scheduling systems, and digital communication platforms
What We’re Looking For
Positive, outgoing, and professional personality
Exceptional organizational and multitasking skills
Strong attention to detail
Compassionate and patient-focused mindset
Ability to remain calm and efficient in a busy environment
Team-oriented attitude with a willingness to grow
Passion for hospitality and creating exceptional experiences
Why Join Serenity Grove Dental?
Brand-new modern office with advanced digital technology
Supportive and positive team culture
Opportunities for growth and professional development
Community involvement and outreach opportunities
Competitive compensation with bonus opportunities
Dental benefits and holiday pay
A workplace where your contributions truly matter
Schedule
Monday-Friday with some Saturdays.
Compensation & Benefits
Competitive pay: $22-$25/hour (based on experience)
Performance-based bonus opportunities
Dental coverage
Paid time and holidays
Ongoing training and career development
Join Our Team
If you are passionate about patient care, hospitality, and helping create an unforgettable dental experience, we’d love to hear from you.
Location: In Person – Wellington / Loxahatchee, FL
Pay: $23.00 - $25.00 per hour
Benefits:
Dental insurance
Free parking
Paid time off
Uniform allowance
Experience:
Dental receptionist: 1 year (Required)
Language:
English (Required)
Spanish (Required)
Work Location: In person
Serenity Grove Dental is a private dental office that opened its doors in January 2025 with a vision to redefine the dental experience through exceptional patient care in a modern, spa-like environment. We are seeking a warm, professional, and highly organized Dental Front Desk Administrator / Patient Concierge to become the welcoming face of our practice.
This role is ideal for someone who loves creating outstanding patient experiences, thrives in a fast-paced environment, and enjoys building relationships with patients and the community. You will play a key role in ensuring smooth daily operations while helping patients feel comfortable, informed, and cared for from the moment they walk through our doors.
About the Role
As our Dental Front Desk Administrator / Patient Concierge, you will be responsible for front office operations, patient communications, scheduling, and delivering a five-star concierge experience. You will help patients navigate their dental care journey with professionalism, empathy, and attention to detail.
This position combines traditional dental front desk responsibilities with elevated hospitality and patient relationship management.
Key Responsibilities
Patient Experience & Concierge Services
Greet patients warmly and create a welcoming, relaxing atmosphere
Deliver a high-end, hospitality-driven patient experience
Assist patients with check-in/check-out procedures
Ensure patients feel informed, comfortable, and valued throughout their visit
Build strong patient relationships and encourage long-term loyalty
Support patient satisfaction initiatives and online reputation growth
Scheduling & Communication
Manage provider schedules efficiently to optimize productivity
Confirm appointments and coordinate recalls/follow-ups
Answer multi-line phones, emails, texts, and digital inquiries professionally
Handle patient questions with empathy and professionalism
Coordinate same-day treatment opportunities and schedule adjustments
Insurance & Financial Coordination
Verify insurance eligibility and benefits accurately
Explain insurance coverage and financial responsibilities clearly
Collect payments and assist with financing options
Support treatment acceptance by helping patients understand value and next steps
Maintain accurate documentation and patient records
Administrative Support
Maintain organized electronic records in OpenDental
Process new patient paperwork and documentation
Assist with office reporting and administrative tasks
Order and organize front desk supplies
Ensure HIPAA compliance and confidentiality standards are maintained
Qualifications
Minimum 1 year of dental front office experience required
Bilingual English/Spanish is required
Experience with dental treatment coordination is a preferred
Proficiency with OpenDental or similar dental software
Understanding of dental insurance and scheduling workflows
Strong communication and customer service skills
Comfortable using Microsoft Office, scheduling systems, and digital communication platforms
What We’re Looking For
Positive, outgoing, and professional personality
Exceptional organizational and multitasking skills
Strong attention to detail
Compassionate and patient-focused mindset
Ability to remain calm and efficient in a busy environment
Team-oriented attitude with a willingness to grow
Passion for hospitality and creating exceptional experiences
Why Join Serenity Grove Dental?
Brand-new modern office with advanced digital technology
Supportive and positive team culture
Opportunities for growth and professional development
Community involvement and outreach opportunities
Competitive compensation with bonus opportunities
Dental benefits and holiday pay
A workplace where your contributions truly matter
Schedule
Monday-Friday with some Saturdays.
Compensation & Benefits
Competitive pay: $22-$25/hour (based on experience)
Performance-based bonus opportunities
Dental coverage
Paid time and holidays
Ongoing training and career development
Join Our Team
If you are passionate about patient care, hospitality, and helping create an unforgettable dental experience, we’d love to hear from you.
Location: In Person – Wellington / Loxahatchee, FL
Pay: $23.00 - $25.00 per hour
Benefits:
Dental insurance
Free parking
Paid time off
Uniform allowance
Experience:
Dental receptionist: 1 year (Required)
Language:
English (Required)
Spanish (Required)
Work Location: In person
Requirements
• Teamwork
• Dental receptionist
• Communication skills
• Hospitality
• Dental office experience
• Attention to detail
• Dental receptionist
• Communication skills
• Hospitality
• Dental office experience
• Attention to detail
About Serenity Grove Dental
At Serenity Grove Dental, we are redefining what a dental visit can be – blending modern innovation with hospitality-driven care to give you an experience that leaves you smiling inside and out. Our dentist in Wellington, Florida, feels more like a serene retreat than a traditional dental office, ensuring you feel at ease right away. We take the time to listen, understand your needs, and customize your treatment plan.