full-time 3 months ago
Dental Front Desk Administrator
Smiles First Corporation
4295 King Street East, Kitchener, ON
24–30/hr
About the Practice
51 Team Members
Other Software
Office Tour & Photos
Job Description
About Us
At Dental Specialty Group Kitchener, we pride ourselves on delivering patient-first, modern dental care in a warm and welcoming environment. We are looking for an organized, energetic Administrator to join our growing team.
Position Summary
As our Front Desk Administrator, you are the first point of contact for our patients. You will manage patient flow, scheduling, coordinate complex schedules, billing, and ensure our daily operations run seamlessly.
Key Responsibilities
Patient Experience: Welcome patients, manage the check-in/check-out process, and handle multi-line phone inquiries with professionalism and warmth.
Scheduling Optimization: Manage the appointment book, coordinate emergency walk-ins, and minimize scheduling gaps.
Insurance & Billing: Verify dental insurance benefits, submit pre-authorizations, process payments, and manage claims submission/co-payments.
Records Management: Maintain accurate electronic patient charts, update medical histories, and ensure strict compliance with privacy regulations (like HIPAA).
Office Coordination: Manage incoming correspondence, follow up on outstanding accounts receivable, and collaborate with clinical staff to ensure a smooth transition from the waiting room to the operatory.
Core Requirements & Qualifications
To be successful in this role, you must possess the following key elements:
Dental Office Experience: A minimum of 1 to 3 years working specifically in a dental front-office or medical administrative role.
Dental Software Proficiency: Hands-on experience with major Dental Practice Management Software (DPMS) such as Dentrix, Eaglesoft, Open Dental, or Tracker. Knowledge of Tracker is an asset.
Insurance Literacy: Strong knowledge of dental codes, insurance verification processes, and electronic claims submission.
Communication Skills: Exceptional verbal and written communication skills, with a proven ability to handle sensitive patient situations with empathy and discretion.
Technical & Organization Aptitude: Strong multitasking abilities, sharp attention to detail, and proficiency with standard office hardware and software (Microsoft Office).
Preferred (Nice-to-Have) Qualifications
Formal certification in Dental Office Administration or Medical Office Administration.
Bilingual capabilities
Benefits & Perks
Health, dental, and vision insurance
Continuing education opportunities
Pay: $24.00-$30.00 per hour
Benefits:
Dental care
Extended health care
On-site parking
Vision care
Work Location: In person
At Dental Specialty Group Kitchener, we pride ourselves on delivering patient-first, modern dental care in a warm and welcoming environment. We are looking for an organized, energetic Administrator to join our growing team.
Position Summary
As our Front Desk Administrator, you are the first point of contact for our patients. You will manage patient flow, scheduling, coordinate complex schedules, billing, and ensure our daily operations run seamlessly.
Key Responsibilities
Patient Experience: Welcome patients, manage the check-in/check-out process, and handle multi-line phone inquiries with professionalism and warmth.
Scheduling Optimization: Manage the appointment book, coordinate emergency walk-ins, and minimize scheduling gaps.
Insurance & Billing: Verify dental insurance benefits, submit pre-authorizations, process payments, and manage claims submission/co-payments.
Records Management: Maintain accurate electronic patient charts, update medical histories, and ensure strict compliance with privacy regulations (like HIPAA).
Office Coordination: Manage incoming correspondence, follow up on outstanding accounts receivable, and collaborate with clinical staff to ensure a smooth transition from the waiting room to the operatory.
Core Requirements & Qualifications
To be successful in this role, you must possess the following key elements:
Dental Office Experience: A minimum of 1 to 3 years working specifically in a dental front-office or medical administrative role.
Dental Software Proficiency: Hands-on experience with major Dental Practice Management Software (DPMS) such as Dentrix, Eaglesoft, Open Dental, or Tracker. Knowledge of Tracker is an asset.
Insurance Literacy: Strong knowledge of dental codes, insurance verification processes, and electronic claims submission.
Communication Skills: Exceptional verbal and written communication skills, with a proven ability to handle sensitive patient situations with empathy and discretion.
Technical & Organization Aptitude: Strong multitasking abilities, sharp attention to detail, and proficiency with standard office hardware and software (Microsoft Office).
Preferred (Nice-to-Have) Qualifications
Formal certification in Dental Office Administration or Medical Office Administration.
Bilingual capabilities
Benefits & Perks
Health, dental, and vision insurance
Continuing education opportunities
Pay: $24.00-$30.00 per hour
Benefits:
Dental care
Extended health care
On-site parking
Vision care
Work Location: In person
Requirements
• Dental office experience
• Administrative experience
• Microsoft Office
• Bilingual
• Administrative experience
• Microsoft Office
• Bilingual
About Smiles First Corporation
Smiles First Corporation is a unique healthcare organization that focuses on helping the world smile a little more. With a practice community, a supply company, and an educational platform all under one umbrella, we are dedicated to continuous growth and learning. Our culture is centered around building relationships and enhancing lives through dentistry.
Position Closed
This job is no longer accepting applications.